Intercom Fin vs Wonderchat (2026): which should you pick?
As of Nov 13, 2026, Intercom Fin and Wonderchat share a 2.2 GPA, and only Wonderchat has a free plan.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Intercom Fin
AI customer service agent billed per resolved conversation
Wonderchat
AI customer service agent with a built-in helpdesk
Which one is for you
Pick Intercom Fin if
- Fits if you already run Intercom or another helpdesk and want AI in front of it
- Makes sense if you would rather pay per resolved ticket than per seat
Look elsewhere if
- Pricey if volume is high, as every outcome is $0.99 and there is a monthly minimum
- Tight if you want voice, which is custom pricing for select customers
- Watch out: Advanced is $85 and Expert $132 a seat, shown without a stated billing period
- Watch out: qualifications cost $9.99 each and Copilot is a $29 per agent add-on
Pick Wonderchat if
- Fits if you want a chatbot on your site trained on your own help pages
- Works for small support teams that can live inside 50 replies a month
Look elsewhere if
- Tight if you are busy: Free stops at 50 AI replies, about 20 resolutions, and 2 seats
- Pricey if you need Zendesk or Freshdesk sync, voice or the API, which start at $125 a month
- Watch out: the AI Sales Agent tab shows credits instead of replies, and an Enterprise tier from $1,499
- Watch out: the pricing page does not say which plans include voice and WhatsApp
How we grade them
| 2.2GPAIntercom FinFair | 2.2GPAWonderchatFair | |
|---|---|---|
| Value for money | CEssential is $19 a seat a month billed yearly, near the cheaper end of this category, but Fin adds $0.99 per outcome on top. The page's own example is about $150 a month for 152 outcomes. | C$32.50 a month billed yearly ($39 monthly) is between the category's $24 middle and $50 dearer quarter. The useful sync and API pieces start on Basic at $125. |
| Free plan and trial | CA 14-day trial with no card. There is no free plan. | CFree forever, with 50 AI replies a month, 1 agent and 2 seats. That is about 20 resolutions, which a busy site will pass quickly. |
| Features | CHandles many channels and also works on other helpdesks. The listing names gaps: voice is custom pricing, and the Copilot add-on for other helpdesks is only for Salesforce. | CBot trained on your content, helpdesk and shared inbox, channels and an AI sales agent. Zendesk and Freshdesk sync, voice and API/MCP access are on Basic and above. |
| Ease of use | CNo store rating on record, and you connect a helpdesk and teach it procedures and data connectors first. | CNo store rating on record. You point it at your pages, train it and connect channels. |
| Platforms and integrations | BWeb, with listed helpdesk connections to Salesforce, HubSpot, Freshworks, Zendesk-style tools and Gorgias. | BWeb, with Zendesk, Freshdesk, Slack, Teams, Shopify, HubSpot and WhatsApp listed, plus API and MCP on Basic and up. No desktop app. |
| Best for | support teams that pay only when the AI resolves a ticket | support chatbot trained on your content |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Intercom Fin and Wonderchat. How we grade
Price against what you get
Intercom Fin starts at $19 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Wonderchat starts at $32.50 a month and scores 2.3.
They score the same, and Intercom Fin starts $13.50 a month lower. Of the other AI agents on the chart, 9 score higher than Intercom Fin for less, and 27 score higher than Wonderchat for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
At a glance
| Intercom Fin | Wonderchat | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $19 per seat / month, billed annually, plus $0.99 per Fin outcome | $32.50 per month, billed yearly ($39 billed monthly) |
| Free plan | None | Free forever: 50 AI replies a month, 1 AI agent, 2 team seats and 100 webpages per agent. |
| Free trial | 14-day free trial, no credit card required | None listed |
| Web | ||
| Made by | Intercom | Wonderchat |
| Price read from | intercom.com | wonderchat.io |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Intercom Fin
- Fin costs $0.99 per outcome, and qualifications cost $9.99 each. A monthly minimum applies, for example 50 outcomes.
- Voice for Fin is on custom pricing and offered to select customers through sales.
- Copilot for other helpdesks is currently available for Salesforce.
- Advanced and Expert prices are shown on the page without a stated billing period.
