Comm100 vs Provide Support (2026): which should you pick?
As of Nov 13, 2026, Comm100 grades higher than Provide Support: 2.6 against 2.4 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
Comm100 grades higher on features. They get the same grade on value for money, the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Comm100
Live chat, ticketing and AI agents for support teams
Provide Support
Live chat for websites, priced by the number of agent seats
Which one is for you
Pick Comm100 if
- Fits if you want live chat now and might add ticketing and AI later
- Works for support teams that want desktop and phone apps for agents
Look elsewhere if
- Skip it if you want prices up front: AI Agent, ticketing, voice and booking are quote-only
- Tight on Startup: one chat campaign, with routing and unlimited campaigns on Plus at $55
- Watch out: each agent needs a unique licence, and payment is in US or Canadian dollars only
- Watch out: on monthly billing you pay in full for any unused part of the month
Pick Provide Support if
- Fits if you only want a chat box on your site, for one or a few agents
- Works for small teams that want every feature on every plan
Look elsewhere if
- Too light for support teams who need tickets, a help center or an AI agent
- Watch out: chat translation is $249 a year and a custom-domain chat link $49 a year per domain
- Watch out: after the 10-day trial, agent logins lock until you pay
- Not for you if you need bigger teams quickly, as the page shows prices for 1 and 3 seats only
How we grade them
| 2.6GPAComm100Good | 2.4GPAProvide SupportFair | |
|---|---|---|
| Value for money | C$31 an agent a month on yearly billing ($39 monthly) for Startup chat, near the category's middle of $29. The AI Agent, ticketing and voice have no public price. | C$24 a month for 1 seat on monthly billing ($156 a year), above the $19 that ends the cheaper quarter of customer-support tools. Every feature is included, so there are no upgrades to buy. |
| Free plan and trial | CA 30-day trial of the two chat plans; the page does not say whether a card is needed. There is no free plan. | CA 10-day trial with all features and no card. There is no free plan, and logins lock when the trial ends. |
| Features | BLive chat with routing, an AI agent, a copilot, ticketing and messaging, with cloud or on-premise deployment. The listing shows no gap in the core job, but most of it is quote-only. | CChat does its job fully, with visitor monitoring, invitations and statistics. It is a smaller job, though: the pages describe no ticketing, help center or AI agent. |
| Ease of use | CNo store rating on record. Agents, routing and channels have to be set up first. | CNo store rating on record. You add the chat code to your site and set up agents. |
| Platforms and integrations | AWeb, Windows, Mac, iPhone and Android apps, with Salesforce, Zendesk and HubSpot connections. | AWeb, Windows, Mac, Linux, iPhone and Android apps, with WordPress, Shopify, Wix and other plugins. |
| Best for | live chat that grows into a full support suite | website live chat with no extras |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Comm100 and Provide Support. How we grade
Price against what you get
Comm100 starts at $31 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. Provide Support starts at $24 a month and scores 2.7.
Comm100 scores higher, and starts $7 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 2 score higher than Comm100 for less, and 2 score higher than Provide Support for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Comm100 also covers help desk, help center and AI support agent.
At a glance
| Comm100 | Provide Support | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $31 per agent / month, billed annually ($39 billed monthly) | $24 per month for 1 seat, billed monthly ($156 billed yearly) |
| Free plan | None | None |
| Free trial | Free 30-day trial of the Live Chat Startup and Plus plans | 10-day free trial with unlimited seats and all features, no card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | Comm100 Network Corporation | Provide Support, LLC |
| Price read from | comm100.com | providesupport.com |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Comm100
- Live chat is licensed per agent: each agent needs a unique license.
- AI Agent, Ticketing & Messaging, Knowledge Base, Voice and Booking show no public price.
- On monthly billing you can cancel at any time but pay in full for the unused part of the month.
- Payments are accepted in US and Canadian dollars only, and Canadian customers may be charged GST/HST, QST and PST.
Provide Support
- It is live chat only: the pages describe no ticketing, help center or AI agent.
- Automatic Chat Translation costs $249 a year and a chat link on a custom domain $49 a year per domain.
