Document360 vs KnowledgeOwl
We give Document360 a 3.0 GPA and KnowledgeOwl a 2.8, out of 4.0. Document360 grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Document360
Hosted knowledge base software for public and private docs
KnowledgeOwl
Knowledge base software with unlimited readers on every plan
How we grade them
| 3.0GPADocument360Very good | 2.8GPAKnowledgeOwlGood | |
|---|---|---|
| Value for money | BNo prices are published, so we can't tell you if it's cheap or dear. Every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI use. The AI chatbot and AI Premium Suite are add-ons on top. | C$100 a month covers 1 author and 1 knowledge base, with more at $25 per author and $50 per knowledge base. A custom domain and the developer API wait on Pro at $250, and SAML SSO on Business at $500. Migration and a custom theme are thrown in, to be fair. |
| Free plan and trial | CNo free plan. There's a free trial, but you start it by booking a live demo, and the site doesn't say how long it lasts. Nothing on record says whether it needs a card either. | CNo free plan. The trial is a roomy 30 days with no credit card required, and the pricing page says it can be extended for free. |
| Features | AMarkdown and WYSIWYG editors with revision history, public and private knowledge bases side by side, a workflow builder for reviews, analytics on searches and reader feedback, and an AI that drafts articles and cites its sources in search. | AA no-code editor with snippets and versions you can compare and restore, search with synonyms and indexed PDFs, an AI chatbot that answers only from your articles and links to them, reader groups, and built-in reports on searches and content gaps. |
| Ease of use | BIt's hosted, so there's no server to run, and writers pick between a Markdown and a WYSIWYG editor. But there's no app rating on record, and you can't just sign up and poke around: it starts with a demo. | BNo app rating on record. The editor needs no code, and KnowledgeOwl's team migrates your content, builds the theme and holds regular 1:1 onboarding calls until launch. |
| Platforms and integrations | BA web app with a Chrome extension, an API with more than 180 endpoints, and integrations with Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub. No desktop or mobile apps are listed. | BA web app with integrations for Salesforce, Zendesk, Intercom, Slack, Microsoft Teams and Zapier. The developer API starts on Pro. No phone or desktop apps on record. |
| Best for | customer help centres with review workflows | a knowledge base with many readers, few authors |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Document360 and KnowledgeOwl. How we grade
Where they differ
- Only Document360 lists a browser extension.
- Document360 also covers Markdown and templates.
- KnowledgeOwl also covers chat assistant and reports.
At a glance
| Document360 | KnowledgeOwl | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | Not published | $100 per month for 1 author and 1 knowledge base |
| Free plan | None | None |
| Free trial | Free trial started by booking a live demo; the site does not state how long it lasts | 30-day free trial, no credit card required; the pricing page says it can be extended for free |
| Web | ||
| Browser extension | ||
| Made by | Kovai.co | Silly Moose, LLC |
| Price read from | document360.com | knowledgeowl.com |
| Checked | Oct 5, 2026 | Oct 6, 2026 |
Who each one suits
Document360
- Software companies publishing a customer-facing help center
- Teams running public and private knowledge bases side by side
- Technical writers who want review workflows and revision history
KnowledgeOwl
- Documentation teams that want migration and onboarding done with them
- Knowledge bases with many readers and only a few authors
- Nonprofits and B Corporations, which get a 25% discount
Worth knowing
Document360
- Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
- The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
- The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
- The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.
KnowledgeOwl
- Each plan includes only 1 author and 1 knowledge base; additional ones are listed at $25 per author and $50 per knowledge base.
- Basic has no custom domain, HTML/CSS/JS branding control, developer API or remote authentication. Those start on Pro at $250 a month.
- SAML SSO, Salesforce SSO and custom author roles need the Business plan at $500 a month.
- Articles are capped by plan: 1,000 on Basic, 2,500 on Pro and 5,000 on Business.
Key features
Document360
- Markdown and WYSIWYG editors
- Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.
- Public and private projects
- A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.
- Eddy AI
- The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.
- Review and publishing workflows
- A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.
- Analytics
- Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.
- API and integrations
- Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.
KnowledgeOwl
- Editor and versioning
- A no-code rich text editor with reusable content snippets, article statuses from Draft to Needs Review, and major and minor versions that can be compared and restored.
- Search and AI chatbot
- Search needs no tagging and includes semantic search, a synonym library and indexed PDF content. The AI chatbot answers only from the knowledge base and links to its source articles.
- Reader access controls
- Unlimited reader groups decide who can read which content. Remote authentication starts on Pro, and SAML and Salesforce single sign-on on Business.
- AI writing help
- AI credits cover first drafts and outlines, article summaries, meta descriptions and style guide review: 100 a month on Basic, 500 on Pro and 1,000 on Business.
- Owl Analytics
- Built-in reports track searches, article performance and content gaps, keeping 45 days of data on Basic, 90 days on Pro and 450 days on Business.
- Migration and theme build
- KnowledgeOwl's team migrates existing content, builds a custom branded theme at no extra charge and holds regular 1:1 onboarding calls until launch.
Plans
Document360
Custom planCustom
Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.
KnowledgeOwl
Basic$100
per month
1 author and 1 knowledge base, up to 1,000 articles, 100 AI credits and 45 days of analytics. No custom domain, developer API or SSO.
Pro$250
per month
Up to 2,500 articles and 500 AI credits, adding a custom domain, HTML/CSS/JS branding control, the developer API, remote authentication and reader reports.
Business$500
per month
Up to 5,000 articles and 1,000 AI credits, adding SAML and Salesforce SSO, custom author roles, payment by invoice and a 99.5% uptime guarantee.
Enterprise$1,250
per month
Custom article, author and knowledge base counts, 10,000 AI credits, dedicated account management, custom terms and a 99.9% uptime SLA.
Ways to pay less
Document360
No public discounts listed.
KnowledgeOwl
- Nonprofit
25% off for nonprofits and B Corps
The KnowledgeOwl for Good discount gives nonprofits, B Corporations and purpose-driven organizations 25% off.
