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Gladly alternatives · Help Desks

Open-source alternatives to Gladly

Gladly is not described as open source on its own site. 6 of the 66 other help desk and live chat tools in this directory are open source, according to their own sites.

Gladly's current pricing could not be confirmed from its own site. All of them are free or have a free plan.

6 tools · Listings checked up to Nov 12, 2026 · Where the facts come from

How each one differs from Gladly

  1. Chatwoot

    Open-source support inbox you can self-host or use in the cloud

    • Chatwoot has a free plan. Gladly does not.
    • Only Chatwoot lists iOS and Android apps.
    • Chatwoot is open source and self-hostable, according to its own site.
    • Chatwoot also covers help center.
    Chatwoot pricing and details

  2. Zammad

    Open-source help desk, hosted in Germany or run on your own server

    • Zammad has a free plan. Gladly does not.
    • Zammad is open source and self-hostable, according to its own site.
    • Gladly also covers workflow automation, AI support agent, sMS marketing and whatsApp messaging.
    Zammad pricing and details

  3. FreeScout

    Free open-source help desk and shared mailbox you host yourself

    • FreeScout has a free plan. Gladly does not.
    • Only FreeScout lists iOS and Android apps.
    • FreeScout is open source and self-hostable, according to its own site.
    • FreeScout also covers help center.
    FreeScout pricing and details

  4. osTicket

    Open-source support ticketing, self-hosted or as a cloud edition

    • osTicket has a free plan. Gladly does not.
    • osTicket is open source and self-hostable, according to its own site.
    • Gladly also covers live chat, AI support agent, sMS marketing and whatsApp messaging.
    osTicket pricing and details

  5. UVdesk

    Open-source help desk for online stores with hosted Pro and Enterprise

    • UVdesk has a free plan. Gladly does not.
    • UVdesk is open source and self-hostable, according to its own site.
    • UVdesk also covers forms and help center.
    • Gladly also covers workflow automation, live chat, AI support agent, sMS marketing and whatsApp messaging.
    UVdesk pricing and details

  6. Faveo Helpdesk

    Help desk and service desk, cloud-hosted or self-hosted

    • Faveo Helpdesk has a free plan. Gladly does not.
    • Faveo Helpdesk is open source and self-hostable, according to its own site.
    • Faveo Helpdesk also covers reports and ticketing.
    • Gladly also covers shared inbox, live chat, AI support agent, sMS marketing and whatsApp messaging.
    Faveo Helpdesk pricing and details

Common questions

Is there an open-source alternative to Gladly?

Yes. Chatwoot, Zammad, FreeScout, osTicket, UVdesk and Faveo Helpdesk are open source, according to their own sites.

Is Gladly open source?

Gladly is not described as open source on its own site. The listing was checked on Nov 12, 2026 against the pages it cites.

When was this checked?

Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.

This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to Gladly: the alternatives its listing names first, then the tools that share the most features with it.