Archbee vs Helpjuice

Archbee

• Software companies publishing product and API documentation
• Teams that keep docs in Git but want a hosted portal
• Docs with many readers and few writers, since readers are free

Helpjuice

• Support teams that want a branded customer help center
• Companies keeping public and internal knowledge bases in one tool
• Large organizations: the top plan has no user limit

Archbee

• There is no free plan: once the 14-day trial ends, a paid plan is required.
• Plans include 5 team members; each extra contributor costs $5 to $12 a month depending on the plan and billing period.
• Q&A, insights, the app widget, public API access and PDF export are add-ons on Growing and Scaling, each $80 a month on annual billing.
• SAML and OIDC SSO, AI-assisted translations and the Intercom and Zendesk integrations are Enterprise only.

Helpjuice

• There is no free plan: when the 14-day trial ends, the account becomes inactive until a paid plan is chosen.
• The entry plan costs $249 a month for 30 users and leaves out SSO and the AI writer, AI search and chatbot.
• Anyone with credentials to log in counts as a user, and file storage is capped at 12 GB, 24 GB or 38 GB depending on the plan.
• The pricing page shows monthly prices only and mentions no annual billing option.

Archbee

Editor with branches and drafts

A multiplayer editor with drafts and native branches lets writers change content in isolation, have it reviewed and merge it when ready, with or without a Git workflow.

Docs-as-code sync

Markdown or MDX kept in GitHub, GitLab or Bitbucket can be built into a docs site, and OpenAPI or Swagger files generate API documentation, on every plan.

Published portals

Spaces can be public or private and published to a custom domain hosted by Archbee. Password protection is on every plan; guest accounts, magic links and JWT start on Scaling.

Reusable content

Variables and reusable snippets update everywhere when changed, and version and space links connect multi-version and multi-product docs. These start on the Scaling plan.

AI add-on

Ask AI answers reader questions from the documentation and Write Assist helps draft content. It is a paid add-on on Growing and Scaling with a monthly token allowance.

Desktop apps and export

Archbee runs in any modern browser and offers macOS, Windows and Linux apps. Content can be exported as Markdown or as rendered PDF files.

Helpjuice

Editor and publishing controls

Articles support scheduled publishing, publish approval, expiration dates, version history and content reuse, plus tabs, accordions and embedded files and media.

Live collaboration and workflows

Several authors can work on an article in real time, leave comments and feedback notes, assign tasks and move content through approval flows.

Customized design

Helpjuice's team builds the knowledge base design to match your brand when you sign up, and a visual editor and a code editor allow further changes.

AI suite

An AI writer drafts articles, AI search interprets what a reader means, and an AI chatbot answers questions from the knowledge base. It is included from the AI-Knowledge Base plan.

Localization

A knowledge base can be published in as many languages as needed with a language switcher, and AI Article Translation covers more than 40 languages.

Analytics

Reports show the impact of articles, the topics people read, what they search for and how productive authors are.

Archbee

• Growing$80

  per month, billed annually ($100 billed monthly)

  5 team members included, then $5 each a month ($6 on monthly billing): unlimited readers and spaces, a custom domain, GitHub sync and API documentation.

• Scaling$350

  per month, billed annually ($400 billed monthly)

  5 members included, then $10 each ($12 on monthly billing): adds a review system, reusable variables, versioning, localization, custom CSS and guest accounts.

• EnterpriseCustom

  All add-ons included, plus multiple organizations, AI-assisted translations, SAML and OIDC SSO, invoicing and a customer success manager.

Helpjuice

• Knowledge Base$249

  per month

  30 users and 12 GB of file storage, with the essential features, a customized design and AI article translation. No AI suite or SSO.

• AI-Knowledge Base$449

  per month

  100 users and 24 GB of storage, adding SSO and the AI suite: AI writer, AI search, AI chatbot and the step-by-step tutorial builder.

• Unlimited AI-Knowledge Base$799

  per month

  Unlimited users and 38 GB of storage, with SSO, the AI suite and unlimited customization credits.

Archbee

• Annual discount

  Lower prices with annual billing

  Growing is $80 a month billed annually against $100 billed monthly, and Scaling is $350 against $400. Extra members and add-ons also cost less on annual billing.

• Startups

  50% off for 2 years for startups

  The Startup Program gives early-stage companies a 50% discount on any plan for 2 years, on application.

• Nonprofit

  50% off for non-profits

  The pricing FAQ lists a 50% discount for non-profit organizations.

• Education

  50% off for educational use

  The same FAQ lists a 50% discount for educational purposes.

• Other savings

  Free Growing plan for open source

  Open source software projects are offered the Growing plan free of charge.

Helpjuice

• Nonprofit

  Discounts for nonprofits

  The pricing FAQ says Helpjuice offers special discounts to nonprofits that contact its team. No rate is published.

• Education

  Discounts for educational institutions

  The pricing FAQ says Helpjuice offers special discounts to educational institutions that contact its team. No rate is published.