Salesforce reviews
Salesforce's iPhone and iPad app averages 4.8 out of 5 from 353,414 ratings on the App Store in the United States, as read on Oct 7, 2026.
The rating, and what people say
4.8
out of 5 for the iPhone and iPad app
- 5 stars83%
- 4 stars12%
- 3 stars4%
- 2 stars<1%
- 1 star<1%
353,414 ratings on the App Store in the United States, read Oct 7, 2026. It rates the app, not everything the product does. See the listing
Often praised
Often criticised
- Commenters call it overly complex, with one saying it tries to be everything to everyone and another that a small part of it would satisfy most of its users. Hacker News 1, 2, 3
- Developers in the comments describe connecting other systems to it and working with its data as painful, from many overlapping APIs to custom fields whose meaning is hard to trace. Hacker News 1, 2, 3
- Reviewers of the phone app say it is much harder to get around than the desktop version, with records and everyday actions buried several steps deep. App Store reviews
Based on 10 App Store reviews of the phone app, seven of them more than three years old, and about 25 Hacker News comments from September and October 2026, most in one thread about an outage, read Oct 7, 2026. These are themes summarised in our words, not our own verdict. Follow the links to read what was said.
Discussions worth reading
- Salesforce Global OutageHacker News · Sep 16, 2026
Check for yourself
- App Store listingEvery rating and review, at the source
- G2Reviews from people who use it at work
- RedditThreads where people discuss it
- Hacker NewsDiscussions among developers
These open each site’s own pages. Nothing on this page is copied from G2 or Reddit.
What Salesforce's own pages show
Suits
- Sales organizations that need forecasting, territories and deep customization
- Very small teams that want a free CRM for 2 users
- Companies that want sales, service and marketing on one platform
- Teams planning to put AI agents to work across the sales cycle
Limits worth knowing
- The Free Suite covers only 2 users and 100 marketing emails a month, and stays free only with a login at least every 60 days.
- Only Starter Suite can be billed monthly. Pro Suite, Core, Advanced and Max are billed annually, and Pro Suite requires a contract.
- On Pro Suite the Web Services API costs an extra $25 per user / month and Flow Builder is limited to 5 flows per org.
- Agentforce for Sales is a paid add-on on Core and Advanced, listed from $125 per user / month; only Max includes it.
Read from the vendor’s pages, not from reviews. The tool page lists them.
Common questions
How is Salesforce rated?
Salesforce's iPhone and iPad app averages 4.8 out of 5 from 353,414 ratings on the App Store in the United States, as read on Oct 7, 2026. That is the store's rating of the app, not a score from ToolGPA.
What do people like about Salesforce?
Themes that come up often in the reviews and discussions read. Some commenters who have worked with the platform defend its engineering, given how many heavily customised customer setups it has to keep running.
What do people complain about with Salesforce?
Complaints that come up often in the reviews and discussions read. Commenters call it overly complex, with one saying it tries to be everything to everyone and another that a small part of it would satisfy most of its users. Developers in the comments describe connecting other systems to it and working with its data as painful, from many overlapping APIs to custom fields whose meaning is hard to trace. Reviewers of the phone app say it is much harder to get around than the desktop version, with records and everyday actions buried several steps deep.
Are these ToolGPA's own reviews of Salesforce?
No. ToolGPA does not review or score tools. Any rating shown is the store's, and any praise or complaint listed is a theme from public reviews and discussions, summarised in our words with a link to where it was said.
Where can I read more reviews of Salesforce?
This page links to Salesforce's App Store listing where it has one, and to searches for it on G2, Reddit and Hacker News, so you can read what people wrote in full.