Textline
Business texting platform with a shared team inbox
Textline report card
Fair · out of 4.0 · graded Oct 17, 2026
Best for teams answering customers by text
Textline isn't a phone system: it's a shared inbox for business texting, and it can text-enable the landline you already have. It pulls in webchat, Facebook and Instagram messages too. There's no calling and no published price, so you'll need a phone system beside it and a sales quote.
Who Textline is for
- Great if your customers would rather text you than call
- Handy when you want your existing landline number to take texts
- Good for healthcare teams that need HIPAA-compatible texting
Who Textline is not for
- Skip it if you need to make or take calls, as Textline has no voice calling
- Pricey if your team grows, at $50 a month for each extra agent on Essentials
- Not for you if you want a price before a sales call, since none is published
Why Textline gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyNo published base price: sales quotes it. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. The add-ons hint it isn't cheap: extra agents are $50 a month on Essentials and $70 on Pro.
- CFree plan and trialA 14-day free trial with no credit card needed to sign up. No free plan.
- CFeaturesA shared texting inbox, text-enabled landlines, automations, announcements, surveys, webchat and Facebook and Instagram messages. It does texting fully, but that's a smaller job than this category's: no voice calling, and calls only forward elsewhere.
- CEase of useNo App Store rating on record. There's a landline to text-enable or a number to set up, plus registration for local numbers.
- BPlatforms and integrationsWeb, iPhone, Android and a Chrome extension, with Salesforce, HubSpot, Zendesk, Freshdesk, Slack, Pipedrive, Zapier and Aircall, plus an API. No desktop app.
What these grades rest on. Graded from this listing, whose facts were read from Textline's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/textline#review"><img src="https://toolgpa.com/badge/textline.svg" alt="Textline: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where Textline stands among business phone systems
Textline's GPA of 2.2 is higher than 4 of the 19 other business phone systems we grade, and level with 3.
It stands best on platforms and integrations (B, above 0 of 19) and worst on features (C, above 0).
Each grade against the category
Every bar is all 20 business phone systems we grade, cut by the letter each got. Textline’s own letter is outlined.
- CValue for moneyAbove 3 of 19, level with 11
- CFree plan and trialAbove 8 of 19, level with 10
- CFeaturesAbove 0 of 19, level with 9
- CEase of useAbove 1 of 19, level with 11
- BPlatforms and integrationsAbove 0 of 19, level with 8
Keep Textline, or make your own?
Keep it
To replace Textline you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 12 of the 19 other business phone systems grade higher.
What you could make
- Surveys: an app builder makes this well.
What you could not
- One mailbox that several people work at once.
- Texts from a business number, registered with the carriers.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, Salesforce, HubSpot and Zendesk among them, and has an API.
- Hooks into the device itself: widgets.
- What a company asks for before it lets staff use something: HIPAA.
What this rests on. Textline’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Textline?
Textline is a business texting service rather than a full phone system: teams send and answer SMS and MMS from a shared inbox, from a new number or a text-enabled landline, and handle webchat, Facebook and Instagram messages in the same place. It has no voice calling of its own. Plans include a set number of agents, numbers and message credits, and prices are quoted by sales.
Textline's current pricing could not be confirmed from its own site. See every plan
Good for
- Support and operations teams that answer customers by text
- Businesses that want to text from their existing landline number
- Healthcare teams that need HIPAA-compatible texting
Worth knowing
- Textline publishes no base plan prices; sales quotes them. Extra agents are $50 a month on Essentials and $70 on Pro, and extra numbers $15 a month.
- There is no voice calling: Textline numbers can only forward calls elsewhere.
- Essentials includes 600 message credits a month and Pro 2,000; more cost $0.03 each in advance or $0.04 as automatic backup credits, and an MMS uses 3.
- A 10-digit local number adds a $15 monthly campaign registration fee; toll-free numbers have no monthly registration fee.
Key features
- Shared texting inbox
- Agents share one inbox for SMS and MMS, with departments for separate numbers, claiming, dispositions, whispers and tags.
- Text-enabled landlines
- Most existing landline numbers can be text-enabled without losing calls; a ported cell number loses voice and native texting.
- Automations and announcements
- Automatic replies, scheduled messages and one-to-many announcements on every plan; routes and timer automations come with Pro.
- Webchat and social messages
- A website chat widget that can move a conversation to SMS, plus Facebook and Instagram messages in the same inbox.
- Surveys
- NPS and CSAT surveys by text on Essentials, and custom surveys on Pro and Enterprise.
- Security and HIPAA
- MFA, consent webforms and sensitive data redaction, with HIPAA-compatible plans offered at a separate base fee.
Textline pricing
We could not confirm Textline’s current pricing from its own site, so we are not listing plans here. See textline.com for current prices.
Works with
Textline alternatives
- Textline vs Quo
Free trial · from $15/mo
- Textline vs JustCall
Free trial · from $29/mo
- Textline vs Aircall
Free trial · from $30/mo
- Textline vs Dialpad
Free trial · from $15/mo
- Textline vs KrispCall
From $12/mo
Common questions
Is Textline free?
No, Textline is a paid product, but you can try it first. 14-day free trial, no credit card required to sign up.
What platforms does Textline work on?
Textline is available on Web, iOS and Android. It also has a browser extension.
Does Textline have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Textline is listed for Web, iOS and Android.
Does Textline have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Textline is listed for Web, iOS and Android.
Is Textline open source?
Textline is not described as open source on its own site, as read on Oct 17, 2026.
Does Textline have an API?
Yes. Textline offers a public API, according to its own site.
What does Textline integrate with?
Textline's listing names Salesforce, HubSpot, Zendesk, Freshdesk, Slack, Pipedrive, Zapier and Aircall. A listing names up to eight integrations, so it may connect to more.
Who makes Textline?
Textline is made by Textline, Inc.
What are the alternatives to Textline?
The closest alternatives to Textline in our directory are Quo, JustCall, Aircall, Dialpad and KrispCall. Each one has a side-by-side comparison with Textline.
How does Textline compare with other business phone systems?
Textline's GPA of 2.2 is higher than 4 of the 19 other business phone systems we grade, and level with 3. It stands best on platforms and integrations (B, above 0 of 19) and worst on features (C, above 0).
Could I make my own version of Textline?
To replace Textline you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 12 of the 19 other business phone systems grade higher. What you could not make: One mailbox that several people work at once. Texts from a business number, registered with the carriers. A chat box on your site that reaches you the moment a customer types. A real app for iOS and Android. Something home-made would be a web page. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.