The Whatfix Insider’s Guide
Everything we know about Whatfix in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Whatfix
The Insider’s Guide
Digital adoption platform with in-app guidance and analytics
Every plan, grade, refund rule and rival among website and product analytics tools, read from Whatfix’s own pages.
Made by Whatfix · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Whatfix’s own pages, its app-store listings and our grades. Every fact in it is on Whatfix’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 29 of the 100 other website and product analytics tools we grade
Whatfix is a digital adoption platform that puts guided flows, tooltips, task lists and pop-ups on top of web, desktop and mobile software to train users inside the app. Companion products cover product analytics and hands-on practice environments. Pricing is quote-based, sold through its sales team.
To get you started, here are 8 things to know about Whatfix, taken from its own pages and our grades.
Flows to build, and it's sold through sales.
- 1
Best for in-app guidance for enterprise software
Whatfix puts guided flows, tooltips and task lists on top of web, desktop and mobile software to train people inside the app.
- 2
You can try it first
Free trial offered through a request form; terms not stated
- 3
It runs on Web
Web.
- 4
In-app guidance
Step-by-step flows, smart tips, beacons, pop-ups, task lists and a self-help widget that appear inside the application being used.
- 5
No-code content editor
Content authors build, update, test and publish guidance in a dashboard without code, with a content lifecycle process.
- 6
Guidance analytics
Dashboards show how users engage with content, where it falls short and how many complete a flow, aggregated across applications.
- 7
A 2.2 GPA, above 29 of 100
That is against the other website and product analytics tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Whatfix you would be making a builder that other people can use without writing code. That is not a weekend's work, with an AI app builder or without one.
Whatfix at a glance
- Pricing
- Free trial
- Free plan
- No
- Free trial
- Free trial offered through a request form; terms not stated
- Runs on
- Web
- Made by
- Whatfix, since 2014
- Category
- Website & Product Analytics
- Our grade
- 2.2 GPA, fair
The report card
Best for in-app guidance for enterprise software
Whatfix puts guided flows, tooltips and task lists on top of web, desktop and mobile software to train people inside the app. No price is published, the trial is by request form with no terms stated, and the Standard plan is limited to 2 integrations.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; plans are by demo request. That's a C by default. |
| Free plan and trial | D | A free trial is offered through a request form, but its length and card terms aren't stated. |
| Features | B | In-app guidance, a no-code editor, analytics, surveys and translation, across web, desktop and mobile. |
| Ease of use | C | No rating read. Flows to build, and it's sold through sales. |
| Platforms and integrations | B | Covers web, desktop and mobile apps, though integrations are limited on Standard. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Whatfix is for
- Fits if you roll out business software and want to train people inside it
- Works for teams that buy through a sales call
Who it is not for
- Skip it if you want a price first, since none is published
- Tight on Standard, which is limited to 2 integrations
- Watch out: some Standard and Premium features may not exist in self-hosted setups
- Watch out: web, desktop and mobile are separate platform plans
- Not for you if you want a quick trial, as it's a request form with terms unstated
Good to know
Good for
- Enterprises rolling out CRM, ERP or HR software to employees
- Product teams guiding customers through their own application
Worth knowing
- No prices are published; the pricing page offers a Standard, a Premium and an Enterprise multi-app plan through a demo request.
- The Standard plan is limited to 2 integrations, and some features differ between plans.
- Some Standard and Premium features may be unavailable under a self-hosted deployment.
- The pricing page says the platform covers web, desktop and mobile apps, and lists them as separate platform plans.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Whatfix's current pricing could not be confirmed from its own site.
No price is published; plans are by demo request.
We could not confirm Whatfix’s current prices from its own site, so this guide lists no plans. whatfix.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Digital adoption platform with in-app guidance and analytics. Here is what it does, as its own site describes it, and what it covers: AI features, no-code, surveys, dashboards.
In-app guidance, a no-code editor, analytics, surveys and translation, across web, desktop and mobile.
- In-app guidance
- Step-by-step flows, smart tips, beacons, pop-ups, task lists and a self-help widget that appear inside the application being used.
- No-code content editor
- Content authors build, update, test and publish guidance in a dashboard without code, with a content lifecycle process.
- Guidance analytics
- Dashboards show how users engage with content, where it falls short and how many complete a flow, aggregated across applications.
