Gladly alternatives · Help Desks
Free alternatives to Gladly
Gladly has no free plan. 22 of the 66 other help desk and live chat tools in this directory are free or have a free plan.
Gladly's current pricing could not be confirmed from its own site. 1 of them has no paid plan at all; the rest pair a free plan with paid ones.
22 tools · Listings checked up to Nov 12, 2026 · Where the facts come from
The 12 closest to Gladly
- Free plan · from $28/mo
JivoChat
Live chat and messenger inbox with a free plan and paid add-on modules
What is free: Website live chat, Telegram, Facebook, Instagram and Viber channels, callback, offline forms and the desktop, mobile and browser apps.
- JivoChat has a free plan. Gladly does not.
- Only JivoChat lists macOS, Windows, Linux, iOS and Android apps.
- JivoChat also covers chatbots.
- Gladly also covers workflow automation, help desk and sMS marketing.
- Free plan · from $29/mo
Featurebase
Help desk, chat and feedback boards with a per-resolution AI agent
What is free: 1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app.
- Featurebase has a free plan. Gladly does not.
- Featurebase also covers help center.
- Gladly also covers workflow automation, sMS marketing and whatsApp messaging.
- Free plan · from $20/mo
Enchant
Shared inbox, live chat and knowledge base for support teams
What is free: Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting.
- Enchant has a free plan. Gladly does not.
- Enchant also covers help center and business phone line.
- Gladly also covers workflow automation, AI support agent and sMS marketing.
- Free plan · from $12/mo
Desk365
Help desk built around Microsoft Teams, with a lifetime free plan
What is free: Up to 50 tickets a month, for solo use or personal projects. It starts automatically at the end of the trial and has no end date.
- Desk365 has a free plan. Gladly does not.
- Desk365 also covers help center.
- Gladly also covers live chat, sMS marketing and whatsApp messaging.
- Free plan · from $24.17/mo
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
What is free: 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month.
- Tidio has a free plan. Gladly does not.
- Only Tidio lists macOS, Windows, iOS and Android apps.
- Gladly also covers shared inbox, workflow automation, sMS marketing and whatsApp messaging.
- Free plan · from $7/mo
Zoho Desk
Low-cost ticketing help desk with a free plan for three users
What is free: Free edition: email ticketing for up to 3 users with one support email address. No knowledge base, automation, SLAs or AI features.
- Zoho Desk has a free plan. Gladly does not.
- Only Zoho Desk lists iOS and Android apps.
- Zoho Desk also covers reports and help center.
- Gladly also covers shared inbox, workflow automation, sMS marketing and whatsApp messaging.
- Free plan · from $45/mo
Crisp
Live chat and shared inbox priced per workspace, not per seat
What is free: 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits.
- Crisp has a free plan. Gladly does not.
- Only Crisp lists macOS, Windows, iOS and Android apps.
- Crisp also covers help center.
- Gladly also covers workflow automation, help desk, sMS marketing and whatsApp messaging.
- Free plan · from $19/mo
Chatwoot
Open-source support inbox you can self-host or use in the cloud
What is free: Hacker cloud plan: up to 2 agents and 500 conversations a month, live chat only, 30 days of history. The self-hosted Community Edition is also free.
- Chatwoot has a free plan. Gladly does not.
- Only Chatwoot lists iOS and Android apps.
- Chatwoot is open source and self-hostable, according to its own site.
- Chatwoot also covers help center.
- Free plan · from $29/mo
tawk.to
Free live chat, ticketing and help center, with paid add-ons
What is free: The whole platform is free: live chat, inbox, ticketing, knowledge base, chat pages and CRM, with no seat charges. A "Powered by tawk.to" badge stays unless removed for a fee.
- tawk.to has a free plan. Gladly does not.
- Only tawk.to lists Windows, macOS, iOS and Android apps.
- tawk.to also covers help center.
- Gladly also covers shared inbox, workflow automation, sMS marketing and whatsApp messaging.
- Free plan · from $17/mo
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
What is free: 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history.
- Smartsupp has a free plan. Gladly does not.
- Only Smartsupp lists iOS and Android apps.
- Gladly also covers workflow automation, help desk, sMS marketing and whatsApp messaging.
- Free plan · from $25/mo
Chatra
Live chat with chatbots, email and social inboxes, now part of Brevo
What is free: Free plan for one agent, with the chat widget and basic visitor info, limited to 5 chats a month.
- Chatra has a free plan. Gladly does not.
- Only Chatra lists iOS and Android apps.
- Chatra also covers chatbots.
- Gladly also covers workflow automation, AI support agent, sMS marketing and whatsApp messaging.
- Free plan · from €7/mo
Zammad
Open-source help desk, hosted in Germany or run on your own server
What is free: The open-source software is free to download and run on your own servers; you handle updates, backups and availability.
- Zammad has a free plan. Gladly does not.
- Zammad is open source and self-hostable, according to its own site.
- Gladly also covers workflow automation, AI support agent, sMS marketing and whatsApp messaging.
10 more that are free or have a free plan
All 22 in one tableCommon questions
Is there a free alternative to Gladly?
Yes. JivoChat, Featurebase, Enchant, Desk365, Tidio, Zoho Desk, Crisp, Chatwoot and 14 more are free or have a free plan.
Does Gladly have a free plan?
Gladly has no free plan. Gladly's current pricing could not be confirmed from its own site.
When was this checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.
This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to Gladly: the alternatives its listing names first, then the tools that share the most features with it.