Aircall vs Textline
We give Aircall a 2.6 GPA and Textline a 2.2, out of 4.0. Aircall grades higher on features, ease of use and platforms. Textline grades higher on value for money. They get the same grade on the free plan.
Price, platforms and features side by side. The table says where each price was read and when.
Aircall
Cloud phone system for sales and support teams, with AI voice agents
Free trial · from $30/mo
How we grade them
| 2.6GPAAircallGood | 2.2GPATextlineFair | |
|---|---|---|
| Value for money | D$30 a head for five on Essentials, billed yearly, which puts it in this category's dearest tenth ($29 and up). There's a 3-license minimum, so even one person pays $90 a month. Summaries and the power dialer need Professional at $50. | CNo published base price: sales quotes it. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. The add-ons hint it isn't cheap: extra agents are $50 a month on Essentials and $70 on Pro. |
| Free plan and trial | CThere's a free trial with 100 AI Voice Agent minutes, but the listing doesn't give its length or say whether it needs a card. No free plan. | CA 14-day free trial with no credit card needed to sign up. No free plan. |
| Features | BA shared call inbox, phone menus and queues, recording with AI transcripts on every plan, 50 AI Voice Agent minutes a month, and a power dialer on Professional. It covers the whole job for a calling team. | CA shared texting inbox, text-enabled landlines, automations, announcements, surveys, webchat and Facebook and Instagram messages. It does texting fully, but that's a smaller job than this category's: no voice calling, and calls only forward elsewhere. |
| Ease of use | B4.5 from about 340 App Store ratings. Fine, though that's not many ratings for a phone app. | CNo App Store rating on record. There's a landline to text-enable or a number to set up, plus registration for local numbers. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone, Android and a Chrome extension, with 250+ integrations such as Salesforce, HubSpot, Zendesk and Intercom, plus APIs and webhooks. | BWeb, iPhone, Android and a Chrome extension, with Salesforce, HubSpot, Zendesk, Freshdesk, Slack, Pipedrive, Zapier and Aircall, plus an API. No desktop app. |
| Best for | sales and support teams that log calls in a CRM | teams answering customers by text |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Aircall and Textline. How we grade
Where they differ
- Only Aircall lists macOS and Windows apps.
- Aircall also covers transcription, AI support agent and business phone line.
- Textline also covers surveys and live chat.
In commonWebiOSAndroidBrowser extensionPublic APIShared inboxBusiness texting
At a glance
| Aircall | Textline | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $30 per license / month, billed annually | Not published |
| Free plan | None | None |
| Free trial | Free trial with 100 AI Voice Agent minutes at sign-up; its length is not stated | 14-day free trial, no credit card required to sign up |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Aircall | Textline, Inc. |
| Price read from | aircall.io | Not confirmed |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Aircall
- Sales and support teams that log every call in a CRM or help desk
- Teams of three or more sharing the same incoming lines
- Businesses that want an AI agent to take overflow or after-hours calls
Textline
- Support and operations teams that answer customers by text
- Businesses that want to text from their existing landline number
- Healthcare teams that need HIPAA-compatible texting
Worth knowing
Aircall
- Essentials and Professional need at least 3 licenses; Enterprise starts at 25.
- The page lists annual prices; monthly billing gives up the stated 25% annual saving.
- One local or toll-free number is included; each extra number is $6 a month, and international calls on Essentials and Professional cost extra.
- Add-ons include AI Assist Pro at $49, Analytics+ at $15 and WhatsApp at $10 per seat a month; extra AI Voice Agent minutes cost $175 for 500.
Textline
- Textline publishes no base plan prices; sales quotes them. Extra agents are $50 a month on Essentials and $70 on Pro, and extra numbers $15 a month.
- There is no voice calling: Textline numbers can only forward calls elsewhere.
- Essentials includes 600 message credits a month and Pro 2,000; more cost $0.03 each in advance or $0.04 as automatic backup credits, and an MMS uses 3.
- A 10-digit local number adds a $15 monthly campaign registration fee; toll-free numbers have no monthly registration fee.
Key features
Aircall
- Shared call inbox
- Calls and texts land in a shared inbox where teammates assign them, comment on them and see shared contacts, with ring groups and extensions.
- Call routing
- Keypad menus, business-hours and date rules and call queues on every plan. Professional adds smart routing by CRM owner and queue callback.
- Recording and AI transcripts
- Calls and voicemails are recorded and transcribed on every plan. Summaries, sentiment and key topics come with Professional.
- AI Voice Agents
- AI agents answer calls in 38 languages, handle FAQs, book meetings and hand off to staff. Each plan includes 50 minutes a month; more are sold in bundles.
- Outbound tools
- Professional adds a Power Dialer that works through up to 1,000 imported numbers, voicemail drop and outbound calling campaigns.
- 250+ integrations
- Calls sync to CRMs and help desks such as Salesforce, HubSpot, Zendesk and Intercom, with APIs and webhooks for custom work.
Textline
- Shared texting inbox
- Agents share one inbox for SMS and MMS, with departments for separate numbers, claiming, dispositions, whispers and tags.
- Text-enabled landlines
- Most existing landline numbers can be text-enabled without losing calls; a ported cell number loses voice and native texting.
- Automations and announcements
- Automatic replies, scheduled messages and one-to-many announcements on every plan; routes and timer automations come with Pro.
- Webchat and social messages
- A website chat widget that can move a conversation to SMS, plus Facebook and Instagram messages in the same inbox.
- Surveys
- NPS and CSAT surveys by text on Essentials, and custom surveys on Pro and Enterprise.
- Security and HIPAA
- MFA, consent webforms and sensitive data redaction, with HIPAA-compatible plans offered at a separate base fee.
Plans
Aircall
Essentials$30
per license / month, billed annually
3-license minimum. Unlimited US and Canada calls, SMS and MMS, a shared inbox, recordings with AI transcripts, IVR and 50 AI Voice Agent minutes a month.
Professional$50
per license / month, billed annually
3-license minimum. Adds AI call summaries, smart routing and queue callback, Power Dialer, outbound campaigns, whisper and barge, and full API access.
EnterpriseCustom
For 25 licenses or more. Adds unlimited global calls, SSO and SCIM, HIPAA compliance, an enterprise SLA and prioritized support.
Textline
Pricing could not be confirmed. See textline.com.
Ways to pay less
Aircall
- Annual discount
Save 25% by paying annually
Aircall's pricing page states that annual billing costs 25% less than monthly billing, with the 3-license minimum either way.
Textline
No public discounts listed.
