Document360 vs Helpjuice

Document360

• Software companies publishing a customer-facing help center
• Teams running public and private knowledge bases side by side
• Technical writers who want review workflows and revision history

Helpjuice

• Support teams that want a branded customer help center
• Companies keeping public and internal knowledge bases in one tool
• Large organizations: the top plan has no user limit

Document360

• Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
• The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
• The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
• The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.

Helpjuice

• There is no free plan: when the 14-day trial ends, the account becomes inactive until a paid plan is chosen.
• The entry plan costs $249 a month for 30 users and leaves out SSO and the AI writer, AI search and chatbot.
• Anyone with credentials to log in counts as a user, and file storage is capped at 12 GB, 24 GB or 38 GB depending on the plan.
• The pricing page shows monthly prices only and mentions no annual billing option.

Document360

Markdown and WYSIWYG editors

Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.

Public and private projects

A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.

Eddy AI

The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.

Review and publishing workflows

A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.

Analytics

Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.

API and integrations

Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.

Helpjuice

Editor and publishing controls

Articles support scheduled publishing, publish approval, expiration dates, version history and content reuse, plus tabs, accordions and embedded files and media.

Live collaboration and workflows

Several authors can work on an article in real time, leave comments and feedback notes, assign tasks and move content through approval flows.

Customized design

Helpjuice's team builds the knowledge base design to match your brand when you sign up, and a visual editor and a code editor allow further changes.

AI suite

An AI writer drafts articles, AI search interprets what a reader means, and an AI chatbot answers questions from the knowledge base. It is included from the AI-Knowledge Base plan.

Localization

A knowledge base can be published in as many languages as needed with a language switcher, and AI Article Translation covers more than 40 languages.

Analytics

Reports show the impact of articles, the topics people read, what they search for and how productive authors are.

Document360

• Custom planCustom

  Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.

Helpjuice

• Knowledge Base$249

  per month

  30 users and 12 GB of file storage, with the essential features, a customized design and AI article translation. No AI suite or SSO.

• AI-Knowledge Base$449

  per month

  100 users and 24 GB of storage, adding SSO and the AI suite: AI writer, AI search, AI chatbot and the step-by-step tutorial builder.

• Unlimited AI-Knowledge Base$799

  per month

  Unlimited users and 38 GB of storage, with SSO, the AI suite and unlimited customization credits.

Document360

No public discounts listed.

Helpjuice

• Nonprofit

  Discounts for nonprofits

  The pricing FAQ says Helpjuice offers special discounts to nonprofits that contact its team. No rate is published.

• Education

  Discounts for educational institutions

  The pricing FAQ says Helpjuice offers special discounts to educational institutions that contact its team. No rate is published.