Salesforce refund policy
Salesforce states a refund policy with no set window, and you cancel by writing to them.
Salesforce refunds and cancellation
Weak · checked Oct 18, 2026
This is a contract, not a subscription you click off. The master agreement says fees are non-refundable and payment obligations non-cancelable, you cannot cut seats part-way through a term, and the thing renews for another full year unless somebody writes in at least 30 days before the end. No public page shows a cancel button. Money back only arrives if you end the agreement because Salesforce breached it. That is a D.
- Refund window
- No set window
- How you cancel
- By writing to them
- Getting your money back
The Main Services Agreement says fees are based on subscriptions purchased rather than usage, that payment obligations are non-cancelable and fees paid are non-refundable, and that quantities bought cannot be decreased during the term. The only refund it describes is on termination for cause: if the customer ends the agreement over an uncured material breach, Salesforce refunds prepaid fees for the rest of the term.
Stated on salesforce.com- How to cancel Salesforce
The agreement describes no cancel button. A subscription ends by one party giving the other written notice, which it says may be by email, at least 30 days before the end of the term; otherwise it renews. The pricing FAQ says to contact a sales representative if your needs change, and the contact page says users with the right permissions can self-manage licences and renewals in the Your Account app.
Stated on salesforce.com- What you keep afterwards
The agreement says that if the customer asks within 30 days after the agreement ends, Salesforce will make the customer's data available for export or download as the documentation describes. After that 30-day window it says it has no obligation to keep or provide the data and will delete or destroy its copies, unless the law stops it.
Stated on salesforce.com- Renewals
The agreement says subscriptions renew automatically for further one-year terms unless either side gives written notice, email accepted, at least 30 days before the term ends. Promotional or one-time prices renew at Salesforce's list price at the time, and a renewal with fewer seats or a shorter term is re-priced without regard to the old per-unit price. Nothing in it promises a reminder before a renewal.
Stated on salesforce.com
In your favour
- Notice by email counts as written notice, so you do not have to post a letter.
- You get 30 days after the end to ask for your data and export it.
Watch out for
- Fees are non-refundable and payment obligations are non-cancelable. A year paid is a year gone.
- Miss the 30-day notice window and the subscription renews for another full year.
- You cannot reduce the number of seats part-way through a term.
- An introductory or promotional price renews at Salesforce's list price instead.
Getting help from Salesforce
Ordinary · checked Oct 18, 2026
Every licence includes the Standard Success Plan, so anyone paying can log a case and read a very large help centre. What is missing is any promise about Standard: Salesforce says hours and target response times vary by plan and then gives numbers only for the paid tiers. One hour for business-impacting issues on Premier, 15 minutes on Signature, and Premier costs 30% of your licence fees on top. Help for everyone, speed for extra: a C.
Ways to get help
Contact form or ticket
Cases are logged through Salesforce Help. The Success Plans FAQ says all three plans provide case and incident support, and that hours of operation and target response times vary by plan.
Stated on salesforce.comAccount manager
The Signature Success Plan comes with a designated Customer Success Manager who gives proactive recommendations and brings in technical experts. It is priced by talking to an account executive.
Stated on salesforce.comHelp centre
The Standard Success Plan, included in every licence, covers Salesforce Help with its knowledge articles and troubleshooting videos, developer documentation with sample code and release notes, and Trailhead's free on-demand courses.
Stated on salesforce.comCommunity or forum
The global Trailblazer Community is listed as part of the Standard Success Plan, and the contact page links further communities for Slack, MuleSoft, Tableau and partners, plus IdeaExchange for feedback.
Stated on salesforce.com
Not listed on Salesforce’s pages: live chat, phone.
- When people answer
The Success Plans page says Premier gives access to 24/7 support for business-stopping issues, and that Signature gives help 24/7 including holidays and weekends. Its FAQ says hours of operation vary by Success Plan. No hours are stated for the Standard plan that comes with every licence.
Stated on salesforce.com- How fast it says it replies
The Success Plans page says Premier aims to get you a response within one hour for business-impacting issues, and that Signature has 15-minute response times for critical business-stopping issues. No target is stated for the Standard plan, and the FAQ says target response times vary by plan.
Stated on salesforce.com- What depends on your plan
Three Success Plans. Standard is included in all licences and is self-guided resources plus case support. Premier costs 30% of net licence fees, is bundled with Unlimited Edition, and adds onboarding, expert coaching and expedited support. Signature is priced through an account executive and adds a designated Customer Success Manager, architect reviews and the fastest response times.
Stated on salesforce.com
In your favour
- Case support is included with every licence, not sold separately.
- The free material is enormous: knowledge articles, developer docs and Trailhead courses.
- Premier and Signature put real numbers on response times, one hour and 15 minutes.
- The Trailblazer Community is large, public and free to join.
Watch out for
- Nothing is promised to Standard customers: no hours, no target response time.
- Premier costs 30% of your net licence fees on top of the licences themselves.
- Signature has no public price at all, only an account executive to ask.
- The 24/7 cover is framed around business-stopping issues, not everyday questions.
What these two grades rest on. Read on 18 October 2026: the Salesforce Main Services Agreement, a PDF on its legal site, covering fees, term, renewal, termination and data return, the Success Plans page and its FAQ, the Sales Cloud and small-business pricing FAQs, and the contact page. The contact page's own body and the help centre's articles load only with scripts and were not read. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Salesforce refund and cancellation questions
Does Salesforce give refunds?
The Main Services Agreement says fees are based on subscriptions purchased rather than usage, that payment obligations are non-cancelable and fees paid are non-refundable, and that quantities bought cannot be decreased during the term. The only refund it describes is on termination for cause: if the customer ends the agreement over an uncured material breach, Salesforce refunds prepaid fees for the rest of the term. This is Salesforce's own policy, as read on Oct 18, 2026.
How do I cancel Salesforce?
The agreement describes no cancel button. A subscription ends by one party giving the other written notice, which it says may be by email, at least 30 days before the end of the term; otherwise it renews. The pricing FAQ says to contact a sales representative if your needs change, and the contact page says users with the right permissions can self-manage licences and renewals in the Your Account app.
What happens to my data if I cancel Salesforce?
The agreement says that if the customer asks within 30 days after the agreement ends, Salesforce will make the customer's data available for export or download as the documentation describes. After that 30-day window it says it has no obligation to keep or provide the data and will delete or destroy its copies, unless the law stops it.
How do I contact Salesforce support?
Salesforce's pages list these ways to get help: contact form or ticket, account manager, help centre and community or forum. The Success Plans page says Premier gives access to 24/7 support for business-stopping issues, and that Signature gives help 24/7 including holidays and weekends. Its FAQ says hours of operation vary by Success Plan. No hours are stated for the Standard plan that comes with every licence. The Success Plans page says Premier aims to get you a response within one hour for business-impacting issues, and that Signature has 15-minute response times for critical business-stopping issues. No target is stated for the Standard plan, and the FAQ says target response times vary by plan. No live chat or phone was listed, as read on Oct 18, 2026.
Does Salesforce renew automatically?
The agreement says subscriptions renew automatically for further one-year terms unless either side gives written notice, email accepted, at least 30 days before the term ends. Promotional or one-time prices renew at Salesforce's list price at the time, and a renewal with fewer seats or a shorter term is re-priced without regard to the old per-unit price. Nothing in it promises a reminder before a renewal.
Can I try Salesforce before paying?
Yes. 30-day free trial with no credit card required; the Starter Suite trial covers up to 10 users. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Salesforce costs month to month on its pricing page. We read these policies; we haven’t asked Salesforce for a refund or contacted its support.
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