The Provide Support Insider’s Guide
Everything we know about Provide Support in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Provide Support
The Insider’s Guide
Live chat for websites, priced by the number of agent seats
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Provide Support’s own pages.
Made by Provide Support, LLC · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Provide Support’s own pages, its app-store listings and our grades. Every fact in it is on Provide Support’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.4
GPA, above 54 of the 92 other help desk and live chat tools we grade
Provide Support is a live chat service for websites. Every plan has the same features and differs only in how many agent seats it includes, and agents answer chats from a web app, desktop apps or mobile apps. The vendor says it has been on the market for 20 years.
To get you started, here are 9 things to know about Provide Support, taken from its own pages and our grades.
It does chat and nothing else, with no ticketing, help center or AI agent, and the trial locks agent logins when it ends.
- 1
Best for website live chat with no extras
Provide Support is live chat for websites.
- 2
Paid plans start at $24 a month
As its pricing page puts it: $24 per month for 1 seat, billed monthly ($156 billed yearly).
- 3
You can try it first
10-day free trial with unlimited seats and all features, no card required
- 4
It runs on 6 platforms
Web, Windows, macOS, Linux, iOS and Android.
- 5
Same features on every plan
The vendor says all paid plans include every feature and differ only in the number of agent profiles.
- 6
Unlimited chats and domains
Chats per agent are not limited, and the chat button can be added to multiple domains at no extra cost.
- 7
Agent apps on every platform
Agents can use a web app, desktop apps for Windows, macOS and Linux, and iOS and Android apps.
- 8
A 2.4 GPA, above 54 of 92
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
Nothing Provide Support does is plain enough to make in a weekend. The 4 things listed below take a company.
Provide Support at a glance
- Pricing
- Free trial, from $24 per month for 1 seat, billed monthly ($156 billed yearly)
- Free plan
- No
- Free trial
- 10-day free trial with unlimited seats and all features, no card required
- Runs on
- Web, macOS, Windows, Linux, iOS, Android
- Made by
- Provide Support, LLC
- Category
- Help Desks & Live Chat
- Our grade
- 2.4 GPA, fair
The report card
Best for website live chat with no extras
Provide Support is live chat for websites. Every plan has the same features and differs only by agent seats: $24 a month for one seat, $53 for three. It does chat and nothing else, with no ticketing, help center or AI agent, and the trial locks agent logins when it ends.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $24 a month for 1 seat on monthly billing ($156 a year), above the $19 that ends the cheaper quarter of customer-support tools. Every feature is included, so there are no upgrades to buy. |
| Free plan and trial | C | A 10-day trial with all features and no card. There is no free plan, and logins lock when the trial ends. |
| Features | C | Chat does its job fully, with visitor monitoring, invitations and statistics. It is a smaller job, though: the pages describe no ticketing, help center or AI agent. |
| Ease of use | C | No store rating on record. You add the chat code to your site and set up agents. |
| Platforms and integrations | A | Web, Windows, Mac, Linux, iPhone and Android apps, with WordPress, Shopify, Wix and other plugins. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Provide Support is for
- Fits if you only want a chat box on your site, for one or a few agents
- Works for small teams that want every feature on every plan
Who it is not for
- Too light for support teams who need tickets, a help center or an AI agent
- Watch out: chat translation is $249 a year and a custom-domain chat link $49 a year per domain
- Watch out: after the 10-day trial, agent logins lock until you pay
- Not for you if you need bigger teams quickly, as the page shows prices for 1 and 3 seats only
Good to know
Good for
- Small teams that want plain live chat without ticketing or a bot platform
- Sites on WordPress, Shopify, Wix or other common builders
Worth knowing
- It is live chat only: the pages describe no ticketing, help center or AI agent.
- Automatic Chat Translation costs $249 a year and a chat link on a custom domain $49 a year per domain.
- After the free trial ends, agent logins are locked until you pay; the account and settings are kept.
- The page shows prices for 1 and 3 seats; larger teams are on the Enterprise pack or custom plans.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$24
A month to start
Provide Support is a paid product with a free trial, starting at $24 per month for 1 seat, billed monthly ($156 billed yearly).
Every feature is included, so there are no upgrades to buy.
Small Business
$24
per month for 1 seat, billed monthly ($156 billed yearly)
One agent seat with every feature included and no Provide Support branding.
Corporate
$53
per month for up to 3 seats, billed monthly ($310 billed yearly)
Three agent seats with every feature included and no Provide Support branding.
Enterprise
$108
per month for a seat pack, billed monthly ($713 billed yearly)
A bigger seat pack, with the FAQ listing packs of 1, 3 and 10; the pricing page shows no seat count.
Trying it first
10-day free trial with unlimited seats and all features, no card required
Read from providesupport.com on Nov 13, 2026.
Ways to pay less
Annual discount
Yearly billing costs less than 12 months
Yearly totals of $156, $310 and $713 are shown beside the monthly prices of $24, $53 and $108 on the pricing page.
Stated on providesupport.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
6
Places it runs: Web, macOS, Windows, Linux, iOS and Android
Live chat for websites, priced by the number of agent seats. Here is what it does, as its own site describes it, and what it covers: live chat, chatbots.
Chat does its job fully, with visitor monitoring, invitations and statistics.
- Same features on every plan
- The vendor says all paid plans include every feature and differ only in the number of agent profiles.
