Userpilot vs Whatfix (2026): which should you pick?
As of Nov 13, 2026, Whatfix grades higher than Userpilot: 2.2 against 2.0 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Userpilot grades higher on the free plan. Whatfix grades higher on value for money and features. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Userpilot
In-app onboarding, product analytics and feedback for SaaS teams
Whatfix
Digital adoption platform with in-app guidance and analytics
Which one is for you
Pick Userpilot if
- Fits if you're a SaaS team that wants onboarding flows and analytics together
- Works for a product manager who can build tours without a developer
Look elsewhere if
- Skip it if you want a free plan, as there's only a 14-day trial
- Pricey if you're small: it starts at $299 a month and Growth at $849
- Tight if your user base grows, since price follows monthly active users
- Watch out: mobile engagement, data warehouse sync and several CRM integrations are Enterprise or add-ons, and the page doesn't say how the monthly price is billed
Pick Whatfix if
- Fits if you roll out business software and want to train people inside it
- Works for teams that buy through a sales call
Look elsewhere if
- Skip it if you want a price first, since none is published
- Tight on Standard, which is limited to 2 integrations
- Watch out: some Standard and Premium features may not exist in self-hosted setups
- Watch out: web, desktop and mobile are separate platform plans
- Not for you if you want a quick trial, as it's a request form with terms unstated
How we grade them
| 2.0GPAUserpilotFair | 2.2GPAWhatfixFair | |
|---|---|---|
| Value for money | D$299 a month for up to 2,000 monthly active users, which is where the dearest tenth of analytics tools starts. Growth is $849 and up. | CNo price is published; plans are by demo request. That's a C by default. |
| Free plan and trial | C14-day trial with no card. No free plan. | DA free trial is offered through a request form, but its length and card terms aren't stated. |
| Features | CIn-app engagement, product analytics, surveys and NPS, replay, an AI agent and email workflows. Mobile engagement and warehouse sync are Enterprise or add-ons. | BIn-app guidance, a no-code editor, analytics, surveys and translation, across web, desktop and mobile. |
| Ease of use | CNo store rating on record. Tours, flows and events all have to be built and tagged. | CNo rating read. Flows to build, and it's sold through sales. |
| Platforms and integrations | BWeb only, with Segment, Google Tag Manager, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel and Heap connections. | BCovers web, desktop and mobile apps, though integrations are limited on Standard. |
| Best for | in-app onboarding and product analytics | in-app guidance for enterprise software |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Userpilot and Whatfix. How we grade
Where they differ
- Userpilot also covers session replay.
- Whatfix also covers no-code.
At a glance
| Userpilot | Whatfix | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $299 per month for up to 2,000 monthly active users (billing basis not shown) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial, no credit card required. | Free trial offered through a request form; terms not stated |
| Web | ||
| Made by | Userpilot | Whatfix |
| Price read from | userpilot.com | Not confirmed |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Userpilot
- The pricing page does not say whether the monthly figures are billed monthly or annually.
- Price scales with monthly active users; Starter and Growth both include 2,000, Growth scales to 100,000 and Enterprise includes 10,000.
- Mobile engagement, data warehouse sync, bulk export and several CRM integrations are Enterprise or add-on features.
- Agent Analytics and MCP Analytics are add-ons on Growth and Enterprise.
Whatfix
- No prices are published; the pricing page offers a Standard, a Premium and an Enterprise multi-app plan through a demo request.
- The Standard plan is limited to 2 integrations, and some features differ between plans.
- Some Standard and Premium features may be unavailable under a self-hosted deployment.
- The pricing page says the platform covers web, desktop and mobile apps, and lists them as separate platform plans.
Key features
Userpilot
- In-app engagement
- Flows, spotlights, banners, embeds, checklists and a resource center shown inside the product, targeted at user segments.
- Product analytics
- Trends, funnels, retention and paths, with event autocapture and custom dashboards on the Growth plan.
- Surveys and NPS
- In-app NPS and surveys, with AI summaries of feedback and sentiment.
- Session replay
- Session replay with frustration indicators, console logs and network performance. 5k replays a month are included on Growth.
- Lia agent and MCP
- An AI agent and an MCP server, with monthly AI credits that can be topped up.
- Email and workflows
- Behavior-triggered email and workflow automation, with 100k free emails a month on Growth.
Whatfix
- In-app guidance
- Step-by-step flows, smart tips, beacons, pop-ups, task lists and a self-help widget that appear inside the application being used.
- No-code content editor
- Content authors build, update, test and publish guidance in a dashboard without code, with a content lifecycle process.
- Guidance analytics
- Dashboards show how users engage with content, where it falls short and how many complete a flow, aggregated across applications.
- In-app surveys
- NPS and usability surveys come built in, and higher plans support custom surveys with unlimited questions.
- Translation and content export
- Manual or automatic translation of content, and export to video, slide decks, PDF and other formats for training material.
Plans
Userpilot
Starter$299
per month for up to 2,000 monthly active users; basis not shown
In-app engagement, user segmentation (up to 10 segments), usage trends, NPS survey, 3 seats and 1 year of data retention. Price rises with MAU.
Growth$849
per month and up, by monthly active users; basis not shown
Adds advanced product analytics, event autocapture, resource center, advanced surveys, 100k emails and 5k session replays a month, 15 seats and 3 years of retention.
EnterpriseCustom
Adds mobile engagement, premium CRM integrations, bulk data export and import, data warehouse sync, advanced user management, security audit and a custom contract.
Whatfix
Pricing could not be confirmed. See whatfix.com.
Common questions
Which is cheaper, Userpilot or Whatfix?
As of Nov 13, 2026, Userpilot starts at $299 per month for up to 2,000 monthly active users (billing basis not shown), and Whatfix has no price we could confirm.
Which has a free plan, Userpilot or Whatfix?
As of Nov 13, 2026, neither Userpilot nor Whatfix has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.