Wonderchat
- The Free plan is capped at 50 AI replies a month and 2 team seats, and the vendor notes it is around 20 resolutions.
- Zendesk and Freshdesk sync, voice chat and API and MCP access start on the Basic plan.
- The AI Sales Agent tab shows the same $125 and $417 prices with message credits instead of AI replies, and an Enterprise tier starting at $1,499.
- Voice and WhatsApp channels are listed, but the pricing page does not say which plans include each.
Key features
Intercom Fin
- Outcome-based pricing
- A resolution, a handoff from a configured Procedure, a disqualification or a self-serve routing costs $0.99 each. Fin charges one outcome per conversation.
- Works on other helpdesks
- Fin can run on Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr and Gorgias, with no seats required.
- Procedures and data connectors
- Procedures let a team set multi-step workflows, and Fin can update external systems through connected data sources.
- Testing and analysis
- Simulations, regression tests and previews check Fin before deployment, and CX Score and AI Topics analyze it afterward.
- Many channels
- Fin is deployed on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook Messenger, or through an API.
- Early Stage Program
- Startups can apply for a year of Fin free and a large discount on Intercom.
Wonderchat
- Agent trained on your content
- Learns from published web pages and documents, answers from them and flags questions it could not answer for review.
- Helpdesk and shared inbox
- Tickets arrive with the full chat, an AI-drafted reply and queued actions for approval. A teammate can also take over a live chat.
- Many channels
- Website chat, WhatsApp, Slack, Microsoft Teams, Messenger, Telegram, Discord, email, SMS and voice, from one agent.
- Zendesk and Freshdesk sync
- Connects to an existing helpdesk instead of replacing it; ticket sync is listed from the Basic plan.
- AI sales agent
- Qualifies website visitors, books meetings in the chat, follows up by email and syncs leads to a CRM. It has its own plan set.
Plans
Intercom Fin
Essential$19
per seat / month, billed annually ($29 billed monthly)
Intercom helpdesk with shared inbox, ticketing, Messenger and Fin. Fin outcomes are billed on top.
Advanced$85
per seat / month, as shown with annual billing selected
Adds multiple inboxes, a workflows builder and round-robin assignment. Includes 20 free Lite seats.
Expert$132
per seat / month, as shown with annual billing selected
Adds SSO, HIPAA support, SLAs and multibrand support. Includes 50 free Lite seats.
Pro add-on$100
per month, add-on
Analysis of 500 conversations a month and 6,000 credits, with Operator, CX Score and AI Topics.
Copilot add-on$29
per agent / month, billed annually ($35 billed monthly)
An assistant inside the inbox for human agents.
Wonderchat
Free$0
50 AI replies a month, 1 agent, 2 seats, shared inbox and live chat handover.
Starter$32.50
per month, billed yearly ($39 billed monthly)
500 AI replies a month, 1 agent, unlimited seats, 200 webpages and 500K characters per agent.
Basic$125
per month, billed yearly ($149 billed monthly)
3,000 AI replies a month, 2 agents, Zendesk and Freshdesk ticket sync, voice chat, API and MCP access.
Scale$417
per month, billed yearly ($499 billed monthly)
10,000 AI replies a month, 4 agents, advanced analytics, advanced leads routing and priority support.
EnterpriseCustom
Annual credit commit, SAML SSO, audit log, PII redaction, SOC 2 report and badge removal.
Ways to pay less
Intercom Fin
- Startups
Early Stage Program: free year of Fin
Startups can get a year of Fin free and 93% off Intercom through the Early Stage Program.
- Annual discount
Annual billing lowers the Essential price
Essential is $19 per seat a month billed annually, against $29 billed monthly.
Wonderchat
- Annual discount
Yearly billing, 2 months free
The pricing page says yearly billing saves 17% and gives two months free, for example Starter at $32.50 a month against $39.
Common questions
Which is cheaper, Intercom Fin or Wonderchat?
As of Nov 13, 2026, Intercom Fin starts at $19 per seat / month, billed annually, plus $0.99 per Fin outcome, and Wonderchat starts at $32.50 per month, billed yearly ($39 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Intercom Fin or Wonderchat?
As of Nov 13, 2026, only Wonderchat has a free plan. Intercom Fin does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.