Provide Support vs Pure Chat (2026): which should you pick?
As of Nov 13, 2026, Provide Support and Pure Chat share a 2.4 GPA, neither has a free plan, and Provide Support starts cheaper, at $24 a month against $39 a month.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Provide Support grades higher on platforms. Pure Chat grades higher on value for money. They get the same grade on the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Provide Support
Live chat for websites, priced by the number of agent seats
Pure Chat
Live chat for websites with a flat price per plan
Which one is for you
Pick Provide Support if
- Fits if you only want a chat box on your site, for one or a few agents
- Works for small teams that want every feature on every plan
Look elsewhere if
- Too light for support teams who need tickets, a help center or an AI agent
- Watch out: chat translation is $249 a year and a custom-domain chat link $49 a year per domain
- Watch out: after the 10-day trial, agent logins lock until you pay
- Not for you if you need bigger teams quickly, as the page shows prices for 1 and 3 seats only
Pick Pure Chat if
- Fits if two to four people share chat duty on one site
- Works for a small shop that wants a flat monthly price
Look elsewhere if
- Skip it if you want ticketing, a help center or an AI agent, which the pages don't list
- Tight if you run more than one site, since Growth covers one and PRO at $79 is unlimited
- Tight if you send SMS alerts: 100 a month on Growth, 1,000 on PRO
- Watch out: no live demos are offered, so the trial is the only way to look
How we grade them
| 2.4GPAProvide SupportFair | 2.4GPAPure ChatFair | |
|---|---|---|
| Value for money | C$24 a month for 1 seat on monthly billing ($156 a year), above the $19 that ends the cheaper quarter of customer-support tools. Every feature is included, so there are no upgrades to buy. | B$39 a month billed annually covers 4 operators, about $10 each, which is under the cheapest quarter ($19) per head. A solo user still pays all $39, and extra operators are $13. |
| Free plan and trial | CA 10-day trial with all features and no card. There is no free plan, and logins lock when the trial ends. | CA 30-day trial of PRO with no credit card. There is no free plan. |
| Features | CChat does its job fully, with visitor monitoring, invitations and statistics. It is a smaller job, though: the pages describe no ticketing, help center or AI agent. | CLive chat with unlimited chats, canned responses and mobile apps. The listing's gap: no AI agent, ticketing or help center is listed, so it is a smaller job. |
| Ease of use | CNo store rating on record. You add the chat code to your site and set up agents. | CNo store rating on record, and the widget and triggers need setting up. |
| Platforms and integrations | AWeb, Windows, Mac, Linux, iPhone and Android apps, with WordPress, Shopify, Wix and other plugins. | BWeb plus iOS and Android apps. Only 2 integrations are listed, and there is no desktop app. |
| Best for | website live chat with no extras | flat-price live chat for a small team |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Provide Support and Pure Chat. How we grade
Price against what you get
Provide Support starts at $24 a month and scores 2.7 out of 4 on features, ease of use and platforms. Pure Chat starts at $39 a month and scores 2.3.
Provide Support scores higher and starts $15 a month lower. Of the other help desk and live chat tools on the chart, 2 score higher than Provide Support for less, and 23 score higher than Pure Chat for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Provide Support also covers chatbots.
- Pure Chat also covers reports.
At a glance
| Provide Support | Pure Chat | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $24 per month for 1 seat, billed monthly ($156 billed yearly) | $39 per month for 1 website and 4 operators, billed annually ($49 billed monthly) |
| Free plan | None | None |
| Free trial | 10-day free trial with unlimited seats and all features, no card required | 30-day free trial of the PRO plan, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | Provide Support, LLC | Pure Chat |
| Price read from | providesupport.com | purechat.com |
| Checked | Nov 13, 2026 | Nov 12, 2026 |
Worth knowing
Provide Support
- It is live chat only: the pages describe no ticketing, help center or AI agent.
- Automatic Chat Translation costs $249 a year and a chat link on a custom domain $49 a year per domain.
