Document360 vs HelpDocs

Document360

• Software companies publishing a customer-facing help center
• Teams running public and private knowledge bases side by side
• Technical writers who want review workflows and revision history

HelpDocs

• Support teams that want to buy a help center without a sales call
• Products that need help content embedded inside the app
• Early-stage startups, which can apply for 50% off for two years

Document360

• Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
• The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
• The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
• The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.

HelpDocs

• There is no free plan: after the 14-day trial the cheapest plan is $99 a month billed annually, or $129 billed monthly.
• Plans include 5, 15 or 25 editors. Only Harvest lists extra editors, at $25 each per month.
• Sprout is limited to 3 languages and 10 machine translations a month, and has no audit trail, advanced permissioning or SSO.
• Analytics history covers 90 days on Sprout, 180 days on Bloom and 365 days on Harvest.

Document360

Markdown and WYSIWYG editors

Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.

Public and private projects

A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.

Eddy AI

The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.

Review and publishing workflows

A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.

Analytics

Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.

API and integrations

Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.

HelpDocs

Editor with reusable content

Clips are reusable blocks that update in every article they sit in, and Variables store a value such as a product name once so a change reaches every mention.

HelpDocs AI

AI credits pay for drafting and rewriting articles, generating meta descriptions, alt text and search tags, and Ask AI answers. Bloom adds AI style enforcement.

Lighthouse widget

An embeddable help widget lets customers find answers from the knowledge base inside a website or product, and is set up without writing code.

Connections to AI tools and Slack

An MCP server connects Claude, ChatGPT, Cursor and other clients to the knowledge base, a Slack app brings articles into a workspace, and a REST API returns JSON.

Multilingual knowledge bases

Articles are translated by machine or by hand. Sprout covers 3 languages, Bloom 20 and Harvest unlimited, each with a monthly allowance of machine translations.

Permissions and governance

Advanced permissioning and an audit trail start on Bloom. Single sign-on, IP restriction and custom HTTP headers come with Harvest.

Document360

• Custom planCustom

  Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.

HelpDocs

• Sprout$99

  per month, billed annually ($129 billed monthly)

  5 editors, 1,000 AI credits a month, 3 languages, unlimited viewers, the Lighthouse widget and custom CSS and JavaScript.

• Bloom$239

  per month, billed annually ($299 billed monthly)

  15 editors and 5,000 AI credits, adding advanced permissioning, an audit trail, embedded SSO (JWT), 20 languages and custom HTML templates.

• Harvest$399

  per month, billed annually ($499 billed monthly)

  25 editors and 10,000 AI credits, adding SSO with anonymous mode, IP restriction, unlimited languages and 2 additional domains.

Document360

No public discounts listed.

HelpDocs

• Annual discount

  Save 20% with annual billing

  The pricing page marks annual billing as saving 20%: Sprout is $99 a month instead of $129, Bloom $239 instead of $299 and Harvest $399 instead of $499.

• Startups

  Greenhouse: 50% off for two years

  Startups under 3 years old with 5 or fewer employees can apply for 50% off Sprout, Bloom or Harvest for 24 months, plus 3,000 bonus AI credits.