- After the free trial ends, agent logins are locked until you pay; the account and settings are kept.
- The page shows prices for 1 and 3 seats; larger teams are on the Enterprise pack or custom plans.
Key features
Comm100
- Live chat with routing
- Chats can be routed by location, skills, seniority, visitor segment and department, with load balancing, round-robin and a visitor queue.
- AI Agent
- A chatbot that the vendor says can handle up to 80% of routine conversations and escalates the rest to live agents.
- AI Copilot for agents
- Suggests replies, rewrites or summarizes text and helps wrap up chats, with multilingual support in more than 90 languages.
- Ticketing and messaging
- Manages messages from 12 channels, including email, SMS, Facebook, Instagram, X, Telegram, WhatsApp and LINE, in one platform.
- Agent apps on every device
- Free web, Windows and Mac desktop, iPhone, iPad and Android apps let agents monitor visitors and answer chats.
- Cloud or on-premise deployment
- The company's about page says customers can choose cloud or on-premise deployment.
Provide Support
- Same features on every plan
- The vendor says all paid plans include every feature and differ only in the number of agent profiles.
- Unlimited chats and domains
- Chats per agent are not limited, and the chat button can be added to multiple domains at no extra cost.
- Agent apps on every platform
- Agents can use a web app, desktop apps for Windows, macOS and Linux, and iOS and Android apps.
- Visitor monitoring and statistics
- Real-time visitor monitoring plus statistics on agent performance and on the pages where the chat button was clicked.
- Platform plugins
- Integration guides cover WordPress, Wix, Shopify, Joomla, BigCommerce, OpenCart, PrestaShop and other site builders and carts.
- Chat invitations
- Agents can send chat invitations, and an eye-catcher bubble can draw attention to the chat button automatically.
Plans
Comm100
Live Chat Startup$31
per agent / month, billed annually ($39 billed monthly)
Widget customization, multi-language chat, canned messages, 1 chat campaign and basic reporting.
Live Chat Plus$55
per agent / month, billed annually ($69 billed monthly)
Adds chat routing, audio-video chat, chat wrap-ups, unlimited campaigns and advanced reporting.
Live Chat UltraCustom
Adds advanced chat routing, screen sharing, agent shift management, dynamic campaigns and custom reporting.
AI AgentCustom
Chatbot covering 12 channels with guided workflows and escalation to humans. Priced through sales.
Ticketing & MessagingCustom
One inbox for 12 channels including email, SMS, WhatsApp and Instagram. No price is shown on the page.
Provide Support
Small Business$24
per month for 1 seat, billed monthly ($156 billed yearly)
One agent seat with every feature included and no Provide Support branding.
Corporate$53
per month for up to 3 seats, billed monthly ($310 billed yearly)
Three agent seats with every feature included and no Provide Support branding.
Enterprise$108
per month for a seat pack, billed monthly ($713 billed yearly)
A bigger seat pack, with the FAQ listing packs of 1, 3 and 10; the pricing page shows no seat count.
Ways to pay less
Comm100
- Annual discount
20% off when billed annually
The pricing page marks annual billing as a 20% saving on the Live Chat Startup and Plus plans.
- Nonprofit
Discounted pricing for non-profits
The pricing FAQ says non-profit organizations are offered discounted pricing on request through sales.
Provide Support
- Annual discount
Yearly billing costs less than 12 months
Yearly totals of $156, $310 and $713 are shown beside the monthly prices of $24, $53 and $108 on the pricing page.
Common questions
Which is cheaper, Comm100 or Provide Support?
As of Nov 13, 2026, Comm100 starts at $31 per agent / month, billed annually ($39 billed monthly), and Provide Support starts at $24 per month for 1 seat, billed monthly ($156 billed yearly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Comm100 or Provide Support?
As of Nov 13, 2026, neither Comm100 nor Provide Support has a free plan. Both have a free trial.
Which platforms do Comm100 and Provide Support run on?
As of Nov 13, 2026, only Provide Support lists a Linux app. Both list a web app and macOS, Windows, iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.