- After the free trial ends, agent logins are locked until you pay; the account and settings are kept.
- The page shows prices for 1 and 3 seats; larger teams are on the Enterprise pack or custom plans.
Pure Chat
- Growth covers one website and 4 operators; more websites need PRO at $79 a month billed annually.
- SMS notifications are capped at 100 a month on Growth and 1,000 on PRO.
- The pages describe live chat only; they list no AI agent, ticketing or help center product.
- The vendor says it does not offer live demos; the 30-day trial is the way to try it.
Key features
Provide Support
- Same features on every plan
- The vendor says all paid plans include every feature and differ only in the number of agent profiles.
- Unlimited chats and domains
- Chats per agent are not limited, and the chat button can be added to multiple domains at no extra cost.
- Agent apps on every platform
- Agents can use a web app, desktop apps for Windows, macOS and Linux, and iOS and Android apps.
- Visitor monitoring and statistics
- Real-time visitor monitoring plus statistics on agent performance and on the pages where the chat button was clicked.
- Platform plugins
- Integration guides cover WordPress, Wix, Shopify, Joomla, BigCommerce, OpenCart, PrestaShop and other site builders and carts.
- Chat invitations
- Agents can send chat invitations, and an eye-catcher bubble can draw attention to the chat button automatically.
Pure Chat
- Unlimited chats
- Both plans list unlimited chats and unlimited chat history transcripts, with the plan fee covering a set number of operators.
- Visitor tracking
- A visitors view shows who is on the site, the page they are on, how often they have visited and where they came from.
- Widget editor
- The chat box can be customized for mobile and desktop, including design, size, position, text fields and behavior.
- Mobile apps
- iOS and Android apps let operators answer chats away from a desk, with push notifications.
- Canned responses
- Saved replies can be shared with the team or kept private.
- Triggers and file transfer
- Trigger-based actions and alerts, security roles, file transfer and an email form for when no one is available are listed.
Plans
Provide Support
Small Business$24
per month for 1 seat, billed monthly ($156 billed yearly)
One agent seat with every feature included and no Provide Support branding.
Corporate$53
per month for up to 3 seats, billed monthly ($310 billed yearly)
Three agent seats with every feature included and no Provide Support branding.
Enterprise$108
per month for a seat pack, billed monthly ($713 billed yearly)
A bigger seat pack, with the FAQ listing packs of 1, 3 and 10; the pricing page shows no seat count.
Pure Chat
Growth$39
per month for up to 4 operators, billed annually ($49 monthly)
One website and 100 SMS notifications a month. Extra operators are $13 a month billed annually ($15 monthly). Unlimited chats.
PRO$79
per month for up to 10 operators, billed annually ($99 monthly)
Unlimited websites and 1,000 SMS notifications a month. Extra operators are $8 a month billed annually ($10 monthly). Unlimited chats.
Ways to pay less
Provide Support
- Annual discount
Yearly billing costs less than 12 months
Yearly totals of $156, $310 and $713 are shown beside the monthly prices of $24, $53 and $108 on the pricing page.
Pure Chat
- Annual discount
Lower price when paid annually
The pricing page shows Growth at $39 and PRO at $79 a month paid annually against $49 and $99 paid monthly, and extra operators cost less too.
Common questions
Which is cheaper, Provide Support or Pure Chat?
As of Nov 13, 2026, Provide Support is cheaper to start with: $24 a month, against $39 a month for Pure Chat. Provide Support starts at $24 per month for 1 seat, billed monthly ($156 billed yearly), and Pure Chat starts at $39 per month for 1 website and 4 operators, billed annually ($49 billed monthly).
Which has a free plan, Provide Support or Pure Chat?
As of Nov 13, 2026, neither Provide Support nor Pure Chat has a free plan. Both have a free trial.
Which platforms do Provide Support and Pure Chat run on?
As of Nov 13, 2026, only Provide Support lists macOS, Windows and Linux apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.