Provide Support vs tawk.to (2026): which should you pick?
As of Nov 13, 2026, we pick tawk.to: it is third in our ranking of help desk and live chat tools, and it grades higher too, 3.0 against 2.4.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Provide Support grades higher on platforms. tawk.to grades higher on value for money and the free plan. They get the same grade on features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Provide Support
Live chat for websites, priced by the number of agent seats
tawk.to
Free live chat, ticketing and help center, with paid add-ons
Which one is for you
Pick Provide Support if
- Fits if you only want a chat box on your site, for one or a few agents
- Works for small teams that want every feature on every plan
Look elsewhere if
- Too light for support teams who need tickets, a help center or an AI agent
- Watch out: chat translation is $249 a year and a custom-domain chat link $49 a year per domain
- Watch out: after the 10-day trial, agent logins lock until you pay
- Not for you if you need bigger teams quickly, as the page shows prices for 1 and 3 seats only
Pick tawk.to if
- Fits if you want chat on your site and don't want to pay per seat
- Works for anyone who'd rather hire someone to answer chats, at $1 an hour
Look elsewhere if
- Skip it if the "Powered by tawk.to" badge bothers you, as removing it costs $29 a month per site
- Watch out: AI Assist is free only for limited volume; paid plans start at $29 a month
- Not for you if you need phone support, as voice agents (from $49 a month plus usage) were still waitlist-only
- Too light for teams that need lots of integrations, with only Shopify and WordPress listed and no API
How we grade them
| 2.4GPAProvide SupportFair | 3.0GPAtawk.toVery good | |
|---|---|---|
| Value for money | C$24 a month for 1 seat on monthly billing ($156 a year), above the $19 that ends the cheaper quarter of customer-support tools. Every feature is included, so there are no upgrades to buy. | AThe whole platform is free, chat, inbox, tickets, help center and CRM, with no seat charges, which is free and substantial. You'd pay only for add-ons: $29 a month for the AI agent or for removing the badge. |
| Free plan and trial | CA 10-day trial with all features and no card. There is no free plan, and logins lock when the trial ends. | AFree outright for every seat, with no cap on chats in the listing. The catch is the "Powered by tawk.to" badge on your widget, chat page and help center, which costs $29 a month per site to remove. |
| Features | CChat does its job fully, with visitor monitoring, invitations and statistics. It is a smaller job, though: the pages describe no ticketing, help center or AI agent. | CWebsite chat, chat pages for businesses without a site, an inbox for chat, email and forms, tickets, a help center, a CRM, and people you can hire to answer for $1 an hour. The gap: no phone, as voice agents were still waitlist-only. |
| Ease of use | CNo store rating on record. You add the chat code to your site and set up agents. | CNo store rating on record. It's free to start, but you still paste the chat box into your site, set up the help center and, if you want it, teach the AI agent. |
| Platforms and integrations | AWeb, Windows, Mac, Linux, iPhone and Android apps, with WordPress, Shopify, Wix and other plugins. | BWeb, Windows, Mac, iPhone and Android apps, so every device is covered. What keeps it off an A is the connections: the listing names just Shopify and WordPress, and no API. |
| Best for | website live chat with no extras | free website chat for any size of team |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Provide Support and tawk.to. How we grade
Price against what you get
Provide Support starts at $24 a month and scores 2.7 out of 4 on features, ease of use and platforms. tawk.to starts at $29 a month and scores 2.3.
Provide Support scores higher and starts $5 a month lower. Of the other help desk and live chat tools on the chart, 2 score higher than Provide Support for less, and 19 score higher than tawk.to for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Provide Support also covers chatbots.
- tawk.to also covers help desk, help center and AI support agent.
At a glance
| Provide Support | tawk.to | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $24 per month for 1 seat, billed monthly ($156 billed yearly) | $29 per month for the AI Assist or Whitelabel add-on |
| Free plan | None | The whole platform is free: live chat, inbox, ticketing, knowledge base, chat pages and CRM, with no seat charges. A "Powered by tawk.to" badge stays unless removed for a fee. |
| Free trial | 10-day free trial with unlimited seats and all features, no card required | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | Provide Support, LLC | tawk.to |
| Price read from | providesupport.com | tawk.to |
| Checked | Nov 13, 2026 | Oct 17, 2026 |
Worth knowing
Provide Support
- It is live chat only: the pages describe no ticketing, help center or AI agent.
