Alternatives · Help Desks
Gladly alternatives
As of Nov 12, 2026, the highest-graded Gladly alternative is Gorgias (2.8 GPA).
Gladly compared with 11 alternatives: Kustomer, Zendesk, Gorgias, Intercom, Freshdesk and 6 more.
Gladly's current pricing could not be confirmed from its own site. None of the alternatives has a free plan. 5 more offer a free trial.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a Gladly sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| GladlyThis tool | Paid | No | Web |
| Kustomer | Paid | No | Web |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Gorgias | Free trial · from $10/mo | Trial only | Web, iOS, Android |
| Intercom | Free trial · from $29/mo | Trial only | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Dixa | From €49/mo | No | Web |
| Five9 | From $119/mo | No | Web |
| Forethought | Paid | No | Web |
| Helpshift | Paid | No | Web |
| Lorikeet | Free trial · from $2,100/mo | Trial only | Web |
| Zowie | Paid | No | Web |
How each one differs from Gladly
Kustomer
CRM-style customer service platform with AI agents, sold via sales
- Kustomer also covers reports and help center.
- Kustomer does not cover live chat, sMS marketing and whatsApp messaging, which Gladly does.
Suits: Mid-size and large B2C teams that want a CRM behind support, such as retail and travel
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Zendesk also lists iOS and Android apps.
- Zendesk also covers reports and help center.
- Zendesk does not cover shared inbox, workflow automation, sMS marketing and whatsApp messaging, which Gladly does.
Suits: Support teams handling email, chat and phone in one queue
Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
- Gorgias starts at $10 per month for 50 tickets, billed monthly.
- Gorgias also lists iOS and Android apps.
- Gorgias also covers reports and help center.
- Gorgias does not cover shared inbox, workflow automation, sMS marketing and whatsApp messaging, which Gladly does.
Suits: Shopify and other online stores handling order questions
Intercom
Helpdesk with live chat and the Fin AI agent priced per outcome
- Intercom starts at $29 per seat / month, billed annually ($39 billed monthly).
- Intercom also lists iOS and Android apps.
- Intercom also covers reports and help center.
- Intercom does not cover workflow automation, sMS marketing and whatsApp messaging, which Gladly does.
Suits: Software and app companies that support customers through in-app chat
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually.
- Freshdesk also lists iOS and Android apps.
- Freshdesk also covers reports and help center.
- Freshdesk does not cover workflow automation, live chat, sMS marketing and whatsApp messaging, which Gladly does.
Suits: Support teams that work mainly from email
Dixa
Customer service platform with phone, chat, email and an AI agent
- Dixa starts at €49 per agent / month, billed annually.
- Dixa also covers business phone line.
- Dixa does not cover shared inbox and sMS marketing, which Gladly does.
Suits: Mid-market ecommerce brands handling phone, chat and email together
Five9
Cloud contact center for voice and digital channels, sold in bundles
- Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Five9 also covers reports and business phone line.
- Five9 does not cover shared inbox, help desk, sMS marketing and whatsApp messaging, which Gladly does.
Suits: Contact centers with 50 or more concurrent seats
Forethought
Enterprise AI agents for support, sold by quote and joining Zendesk
- Forethought also covers reports and chatbots.
- Forethought does not cover shared inbox, workflow automation, live chat, sMS marketing and whatsApp messaging, which Gladly does.
Suits: Large support teams adding AI on top of an existing help desk
Helpshift
Player support platform for mobile and console game studios
- Helpshift also covers community.
- Helpshift does not cover shared inbox, workflow automation, live chat, sMS marketing and whatsApp messaging, which Gladly does.
Suits: Mobile and console game studios with large player bases
Lorikeet
AI agent that resolves complex support tickets end to end
- Lorikeet starts at $2,100 per month, paid annually, plus per-resolution rates.
- Lorikeet also covers AI agents.
- Lorikeet does not cover shared inbox, help desk, live chat, sMS marketing and whatsApp messaging, which Gladly does.
Suits: Fintech, healthtech and insurance support teams with multi-step cases
Zowie
Enterprise AI agents for customer service across voice, chat and email
- Zowie also covers reports and chatbots.
- Zowie does not cover shared inbox, help desk, live chat, sMS marketing and whatsApp messaging, which Gladly does.
Suits: Large regulated operations such as banks, insurers and telecoms
Limits worth knowing in Gladly
- No prices are published; the site routes every visit to a demo request, and a /pricing address redirects to the home page.
- The pages are written for retail and ecommerce brands and mention Shopify integration, so other industries get less detail.
- The pages list no standalone desktop or phone apps for agents; iOS and Android are SDKs for adding chat to your own app.
- The vendor states its figures, such as resolution rates, from customer examples and does not publish a method.
Common questions
What are the alternatives to Gladly?
The alternatives to Gladly in this directory are Kustomer, Zendesk, Gorgias, Intercom, Freshdesk, Dixa, Five9, Forethought, Helpshift, Lorikeet and Zowie. Each one has a side-by-side comparison with Gladly.
Is there a free alternative to Gladly?
None of the alternatives listed here has a free plan. Zendesk, Gorgias, Intercom, Freshdesk and Lorikeet offer a free trial.
Which Gladly alternatives work on Android?
The Gladly listing does not include an Android app. Zendesk, Gorgias, Intercom and Freshdesk list one.
Which Gladly alternatives work on iOS?
The Gladly listing does not include an iOS app. Zendesk, Gorgias, Intercom and Freshdesk list one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.