- In-app surveys
- NPS and usability surveys come built in, and higher plans support custom surveys with unlimited questions.
- Translation and content export
- Manual or automatic translation of content, and export to video, slide decks, PDF and other formats for training material.
Where it runs
- Web
What it works with
Its own pages name no integrations.
Whatfix is made by Whatfix, and has been around since 2014.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
29/100
Other website and product analytics tools it is graded above
Whatfix's GPA of 2.2 is higher than 29 of the 100 other website and product analytics tools we grade, and level with 25.
It stands best on features (B, above 52 of 100) and worst on free plan and trial (D, above 17).
Each grade against the category
Every bar is all 101 website and product analytics tools we grade, cut by the letter each got. Whatfix’s own letter is outlined.
- CValue for moneyAbove 11 of 100
- DFree plan and trialAbove 17 of 100
- BFeaturesAbove 52 of 100
- CEase of useAbove 6 of 100
- BPlatforms and integrationsAbove 32 of 100
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Whatfix you would be making a builder that other people can use without writing code. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 46 of the 100 other website and product analytics tools grade higher.
What you could make
- Surveys: an app builder makes this well.
What you could not
- A builder that other people can use without writing code.
- Connections that pull numbers from dozens of other services.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Whatfix’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
WalkMe, Pendo, Appcues, Userpilot and Gainsight PX
The 5 tools Whatfix is most often weighed against, with where each one differs from it.
- 1.8GPA
WalkMe
Paid
Digital adoption platform with in-app guidance and analytics.
- WalkMe also covers workflow automation and chatbots.
- 2.4GPA
Pendo
Free plan
Product analytics plus in-app guides, surveys and session replay.
- Pendo has a free plan. Whatfix does not, though it has a free trial.
- Whatfix also covers no-code and dashboards.
- Pendo also covers web analytics and session replay.
- 1.6GPA
Appcues
From $9,000/yr
In-product guides, checklists and surveys with usage analytics.
- Whatfix also covers no-code.
- Appcues also covers workflow automation.
- 2.0GPA
Userpilot
Free trial · from $299/mo
In-app onboarding, product analytics and feedback for SaaS teams.
- Whatfix also covers no-code.
- Userpilot also covers session replay.
- 1.8GPA
Gainsight PX
Free trial
Product analytics and in-app engagement from Gainsight.
- Whatfix also covers no-code.
- Gainsight PX also covers workflow automation and reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
9
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Whatfix free?
No, Whatfix is a paid product, but you can try it first. Free trial offered through a request form; terms not stated.
What platforms does Whatfix work on?
Whatfix is available on Web.
Does Whatfix have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Whatfix is listed for Web.
Does Whatfix have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Whatfix is listed for Web.
Is Whatfix open source?
Whatfix is not described as open source on its own site, as read on Nov 13, 2026.
Who makes Whatfix?
Whatfix is made by a company of the same name. It dates from 2014.
What are the alternatives to Whatfix?
The closest alternatives to Whatfix in our directory are WalkMe, Pendo, Appcues, Userpilot and Gainsight PX.
How does Whatfix compare with other website and product analytics tools?
Whatfix's GPA of 2.2 is higher than 29 of the 100 other website and product analytics tools we grade, and level with 25.
Could I make my own version of Whatfix?
To replace Whatfix you would be making a builder that other people can use without writing code.
Where this guide comes from
The prices, plans, platforms and features were read from Whatfix’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Whatfix's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Whatfix. Prices change, so check whatfix.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Whatfix, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/whatfix
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Whatfix: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/whatfix
Know someone choosing between website and product analytics tools?
Send them this guide: toolgpa.com/tools/whatfix/guide
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See our other guides
The best-graded website and product analytics tools after Whatfix, each with an Insider's Guide of its own.
- Website & Product Analytics Insider's GuideEvery one of the 101 website and product analytics tools we grade, compared
- Google Analytics Insider's GuideGoogle's free website and app analytics, with a paid 360 tier3.4 GPA
- Microsoft Clarity Insider's GuideFree session recordings and heatmaps from Microsoft, no traffic cap3.2 GPA
- PostHog Insider's GuideOpen-source product analytics with replays, flags and surveys3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Whatfix’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Whatfix is a trademark of its owner, and this guide is not made, paid for or approved by Whatfix. Prices and plans change: check whatfix.com before you buy.