Helpjuice vs KnowledgeOwl

Helpjuice

• Support teams that want a branded customer help center
• Companies keeping public and internal knowledge bases in one tool
• Large organizations: the top plan has no user limit

KnowledgeOwl

• Documentation teams that want migration and onboarding done with them
• Knowledge bases with many readers and only a few authors
• Nonprofits and B Corporations, which get a 25% discount

Helpjuice

• There is no free plan: when the 14-day trial ends, the account becomes inactive until a paid plan is chosen.
• The entry plan costs $249 a month for 30 users and leaves out SSO and the AI writer, AI search and chatbot.
• Anyone with credentials to log in counts as a user, and file storage is capped at 12 GB, 24 GB or 38 GB depending on the plan.
• The pricing page shows monthly prices only and mentions no annual billing option.

KnowledgeOwl

• Each plan includes only 1 author and 1 knowledge base; additional ones are listed at $25 per author and $50 per knowledge base.
• Basic has no custom domain, HTML/CSS/JS branding control, developer API or remote authentication. Those start on Pro at $250 a month.
• SAML SSO, Salesforce SSO and custom author roles need the Business plan at $500 a month.
• Articles are capped by plan: 1,000 on Basic, 2,500 on Pro and 5,000 on Business.

Helpjuice

Editor and publishing controls

Articles support scheduled publishing, publish approval, expiration dates, version history and content reuse, plus tabs, accordions and embedded files and media.

Live collaboration and workflows

Several authors can work on an article in real time, leave comments and feedback notes, assign tasks and move content through approval flows.

Customized design

Helpjuice's team builds the knowledge base design to match your brand when you sign up, and a visual editor and a code editor allow further changes.

AI suite

An AI writer drafts articles, AI search interprets what a reader means, and an AI chatbot answers questions from the knowledge base. It is included from the AI-Knowledge Base plan.

Localization

A knowledge base can be published in as many languages as needed with a language switcher, and AI Article Translation covers more than 40 languages.

Analytics

Reports show the impact of articles, the topics people read, what they search for and how productive authors are.

KnowledgeOwl

Editor and versioning

A no-code rich text editor with reusable content snippets, article statuses from Draft to Needs Review, and major and minor versions that can be compared and restored.

Search and AI chatbot

Search needs no tagging and includes semantic search, a synonym library and indexed PDF content. The AI chatbot answers only from the knowledge base and links to its source articles.

Reader access controls

Unlimited reader groups decide who can read which content. Remote authentication starts on Pro, and SAML and Salesforce single sign-on on Business.

AI writing help

AI credits cover first drafts and outlines, article summaries, meta descriptions and style guide review: 100 a month on Basic, 500 on Pro and 1,000 on Business.

Owl Analytics

Built-in reports track searches, article performance and content gaps, keeping 45 days of data on Basic, 90 days on Pro and 450 days on Business.

Migration and theme build

KnowledgeOwl's team migrates existing content, builds a custom branded theme at no extra charge and holds regular 1:1 onboarding calls until launch.

Helpjuice

• Knowledge Base$249

  per month

  30 users and 12 GB of file storage, with the essential features, a customized design and AI article translation. No AI suite or SSO.

• AI-Knowledge Base$449

  per month

  100 users and 24 GB of storage, adding SSO and the AI suite: AI writer, AI search, AI chatbot and the step-by-step tutorial builder.

• Unlimited AI-Knowledge Base$799

  per month

  Unlimited users and 38 GB of storage, with SSO, the AI suite and unlimited customization credits.

KnowledgeOwl

• Basic$100

  per month

  1 author and 1 knowledge base, up to 1,000 articles, 100 AI credits and 45 days of analytics. No custom domain, developer API or SSO.

• Pro$250

  per month

  Up to 2,500 articles and 500 AI credits, adding a custom domain, HTML/CSS/JS branding control, the developer API, remote authentication and reader reports.

• Business$500

  per month

  Up to 5,000 articles and 1,000 AI credits, adding SAML and Salesforce SSO, custom author roles, payment by invoice and a 99.5% uptime guarantee.

• Enterprise$1,250

  per month

  Custom article, author and knowledge base counts, 10,000 AI credits, dedicated account management, custom terms and a 99.9% uptime SLA.

Helpjuice

• Nonprofit

  Discounts for nonprofits

  The pricing FAQ says Helpjuice offers special discounts to nonprofits that contact its team. No rate is published.

• Education

  Discounts for educational institutions

  The pricing FAQ says Helpjuice offers special discounts to educational institutions that contact its team. No rate is published.

KnowledgeOwl

• Nonprofit

  25% off for nonprofits and B Corps

  The KnowledgeOwl for Good discount gives nonprofits, B Corporations and purpose-driven organizations 25% off.