HelpDocs
Hosted knowledge base software priced by editor, not by reader
What is HelpDocs?
HelpDocs is hosted knowledge base software for customer self-service, internal team documentation and AI assistants. Teams write and organize articles in its editor, publish them on their own domain with ready-made templates, and deliver answers through the Lighthouse in-app widget, Slack and an MCP server. Plans are priced by the number of editors, readers are unlimited, and every plan includes a monthly allowance of HelpDocs AI credits.
HelpDocs is a paid product with a free trial, starting at $99 per month, billed annually ($129 billed monthly). See every plan
Good for
- Support teams that want to buy a help center without a sales call
- Products that need help content embedded inside the app
- Early-stage startups, which can apply for 50% off for two years
Worth knowing
- There is no free plan: after the 14-day trial the cheapest plan is $99 a month billed annually, or $129 billed monthly.
- Plans include 5, 15 or 25 editors. Only Harvest lists extra editors, at $25 each per month.
- Sprout is limited to 3 languages and 10 machine translations a month, and has no audit trail, advanced permissioning or SSO.
- Analytics history covers 90 days on Sprout, 180 days on Bloom and 365 days on Harvest.
Key features
- Editor with reusable content
- Clips are reusable blocks that update in every article they sit in, and Variables store a value such as a product name once so a change reaches every mention.
- HelpDocs AI
- AI credits pay for drafting and rewriting articles, generating meta descriptions, alt text and search tags, and Ask AI answers. Bloom adds AI style enforcement.
- Lighthouse widget
- An embeddable help widget lets customers find answers from the knowledge base inside a website or product, and is set up without writing code.
- Connections to AI tools and Slack
- An MCP server connects Claude, ChatGPT, Cursor and other clients to the knowledge base, a Slack app brings articles into a workspace, and a REST API returns JSON.
- Multilingual knowledge bases
- Articles are translated by machine or by hand. Sprout covers 3 languages, Bloom 20 and Harvest unlimited, each with a monthly allowance of machine translations.
- Permissions and governance
- Advanced permissioning and an audit trail start on Bloom. Single sign-on, IP restriction and custom HTTP headers come with Harvest.
HelpDocs pricing
- Starts at
- $99 per month, billed annually ($129 billed monthly)
- Free plan
- None
- Free trial
- 14-day free trial on every plan, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Sprout | $99per month, billed annually ($129 billed monthly) | 5 editors, 1,000 AI credits a month, 3 languages, unlimited viewers, the Lighthouse widget and custom CSS and JavaScript. |
| Bloom | $239per month, billed annually ($299 billed monthly) | 15 editors and 5,000 AI credits, adding advanced permissioning, an audit trail, embedded SSO (JWT), 20 languages and custom HTML templates. |
| Harvest | $399per month, billed annually ($499 billed monthly) | 25 editors and 10,000 AI credits, adding SSO with anonymous mode, IP restriction, unlimited languages and 2 additional domains. |
Read from helpdocs.io on Oct 6, 2026. Prices change, so confirm with HelpDocs before you buy.
Ways to pay less
- Annual discountSave 20% with annual billing
The pricing page marks annual billing as saving 20%: Sprout is $99 a month instead of $129, Bloom $239 instead of $299 and Harvest $399 instead of $499.
Stated on helpdocs.io - StartupsGreenhouse: 50% off for two years
Startups under 3 years old with 5 or fewer employees can apply for 50% off Sprout, Bloom or Harvest for 24 months, plus 3,000 bonus AI credits.
Stated on helpdocs.io
Works with
HelpDocs alternatives
- HelpDocs vs Helpjuice
Free trial · from $249/mo
- HelpDocs vs Document360
Free trial
- HelpDocs vs KnowledgeOwl
Free trial · from $100/mo
- HelpDocs vs ProProfs Knowledge Base
Free plan · from $49/mo
- HelpDocs vs Archbee
Free trial · from $80/mo
Common questions
Is HelpDocs free?
No, HelpDocs is a paid product, but you can try it first. 14-day free trial on every plan, no credit card required.
How much does HelpDocs cost?
HelpDocs lists 3 plans. Sprout: $99 per month, billed annually ($129 billed monthly). Bloom: $239 per month, billed annually ($299 billed monthly). Harvest: $399 per month, billed annually ($499 billed monthly). Prices were read from helpdocs.io on Oct 6, 2026.
What platforms does HelpDocs work on?
HelpDocs is available on Web. It also has a browser extension.
Does HelpDocs offer any discounts?
HelpDocs publicly lists the following: Save 20% with annual billing; Greenhouse: 50% off for two years.
Does HelpDocs have an Android app?
No Android app was listed when its pages were read on Oct 6, 2026. HelpDocs is listed for Web.
Does HelpDocs have an iPhone app?
No iPhone app was listed when its pages were read on Oct 6, 2026. HelpDocs is listed for Web.
Is HelpDocs open source?
HelpDocs is not described as open source on its own site, as read on Oct 6, 2026.
Does HelpDocs have an API?
Yes. HelpDocs offers a public API, according to its own site.
What does HelpDocs integrate with?
HelpDocs's listing names Slack, Intercom, Front, Crisp, Gorgias, HubSpot Service Hub, Claude and ChatGPT. A listing names up to eight integrations, so it may connect to more.
Who makes HelpDocs?
HelpDocs is made by HelpDocs Ltd. It dates from 2016.
What are the alternatives to HelpDocs?
The closest alternatives to HelpDocs in our directory are Helpjuice, Document360, KnowledgeOwl, ProProfs Knowledge Base and Archbee. Each one has a side-by-side comparison with HelpDocs.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 6, 2026.