JustCall vs Textline
We give JustCall a 2.4 GPA and Textline a 2.2, out of 4.0. JustCall grades higher on features and platforms. Textline grades higher on value for money. They get the same grade on the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
JustCall
Cloud phone and SMS system for sales and support teams
How we grade them
| 2.4GPAJustCallFair | 2.2GPATextlineFair | |
|---|---|---|
| Value for money | D$29 a head for five on Team, billed yearly ($39 monthly), right at this category's dearest tenth ($29 and up). There's a 2-license minimum, so one person still pays $58 a month. The power dialer needs Pro at $49. | CNo published base price: sales quotes it. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. The add-ons hint it isn't cheap: extra agents are $50 a month on Essentials and $70 on Pro. |
| Free plan and trial | CA 14-day free trial with no credit card needed. No free plan. | CA 14-day free trial with no credit card needed to sign up. No free plan. |
| Features | BNumbers in 70+ countries, calls, SMS, MMS and WhatsApp in a team inbox, phone menus, unlimited AI transcription, and power and predictive dialers higher up. It covers the whole job, and then some for sales teams. | CA shared texting inbox, text-enabled landlines, automations, announcements, surveys, webchat and Facebook and Instagram messages. It does texting fully, but that's a smaller job than this category's: no voice calling, and calls only forward elsewhere. |
| Ease of use | C4.37 from about 1,100 App Store ratings, behind the better-rated phone apps here. There's routing and CRM setup to do before a team is running. | CNo App Store rating on record. There's a landline to text-enable or a number to set up, plus registration for local numbers. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone and Android, with HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, Intercom, Slack and Zapier, plus a public API. | BWeb, iPhone, Android and a Chrome extension, with Salesforce, HubSpot, Zendesk, Freshdesk, Slack, Pipedrive, Zapier and Aircall, plus an API. No desktop app. |
| Best for | sales teams calling and texting in many countries | teams answering customers by text |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: JustCall and Textline. How we grade
Where they differ
- Only JustCall lists macOS and Windows apps.
- Only Textline lists a browser extension.
- JustCall also covers transcription and business phone line.
- Textline also covers shared inbox, surveys and live chat.
At a glance
| JustCall | Textline | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $29 per user / month, billed annually ($39 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial, no credit card required | 14-day free trial, no credit card required to sign up |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | JustCall | Textline, Inc. |
| Price read from | justcall.io | Not confirmed |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
JustCall
- Sales teams making many outbound calls from a CRM
- Support teams that take calls and texts in one shared inbox
- Teams with numbers in several countries
Textline
- Support and operations teams that answer customers by text
- Businesses that want to text from their existing landline number
- Healthcare teams that need HIPAA-compatible texting
Worth knowing
JustCall
- Every self-serve plan needs at least 2 licenses, and Business needs at least 10.
- Included calling covers the region picked at signup and excludes toll-free, international and forwarded calls; texts sent by workflows or bulk campaigns are not included.
- AI Review Assist costs $9 per user on Team and Pro; it is included in Pro Plus.
- The AI Voice Agent is billed by the minute: the first 100 minutes are free, with volume rates down to $0.15 a minute.
Textline
- Textline publishes no base plan prices; sales quotes them. Extra agents are $50 a month on Essentials and $70 on Pro, and extra numbers $15 a month.
- There is no voice calling: Textline numbers can only forward calls elsewhere.
- Essentials includes 600 message credits a month and Pro 2,000; more cost $0.03 each in advance or $0.04 as automatic backup credits, and an MMS uses 3.
- A 10-digit local number adds a $15 monthly campaign registration fee; toll-free numbers have no monthly registration fee.
Key features
JustCall
- Numbers in 70+ countries
- Local, mobile and toll-free numbers in more than 70 countries. Every account includes two standard numbers, and existing numbers can be ported in.
- Shared SMS, MMS and WhatsApp inbox
- A team inbox for texts and WhatsApp, with SMS workflows and bots. Bulk SMS campaigns start on the Pro plan.
- IVR and call routing
- Call menus on every plan; Pro adds intelligent routing, queue callback and advanced roles, and Business adds unlimited calling and SMS.
- Sales dialers
- A power dialer from Pro, and in SalesPro a dynamic dialer and a predictive dialer that rings up to 10 lines at once.
- AI transcription and coaching
- Unlimited AI transcription minutes on every plan under fair use. Pro Plus adds AI call scoring, real-time agent assist and sentiment analysis.
- AI Voice Agent
- An add-on that answers calls around the clock in 14 languages, books meetings, sends texts and hands callers to a person.
Textline
- Shared texting inbox
- Agents share one inbox for SMS and MMS, with departments for separate numbers, claiming, dispositions, whispers and tags.
- Text-enabled landlines
- Most existing landline numbers can be text-enabled without losing calls; a ported cell number loses voice and native texting.
- Automations and announcements
- Automatic replies, scheduled messages and one-to-many announcements on every plan; routes and timer automations come with Pro.
- Webchat and social messages
- A website chat widget that can move a conversation to SMS, plus Facebook and Instagram messages in the same inbox.
- Surveys
- NPS and CSAT surveys by text on Essentials, and custom surveys on Pro and Enterprise.
- Security and HIPAA
- MFA, consent webforms and sensitive data redaction, with HIPAA-compatible plans offered at a separate base fee.
Plans
JustCall
Team$29
per user / month, billed annually ($39 billed monthly)
Minimum 2 licenses. Unlimited US and Canada calling and AI transcription (fair use), 500 SMS segments per license, IVR and 100+ integrations.
Pro$49
per user / month, billed annually ($69 billed monthly)
Minimum 2 licenses. Adds 1,000 SMS segments per license, a power dialer, bulk SMS, queue callback, smart routing and Salesforce CTI.
Pro Plus$89
per user / month, billed annually ($109 billed monthly)
Minimum 2 licenses. Adds AI Review Assist, an AI notetaker, SMS copilot, real-time agent assist, AI call scoring and sentiment analysis.
BusinessCustom
Minimum 10 licenses. Unlimited calling and SMS, single sign-on, an enterprise SLA, HIPAA compliance and a dedicated support line.
SalesProCustom
Minimum 2 licenses. A sales dialer suite with a predictive dialer of up to 10 lines, unlimited outbound calling and AI coaching.
Textline
Pricing could not be confirmed. See textline.com.
Ways to pay less
JustCall
- Annual discount
Save up to 29% with annual billing
JustCall's pricing page offers up to 29% off for paying annually: Team is $29 a month billed annually against $39 billed monthly.
Textline
No public discounts listed.
