The BeyondTrust Remote Support Insider’s Guide
Everything we know about BeyondTrust Remote Support in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
BeyondTrust Remote Support
The Insider’s Guide
Enterprise remote support for IT service desks, licensed by seat
Every plan, grade, refund rule and rival among remote desktop apps, read from BeyondTrust Remote Support’s own pages.
Made by BeyondTrust Corporation · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from BeyondTrust Remote Support’s own pages, its app-store listings and our grades. Every fact in it is on BeyondTrust Remote Support’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 2 of the 35 other remote desktop apps we grade
BeyondTrust Remote Support is a remote support product for IT service desks, help desks and support teams that need to connect to and control remote computers and devices. It is part of BeyondTrust's Secure Remote Access offering, alongside Privileged Remote Access, and runs either in BeyondTrust's cloud or on a B Series or virtual appliance. Pricing is not published.
To get you started, here are 7 things to know about BeyondTrust Remote Support, taken from its own pages and our grades.
It's an enterprise product with cloud or appliance deployment, consoles and role setup to work through.
- 1
Best for controlled remote support for large IT help desks
No prices are published and licences are by concurrent representative, so you need a sales call to know the cost.
- 2
It runs on 5 platforms
Web, macOS, Linux, iOS and Android.
- 3
Remote control of computers and mobile devices
Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation.
- 4
Chat support and skills-based routing
The documentation lists chat support and routing of requests by representative skills among the features of the cloud service.
- 5
Role-based access and session monitoring
Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions.
- 6
A 2.2 GPA, above 2 of 35
That is against the other remote desktop apps we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace BeyondTrust Remote Support you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
BeyondTrust Remote Support at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, macOS, Linux, iOS, Android
- Made by
- BeyondTrust Corporation
- Category
- Remote Desktop
- Our grade
- 2.2 GPA, fair
The report card
Best for controlled remote support for large IT help desks
BeyondTrust Remote Support is a remote support product for IT teams, covering computers and mobile devices with role-based access, session monitoring and ITSM integration, deployed in the cloud or as an appliance. No prices are published and licences are by concurrent representative, so you need a sales call to know the cost.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; the documentation points buyers to sales for licences, which are by concurrent representative. |
| Free plan and trial | F | No free plan and no trial are on record, and nothing free is mentioned in the pages read. |
| Features | B | Remote control of computers and mobile devices, chat and skills-based routing, role-based access, session monitoring, reporting and ITSM links. Nothing in the listing is missing for support work. |
| Ease of use | C | No rating on record. It's an enterprise product with cloud or appliance deployment, consoles and role setup to work through. |
| Platforms and integrations | A | Web, Mac, Linux, iOS and Android, plus a public API and ITSM integrations. The pages read didn't show the Windows details. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who BeyondTrust Remote Support is for
- Fits if you run a help desk with several representatives and need session control
- Makes sense if you need cloud or on-premises appliance deployment
Who it is not for
- Skip it if you want a price on the page, because none is published
- Not for you if you need a free plan or trial, as none is on record
- Tight if you have many representatives, since a licence covers one signed-in representative at a time
- Watch out: extended availability mode, for sharing sessions outside the console, uses an extra licence
Good to know
Good for
- IT service desks supporting employees' and customers' devices at scale
- Regulated organizations that need session auditing and role-based access
- Teams that want the same vendor's privileged access product alongside support
Worth knowing
- BeyondTrust's website blocked automated readers, so no prices could be read; its documentation points buyers to sales for additional licenses.
- Support licenses are by concurrent users: any number of accounts can exist, but only as many representatives as licenses bought can be signed in to the console at once.
- Extended availability mode, which lets a representative share sessions outside the console, uses an extra license.
- The supported-platforms page I could read lists macOS, Linux, iOS and Android; Windows details were not in the readable text.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
BeyondTrust Remote Support's current pricing could not be confirmed from its own site.
No price is published; the documentation points buyers to sales for licences, which are by concurrent representative.
We could not confirm BeyondTrust Remote Support’s current prices from its own site, so this guide lists no plans. beyondtrust.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
5
Places it runs: Web, macOS, Linux, iOS and Android
Enterprise remote support for IT service desks, licensed by seat. Here is what it does, as its own site describes it, and what it covers: public API, remote desktop.
Nothing in the listing is missing for support work.
- Remote control of computers and mobile devices
- Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation.
- Chat support and skills-based routing
- The documentation lists chat support and routing of requests by representative skills among the features of the cloud service.
- Role-based access and session monitoring
- Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions.
- ITSM integration and reporting
- The cloud service documentation mentions ITSM integration, embeddable support components and reporting.
- Cloud or appliance deployment
- Available as a single-tenant cloud service hosted on AWS with a stated 99.9% monthly availability SLA, or on a B Series or virtual appliance.
- Supported clients
- The platform documentation covers macOS, Linux desktop and server, iOS and Android, with the customer client, jump client and representative console listed per version.
Where it runs
- Web
- macOS
- Linux
- iOS
- Android
What it works with
Its own pages name no integrations.
