Dialpad vs Textline
We give Dialpad a 2.8 GPA and Textline a 2.2, out of 4.0. Dialpad grades higher on features, ease of use and platforms. They get the same grade on value for money and the free plan.
Price, platforms and features side by side. The table says where each price was read and when.
Dialpad
AI business phone with live call transcripts and call summaries
How we grade them
| 2.8GPADialpadGood | 2.2GPATextlineFair | |
|---|---|---|
| Value for money | C$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25. | CNo published base price: sales quotes it. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. The add-ons hint it isn't cheap: extra agents are $50 a month on Essentials and $70 on Pro. |
| Free plan and trial | CA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card. | CA 14-day free trial with no credit card needed to sign up. No free plan. |
| Features | BUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons. | CA shared texting inbox, text-enabled landlines, automations, announcements, surveys, webchat and Facebook and Instagram messages. It does texting fully, but that's a smaller job than this category's: no voice calling, and calls only forward elsewhere. |
| Ease of use | B4.6 from about 4,600 App Store ratings. Good, and a notch below the very best-rated phone apps here. | CNo App Store rating on record. There's a landline to text-enable or a number to set up, plus registration for local numbers. |
| Platforms and integrations | AWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack. | BWeb, iPhone, Android and a Chrome extension, with Salesforce, HubSpot, Zendesk, Freshdesk, Slack, Pipedrive, Zapier and Aircall, plus an API. No desktop app. |
| Best for | calls that transcribe and summarize themselves | teams answering customers by text |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dialpad and Textline. How we grade
Where they differ
- Only Dialpad lists macOS and Windows apps.
- Dialpad also covers transcription, team chat, video calls and business phone line.
- Textline also covers shared inbox, surveys and live chat.
At a glance
| Dialpad | Textline | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $15 per user / month, billed annually ($27 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial of Dialpad Connect | 14-day free trial, no credit card required to sign up |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Dialpad, Inc. | Textline, Inc. |
| Price read from | dialpad.com | Not confirmed |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Dialpad
- Teams that want every call transcribed and summarized automatically
- Small businesses starting on a low per-user price
- Companies that may later add a contact center or sales dialer
Textline
- Support and operations teams that answer customers by text
- Businesses that want to text from their existing landline number
- Healthcare teams that need HIPAA-compatible texting
Worth knowing
Dialpad
- CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
- Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
- The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
- Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.
Textline
- Textline publishes no base plan prices; sales quotes them. Extra agents are $50 a month on Essentials and $70 on Pro, and extra numbers $15 a month.
- There is no voice calling: Textline numbers can only forward calls elsewhere.
- Essentials includes 600 message credits a month and Pro 2,000; more cost $0.03 each in advance or $0.04 as automatic backup credits, and an MMS uses 3.
- A 10-digit local number adds a $15 monthly campaign registration fee; toll-free numbers have no monthly registration fee.
Key features
Dialpad
- Business calling
- Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
- Live transcripts and AI Recaps
- Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
- Texting and team messaging
- Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
- Call routing
- Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
- Dialpad Meetings
- Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
- Apps on every device
- Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.
Textline
- Shared texting inbox
- Agents share one inbox for SMS and MMS, with departments for separate numbers, claiming, dispositions, whispers and tags.
- Text-enabled landlines
- Most existing landline numbers can be text-enabled without losing calls; a ported cell number loses voice and native texting.
- Automations and announcements
- Automatic replies, scheduled messages and one-to-many announcements on every plan; routes and timer automations come with Pro.
- Webchat and social messages
- A website chat widget that can move a conversation to SMS, plus Facebook and Instagram messages in the same inbox.
- Surveys
- NPS and CSAT surveys by text on Essentials, and custom surveys on Pro and Enterprise.
- Security and HIPAA
- MFA, consent webforms and sensitive data redaction, with HIPAA-compatible plans offered at a separate base fee.
Plans
Dialpad
Standard$15
per user / month, billed annually ($27 billed monthly)
Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.
Pro$25
per user / month, billed annually ($35 billed monthly)
Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.
EnterpriseCustom
Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.
Textline
Pricing could not be confirmed. See textline.com.
Ways to pay less
Dialpad
- Annual discount
Lower price with annual billing
Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.
- Nonprofit
30% off for nonprofits
Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.
- Startups
Dialpad for Startups
Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.
Textline
No public discounts listed.
