Document360 vs GitBook

Document360

• Software companies publishing a customer-facing help center
• Teams running public and private knowledge bases side by side
• Technical writers who want review workflows and revision history

GitBook

• Public product and API documentation for software companies
• Teams that want docs reviewed and merged in a Git workflow
• Open source projects, which can apply for the free Community plan

Document360

• Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
• The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
• The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
• The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.

GitBook

• Paid plans combine a per-site fee with $12 per user / month, and guests and read-only members cost the same as other members.
• The pricing page shows annual-billing prices and advertises 2 months free; month-to-month rates are not shown in its default view.
• The Free plan covers a single user and leaves out custom domains, AI search and AI writing.
• SAML SSO is limited to Enterprise; the AI Assistant, adaptive content and authenticated access need Ultimate at $249 per site / month.

Document360

Markdown and WYSIWYG editors

Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.

Public and private projects

A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.

Eddy AI

The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.

Review and publishing workflows

A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.

Analytics

Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.

API and integrations

Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.

GitBook

Block-based editor

A visual editor built from blocks, including custom ones. Added users collaborate through change requests and content reviews before edits are published.

Git Sync

Two-way sync with GitHub or GitLab lets a team branch, review and merge documentation like a pull request. It is included on every plan, the Free one too.

Published docs sites

Sites get unlimited traffic and preview deployments on every plan. Custom domains, branding and redirects start on Premium; sections and site groups need Ultimate.

AI search and Assistant

On Premium, readers get short answers straight from the search box. Ultimate adds the Assistant, a chat sidebar that can also draw on connected sources such as GitHub and Slack.

GitBook Agent

Writes, edits and updates documentation and flags content that no longer matches the product. Free accounts are limited to 10 messages a week.

API docs and LLM-ready output

OpenAPI specifications become interactive API playgrounds. Every site also gets llms.txt files, Markdown versions of pages and its own MCP server.

Document360

• Custom planCustom

  Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.

GitBook

• Free$0

  For individuals: 1 user, block-based editor, GitHub or GitLab sync, interactive API playgrounds, preview deployments and LLM optimizations.

• Premium$65

  per site / month, billed annually, plus $12 per user / month

  Team collaboration, AI search, AI writing, a custom domain, advanced branding, analytics and user feedback, and site redirects.

• Ultimate$249

  per site / month, billed annually, plus $12 per user / month

  AI Assistant with 500 successful answers included, AI insights, adaptive content, authenticated access, site sections and channels for Slack, Linear and GitHub.

• EnterpriseCustom

  SAML SSO, migration service, custom integrations, dedicated support, custom contracts and invoicing, and Git Sync IP allowlisting.

Document360

No public discounts listed.

GitBook

• Annual discount

  2 months free with annual billing

  GitBook's pricing page advertises 2 months free on annual plans, which are paid for 12 months up front and are not refunded if canceled mid-term.

• Nonprofit

  Free Community plan for non-profits

  Eligible non-profit organizations can apply for the free Community plan, which includes all Ultimate plan features except SAML SSO.

• Education

  Free Community plan for education groups

  Education-related groups such as student, lab or course groups can apply for the Community plan. Schools, colleges and universities themselves are excluded.

• Other savings

  Free Community plan for open source

  Open source organizations that need to collaborate beyond the Free plan can apply for the Community plan at no cost, with all Ultimate features except SAML SSO.