- Automatic Chat Translation costs $249 a year and a chat link on a custom domain $49 a year per domain.
- After the free trial ends, agent logins are locked until you pay; the account and settings are kept.
- The page shows prices for 1 and 3 seats; larger teams are on the Enterprise pack or custom plans.
tawk.to
- Removing the "Powered by tawk.to" badge from the widget, chat page and knowledge base costs $29 a month per property.
- AI Assist is free only for limited volume; paid plans start at $29 a month.
- Hired chat agents cost $1 an hour and dedicated virtual assistants from $7 an hour.
- Voice Agents (from $49 a month plus usage) and Data Enrichment (from $59 a month) were waitlist-only when read.
Key features
Provide Support
- Same features on every plan
- The vendor says all paid plans include every feature and differ only in the number of agent profiles.
- Unlimited chats and domains
- Chats per agent are not limited, and the chat button can be added to multiple domains at no extra cost.
- Agent apps on every platform
- Agents can use a web app, desktop apps for Windows, macOS and Linux, and iOS and Android apps.
- Visitor monitoring and statistics
- Real-time visitor monitoring plus statistics on agent performance and on the pages where the chat button was clicked.
- Platform plugins
- Integration guides cover WordPress, Wix, Shopify, Joomla, BigCommerce, OpenCart, PrestaShop and other site builders and carts.
- Chat invitations
- Agents can send chat invitations, and an eye-catcher bubble can draw attention to the chat button automatically.
tawk.to
- Live chat widget
- A chat box for websites that can be styled to match a brand, plus chat pages that turn a link into a conversation for businesses without a site.
- Inbox and ticketing
- Chat, email, form and messaging conversations arrive in one dashboard, with free ticketing for issues that need follow-up.
- Knowledge base
- A free hosted help center where customers can look up answers, which the AI Assist add-on also draws on.
- AI Assist
- AI agents and workflows that answer routine questions and hand off to a person with the conversation's history attached.
- Hired chat agents
- Trained human agents who answer chats on your behalf around the clock for $1 an hour, offered as a paid service.
- CRM and pipeline
- Contact records built from conversations, segments and tags, a deal pipeline and booking activities in the same dashboard.
Plans
Provide Support
Small Business$24
per month for 1 seat, billed monthly ($156 billed yearly)
One agent seat with every feature included and no Provide Support branding.
Corporate$53
per month for up to 3 seats, billed monthly ($310 billed yearly)
Three agent seats with every feature included and no Provide Support branding.
Enterprise$108
per month for a seat pack, billed monthly ($713 billed yearly)
A bigger seat pack, with the FAQ listing packs of 1, 3 and 10; the pricing page shows no seat count.
tawk.to
Free$0
Live chat widget, shared inbox, ticketing, a hosted knowledge base, chat pages and contacts, with the tawk.to badge shown. AI Assist has a free tier for limited volume.
AI Assist$29
per month and up
Add-on: AI agents that answer from your knowledge base and AI workflows that route and follow up, handing off to a person when needed.
Whitelabel$29
per property / month
Add-on: removes the tawk.to badge and puts the chat page, knowledge base and ticketing emails on your own domain and address.
Ways to pay less
Provide Support
- Annual discount
Yearly billing costs less than 12 months
Yearly totals of $156, $310 and $713 are shown beside the monthly prices of $24, $53 and $108 on the pricing page.
tawk.to
No public discounts listed.
Common questions
Which is cheaper, Provide Support or tawk.to?
As of Nov 13, 2026, Provide Support is cheaper to start with: $24 a month, against $29 a month for tawk.to. Provide Support starts at $24 per month for 1 seat, billed monthly ($156 billed yearly), and tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on.
Which has a free plan, Provide Support or tawk.to?
As of Nov 13, 2026, only tawk.to has a free plan. Provide Support does not, though it has a free trial.
Which platforms do Provide Support and tawk.to run on?
As of Nov 13, 2026, only Provide Support lists a Linux app. Both list a web app and macOS, Windows, iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.