BeyondTrust Remote Support is made by BeyondTrust Corporation.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
2/35
Other remote desktop apps it is graded above
BeyondTrust Remote Support's GPA of 2.2 is higher than 2 of the 35 other remote desktop apps we grade, and level with 8.
It stands best on platforms and integrations (A, above 31 of 35) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 36 remote desktop apps we grade, cut by the letter each got. BeyondTrust Remote Support’s own letter is outlined.
- CValue for moneyAbove 4 of 35
- FFree plan and trialAbove 0 of 35
- BFeaturesAbove 25 of 35
- CEase of useAbove 2 of 35
- APlatforms and integrationsAbove 31 of 35
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace BeyondTrust Remote Support you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 25 of the 35 other remote desktop apps grade higher.
What you could not
- A fast, secure link to another computer through any network.
- Apps for macOS, Linux, iOS and Android that stay in step with each other.
- An API that other software can build on.
- What a company asks for before it lets staff use something: roles and permissions.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. BeyondTrust Remote Support’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
ScreenConnect, SolarWinds Dameware, TeamViewer, Splashtop and LogMeIn Resolve
The 5 tools BeyondTrust Remote Support is most often weighed against, with where each one differs from it.
- 2.2GPA
ScreenConnect
Free trial · from $30/mo
Remote support for IT teams and MSPs, priced per concurrent technician.
- Only BeyondTrust Remote Support lists a web app.
- Only ScreenConnect lists a Windows app.
- ScreenConnect is self-hostable, according to its own site.
- 2.2GPA
SolarWinds Dameware
Free trial · from $370/mo
Remote support software for IT teams, sold as three products.
- Only BeyondTrust Remote Support lists a web app.
- Only SolarWinds Dameware lists a Windows app.
- SolarWinds Dameware is self-hostable, according to its own site.
- 2.6GPA
TeamViewer
Free plan · from $619.99/yr
Remote access and IT support, free for personal use only.
- TeamViewer has a free plan. BeyondTrust Remote Support does not.
- Only TeamViewer lists a Windows app.
- TeamViewer is end-to-end encrypted, according to its own site.
- 2.8GPA
Splashtop
Free plan · from $23.99/yr
Remote access to your own computers, plus separate IT support plans.
- Splashtop has a free plan. BeyondTrust Remote Support does not.
- Only BeyondTrust Remote Support lists a web app.
- Only Splashtop lists a Windows app.
- 2.2GPA
LogMeIn Resolve
Free plan · from $23/mo
Remote support and device management for IT teams, by endpoint.
- LogMeIn Resolve has a free plan. BeyondTrust Remote Support does not.
- Only BeyondTrust Remote Support lists a Linux app.
- Only LogMeIn Resolve lists a Windows app.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
9
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is BeyondTrust Remote Support free?
No. BeyondTrust Remote Support is a paid product.
What platforms does BeyondTrust Remote Support work on?
BeyondTrust Remote Support is available on Web, macOS, Linux, iOS and Android.
Does BeyondTrust Remote Support have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. BeyondTrust Remote Support is listed for Web, macOS, Linux, iOS and Android.
Is BeyondTrust Remote Support open source?
BeyondTrust Remote Support is not described as open source on its own site, as read on Nov 12, 2026.
Does BeyondTrust Remote Support have an API?
Yes. BeyondTrust Remote Support offers a public API, according to its own site.
Who makes BeyondTrust Remote Support?
BeyondTrust Remote Support is made by BeyondTrust Corporation.
What are the alternatives to BeyondTrust Remote Support?
The closest alternatives to BeyondTrust Remote Support in our directory are ScreenConnect, SolarWinds Dameware, TeamViewer, Splashtop and LogMeIn Resolve.
How does BeyondTrust Remote Support compare with other remote desktop apps?
BeyondTrust Remote Support's GPA of 2.2 is higher than 2 of the 35 other remote desktop apps we grade, and level with 8.
Could I make my own version of BeyondTrust Remote Support?
To replace BeyondTrust Remote Support you would be making a fast, secure link to another computer through any network.
Where this guide comes from
The prices, plans, platforms and features were read from BeyondTrust Remote Support’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from BeyondTrust's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by BeyondTrust Corporation. Prices change, so check beyondtrust.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- BeyondTrust Remote Support, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/beyondtrust-remote-support
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "BeyondTrust Remote Support: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/beyondtrust-remote-support
Know someone choosing between remote desktop apps?
Send them this guide: toolgpa.com/tools/beyondtrust-remote-support/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded remote desktop apps after BeyondTrust Remote Support, each with an Insider's Guide of its own.
- Remote Desktop Insider's GuideEvery one of the 36 remote desktop apps we grade, compared
- Chrome Remote Desktop Insider's GuideGoogle's free remote access to your own computers from a browser3.2 GPA
- Jump Desktop Insider's GuideRemote desktop with one-time app licences and a per-user team plan3.2 GPA
- Moonlight Insider's GuideOpen-source client for streaming PC games to other devices3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what BeyondTrust Remote Support’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. BeyondTrust Remote Support is a trademark of its owner, and this guide is not made, paid for or approved by BeyondTrust Corporation. Prices and plans change: check beyondtrust.com before you buy.