- Unlimited chats and domains
- Chats per agent are not limited, and the chat button can be added to multiple domains at no extra cost.
- Agent apps on every platform
- Agents can use a web app, desktop apps for Windows, macOS and Linux, and iOS and Android apps.
- Visitor monitoring and statistics
- Real-time visitor monitoring plus statistics on agent performance and on the pages where the chat button was clicked.
- Platform plugins
- Integration guides cover WordPress, Wix, Shopify, Joomla, BigCommerce, OpenCart, PrestaShop and other site builders and carts.
- Chat invitations
- Agents can send chat invitations, and an eye-catcher bubble can draw attention to the chat button automatically.
Where it runs
- Web
- macOS
- Windows
- Linux
- iOS
- Android
What it works with
- WordPress
- Wix
- Shopify
- Joomla
- BigCommerce
- OpenCart
- PrestaShop
- Weebly
Provide Support is made by Provide Support, LLC.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
54/92
Other help desk and live chat tools it is graded above
Provide Support's GPA of 2.4 is higher than 54 of the 92 other help desk and live chat tools we grade, and level with 17.
It stands best on platforms and integrations (A, above 84 of 92) and worst on features (C, above 3).
Its paid plans start at $24 a month, against a middle price of $29 for the category: 27 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 2 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. Provide Support’s own letter is outlined.
- CValue for moneyAbove 23 of 92
- CFree plan and trialAbove 30 of 92
- CFeaturesAbove 3 of 92
- CEase of useAbove 5 of 92
- APlatforms and integrationsAbove 84 of 92
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Provide Support is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
Nothing Provide Support does is plain enough to make in a weekend. The 4 things listed below take a company.
It costs $288 a year.
What you could not
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- It plugs into other products, WordPress, Wix and Shopify among them.
What this rests on. Provide Support’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Text by LiveChat, Olark, Pure Chat, tawk.to and Comm100
The 5 tools Provide Support is most often weighed against, with where each one differs from it.
- 2.4GPA
Text by LiveChat
Free trial · from $19/mo
Website chat, ticketing and an AI agent from the LiveChat team.
- Only Provide Support lists a Linux app.
- Provide Support also covers chatbots.
- Text by LiveChat also covers help desk and AI support agent.
- 2.2GPA
Olark
Free trial · from $29/mo
Live chat for websites, with an optional flat-fee AI agent.
- Only Provide Support lists Windows, macOS and Linux apps.
- Olark also covers AI support agent, sMS marketing and whatsApp messaging.
- 2.4GPA
Pure Chat
Free trial · from $39/mo
Live chat for websites with a flat price per plan.
- Only Provide Support lists Windows, macOS and Linux apps.
- Provide Support also covers chatbots.
- Pure Chat also covers reports.
- 3.0GPA
tawk.to
Free plan · from $29/mo
Free live chat, ticketing and help center, with paid add-ons.
- tawk.to has a free plan. Provide Support does not, though it has a free trial.
- Only Provide Support lists a Linux app.
- Provide Support also covers chatbots.
- 2.6GPA
Comm100
Free trial · from $31/mo
Live chat, ticketing and AI agents for support teams.
- Only Provide Support lists a Linux app.
- Comm100 also covers help desk, help center and AI support agent.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
11
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Provide Support free?
No, Provide Support is a paid product, but you can try it first. 10-day free trial with unlimited seats and all features, no card required.
How much does Provide Support cost?
Provide Support lists 3 plans. Small Business: $24 per month for 1 seat, billed monthly ($156 billed yearly).
What platforms does Provide Support work on?
Provide Support is available on Web, Windows, macOS, Linux, iOS and Android.
Does Provide Support offer any discounts?
Provide Support publicly lists the following: Yearly billing costs less than 12 months.
Is Provide Support open source?
Provide Support is not described as open source on its own site, as read on Nov 13, 2026.
What does Provide Support integrate with?
Provide Support's listing names WordPress, Wix, Shopify, Joomla, BigCommerce, OpenCart, PrestaShop and Weebly.
Who makes Provide Support?
Provide Support is made by Provide Support, LLC.
What are the alternatives to Provide Support?
The closest alternatives to Provide Support in our directory are Text by LiveChat, Olark, Pure Chat, tawk.to and Comm100.
How does Provide Support compare with other help desk and live chat tools?
Provide Support's GPA of 2.4 is higher than 54 of the 92 other help desk and live chat tools we grade, and level with 17.
Is Provide Support good value for money?
ToolGPA grades Provide Support C for value for money. Its paid plans start at $24 a month, against a middle price of $29 for the category: 27 of the 78 others that charge start lower.
Could I make my own version of Provide Support?
Nothing Provide Support does is plain enough to make in a weekend. The 4 things listed below take a company.
Where this guide comes from
The prices, plans, platforms and features were read from Provide Support’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Provide Support, LLC's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Provide Support, LLC. Prices change, so check providesupport.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Provide Support, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/provide-support
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Provide Support: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/provide-support
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/provide-support/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Provide Support, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 93 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- ProProfs Live Chat Insider's GuideLive chat with an AI agent, free for a single operator3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Provide Support’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Provide Support is a trademark of its owner, and this guide is not made, paid for or approved by Provide Support, LLC. Prices and plans change: check providesupport.com before you buy.