Wonderchat vs Yellow.ai (2026): which should you pick?
As of Nov 13, 2026, Wonderchat and Yellow.ai share a 2.2 GPA, both have a free plan and their prices can't be set side by side, so the choice depends on which features you need.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Wonderchat
AI customer service agent with a built-in helpdesk
Which one is for you
Pick Wonderchat if
- Fits if you want a chatbot on your site trained on your own help pages
- Works for small support teams that can live inside 50 replies a month
Look elsewhere if
- Tight if you are busy: Free stops at 50 AI replies, about 20 resolutions, and 2 seats
- Pricey if you need Zendesk or Freshdesk sync, voice or the API, which start at $125 a month
- Watch out: the AI Sales Agent tab shows credits instead of replies, and an Enterprise tier from $1,499
- Watch out: the pricing page does not say which plans include voice and WhatsApp
Pick Yellow.ai if
- Fits if you want to try one service agent free
- Makes sense if you want to pay per resolution rather than per seat
Look elsewhere if
- Tight if you grow, as Free is 1 agent and 500 sessions a month
- Pricey if volume is high, since extra resolutions are $0.99 each
- Watch out: the Free plan lists many features as limited
- Not for you if you want Enterprise prices, because they are not published
How we grade them
| 2.2GPAWonderchatFair | 2.2GPAYellow.aiFair | |
|---|---|---|
| Value for money | C$32.50 a month billed yearly ($39 monthly) is between the category's $24 middle and $50 dearer quarter. The useful sync and API pieces start on Basic at $125. | CFree, then $0.99 per resolution after 500 sessions, with Enterprise custom. There is no published paid plan to compare. |
| Free plan and trial | CFree forever, with 50 AI replies a month, 1 agent and 2 seats. That is about 20 resolutions, which a busy site will pass quickly. | CFree is 1 AI agent and 500 sessions a month with limited channels, integrations and analytics. You will hit the caps. |
| Features | CBot trained on your content, helpdesk and shared inbox, channels and an AI sales agent. Zendesk and Freshdesk sync, voice and API/MCP access are on Basic and above. | CBuilder, voice and email, copilot, testing and analytics. The Free plan lists many features as limited, with 1,000 user records and one active campaign. |
| Ease of use | CNo store rating on record. You point it at your pages, train it and connect channels. | CNo store rating on record, and you build and connect an agent before it answers. |
| Platforms and integrations | BWeb, with Zendesk, Freshdesk, Slack, Teams, Shopify, HubSpot and WhatsApp listed, plus API and MCP on Basic and up. No desktop app. | BWeb, with Zendesk, Freshdesk, HubSpot and Genesys listed, and 35+ channels and 150+ integrations on Enterprise. |
| Best for | support chatbot trained on your content | trying one service agent before an enterprise deal |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Wonderchat and Yellow.ai. How we grade
Where they differ
- Wonderchat also covers help desk and live chat.
- Yellow.ai also covers workflow automation.
At a glance
| Wonderchat | Yellow.ai | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $32.50 per month, billed yearly ($39 billed monthly) | Not published |
| Free plan | Free forever: 50 AI replies a month, 1 AI agent, 2 team seats and 100 webpages per agent. | 1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Wonderchat | Yellow.ai |
| Price read from | wonderchat.io | yellow.ai |
| Checked | Nov 13, 2026 | Nov 12, 2026 |
Worth knowing
Wonderchat
- The Free plan is capped at 50 AI replies a month and 2 team seats, and the vendor notes it is around 20 resolutions.
- Zendesk and Freshdesk sync, voice chat and API and MCP access start on the Basic plan.
- The AI Sales Agent tab shows the same $125 and $417 prices with message credits instead of AI replies, and an Enterprise tier starting at $1,499.
- Voice and WhatsApp channels are listed, but the pricing page does not say which plans include each.
Yellow.ai
- The Free plan lists many features as limited, and extra resolutions cost $0.99 each.
- Enterprise pricing is not published.
- The Free plan table lists 1,000 user records and one active campaign with 10 templates.
Key features
Wonderchat
- Agent trained on your content
- Learns from published web pages and documents, answers from them and flags questions it could not answer for review.
- Helpdesk and shared inbox
- Tickets arrive with the full chat, an AI-drafted reply and queued actions for approval. A teammate can also take over a live chat.
- Many channels
- Website chat, WhatsApp, Slack, Microsoft Teams, Messenger, Telegram, Discord, email, SMS and voice, from one agent.
- Zendesk and Freshdesk sync
- Connects to an existing helpdesk instead of replacing it; ticket sync is listed from the Basic plan.
- AI sales agent
- Qualifies website visitors, books meetings in the chat, follows up by email and syncs leads to a CRM. It has its own plan set.
Yellow.ai
- AI Agent Builder
- Builds agents for any channel, with a conversational knowledge base using retrieval over company content.
- Voice and email
- Nexus VOX is its voice product, offering call agents in more than 500 languages, and email agents are a separate feature.
- AI Copilot and testing
- Previews, debugs and optimizes agent performance, with automated testing before release.
- Analytics
- LLM analytics, sentiment and topic tracking, and custom dashboards.
- Employee experience
- Nexus EDGE is a desktop agent for employee experience, with human approval on every action.
Plans
Wonderchat
Free$0
50 AI replies a month, 1 agent, 2 seats, shared inbox and live chat handover.
Starter$32.50
per month, billed yearly ($39 billed monthly)
500 AI replies a month, 1 agent, unlimited seats, 200 webpages and 500K characters per agent.
Basic$125
per month, billed yearly ($149 billed monthly)
3,000 AI replies a month, 2 agents, Zendesk and Freshdesk ticket sync, voice chat, API and MCP access.
Scale$417
per month, billed yearly ($499 billed monthly)
10,000 AI replies a month, 4 agents, advanced analytics, advanced leads routing and priority support.
EnterpriseCustom
Annual credit commit, SAML SSO, audit log, PII redaction, SOC 2 report and badge removal.
Yellow.ai
Free$0
1 AI agent and 500 sessions a month, then $0.99 per resolution. Limited channels, integrations and analytics.
EnterpriseCustom
Unlimited agents and sessions, all 35+ channels, 150+ integrations, SOC 2, GDPR and ISO compliance.
Ways to pay less
Wonderchat
- Annual discount
Yearly billing, 2 months free
The pricing page says yearly billing saves 17% and gives two months free, for example Starter at $32.50 a month against $39.
Yellow.ai
No public discounts listed.
Common questions
Which is cheaper, Wonderchat or Yellow.ai?
As of Nov 13, 2026, Wonderchat starts at $32.50 per month, billed yearly ($39 billed monthly), and Yellow.ai publishes no starting price.
Which has a free plan, Wonderchat or Yellow.ai?
As of Nov 13, 2026, both Wonderchat and Yellow.ai have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.