Decagon vs Wonderchat (2026): which should you pick?
As of Nov 13, 2026, Wonderchat grades higher than Decagon: 2.2 against 1.6 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Wonderchat grades higher on the free plan and platforms. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Decagon
AI concierge agents for customer support across voice, chat and email
Wonderchat
AI customer service agent with a built-in helpdesk
Which one is for you
Pick Decagon if
- Fits if you run a support team and want agents on voice, chat and email
- Works for a company that buys through a demo
Look elsewhere if
- Skip it if you want a price: none is published and there is no pricing page
- Not for you if you want to try it free, as no self-serve plan or trial is shown
- Tight if you want integrations named: the site gives no list
Pick Wonderchat if
- Fits if you want a chatbot on your site trained on your own help pages
- Works for small support teams that can live inside 50 replies a month
Look elsewhere if
- Tight if you are busy: Free stops at 50 AI replies, about 20 resolutions, and 2 seats
- Pricey if you need Zendesk or Freshdesk sync, voice or the API, which start at $125 a month
- Watch out: the AI Sales Agent tab shows credits instead of replies, and an Enterprise tier from $1,499
- Watch out: the pricing page does not say which plans include voice and WhatsApp
How we grade them
| 1.6GPADecagonWeak | 2.2GPAWonderchatFair | |
|---|---|---|
| Value for money | CNo prices are published and the site has no pricing page, so it sits in the middle by default. | C$32.50 a month billed yearly ($39 monthly) is between the category's $24 middle and $50 dearer quarter. The useful sync and API pieces start on Basic at $125. |
| Free plan and trial | FNo self-serve plan or free trial is shown. | CFree forever, with 50 AI replies a month, 1 agent and 2 seats. That is about 20 resolutions, which a busy site will pass quickly. |
| Features | CAgent procedures, voice, chat and email, testing, experiments and insights. | CBot trained on your content, helpdesk and shared inbox, channels and an AI sales agent. Zendesk and Freshdesk sync, voice and API/MCP access are on Basic and above. |
| Ease of use | CNo store rating on record. Procedures are written and tested by you, with onboarding through sales. | CNo store rating on record. You point it at your pages, train it and connect channels. |
| Platforms and integrations | CWeb only, and the site gives no list of integrations by name. | BWeb, with Zendesk, Freshdesk, Slack, Teams, Shopify, HubSpot and WhatsApp listed, plus API and MCP on Basic and up. No desktop app. |
| Best for | AI customer support agents | support chatbot trained on your content |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Decagon and Wonderchat. How we grade
Where they differ
- Decagon also covers a/B testing.
- Wonderchat also covers help desk and live chat.
At a glance
| Decagon | Wonderchat | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | $32.50 per month, billed yearly ($39 billed monthly) |
| Free plan | None | Free forever: 50 AI replies a month, 1 AI agent, 2 team seats and 100 webpages per agent. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Decagon | Wonderchat |
| Price read from | Not confirmed | wonderchat.io |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Decagon
- No prices are published and the site has no pricing page; the call to action is Get a demo.
- No self-serve plan or free trial is shown.
- The site gives no list of integrations by name.
Wonderchat
- The Free plan is capped at 50 AI replies a month and 2 team seats, and the vendor notes it is around 20 resolutions.
- Zendesk and Freshdesk sync, voice chat and API and MCP access start on the Basic plan.
- The AI Sales Agent tab shows the same $125 and $417 prices with message credits instead of AI replies, and an Enterprise tier starting at $1,499.
- Voice and WhatsApp channels are listed, but the pricing page does not say which plans include each.
Key features
Decagon
- Agent Operating Procedures
- AOPs describe an agent's workflows in natural language instead of a configuration language, so behavior can be changed quickly.
- Voice, chat and email
- Agents work across voice, chat and email, and the site says they keep memory across channels.
- Testing and experiments
- Simulations run at scale before launch, and live A/B experiments compare versions of an agent.
- Watchtower and insights
- Watchtower is an always-on quality check, and reporting covers the voice of the customer.
- Duet
- An AI partner for building and improving agents.
Wonderchat
- Agent trained on your content
- Learns from published web pages and documents, answers from them and flags questions it could not answer for review.
- Helpdesk and shared inbox
- Tickets arrive with the full chat, an AI-drafted reply and queued actions for approval. A teammate can also take over a live chat.
- Many channels
- Website chat, WhatsApp, Slack, Microsoft Teams, Messenger, Telegram, Discord, email, SMS and voice, from one agent.
- Zendesk and Freshdesk sync
- Connects to an existing helpdesk instead of replacing it; ticket sync is listed from the Basic plan.
- AI sales agent
- Qualifies website visitors, books meetings in the chat, follows up by email and syncs leads to a CRM. It has its own plan set.
Plans
Decagon
Pricing could not be confirmed. See decagon.ai.
Wonderchat
Free$0
50 AI replies a month, 1 agent, 2 seats, shared inbox and live chat handover.
Starter$32.50
per month, billed yearly ($39 billed monthly)
500 AI replies a month, 1 agent, unlimited seats, 200 webpages and 500K characters per agent.
Basic$125
per month, billed yearly ($149 billed monthly)
3,000 AI replies a month, 2 agents, Zendesk and Freshdesk ticket sync, voice chat, API and MCP access.
Scale$417
per month, billed yearly ($499 billed monthly)
10,000 AI replies a month, 4 agents, advanced analytics, advanced leads routing and priority support.
EnterpriseCustom
Annual credit commit, SAML SSO, audit log, PII redaction, SOC 2 report and badge removal.
Ways to pay less
Decagon
No public discounts listed.
Wonderchat
- Annual discount
Yearly billing, 2 months free
The pricing page says yearly billing saves 17% and gives two months free, for example Starter at $32.50 a month against $39.
Common questions
Which is cheaper, Decagon or Wonderchat?
As of Nov 13, 2026, Decagon has no price we could confirm, and Wonderchat starts at $32.50 per month, billed yearly ($39 billed monthly).
Which has a free plan, Decagon or Wonderchat?
As of Nov 13, 2026, only Wonderchat has a free plan. Decagon does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.