Helpjuice vs ProProfs Knowledge Base

Helpjuice

• Support teams that want a branded customer help center
• Companies keeping public and internal knowledge bases in one tool
• Large organizations: the top plan has no user limit

ProProfs Knowledge Base

• Support teams building a public help center or user manual
• Companies that want a private wiki priced per reader
• Very small knowledge bases: 25 pages are free forever

Helpjuice

• There is no free plan: when the 14-day trial ends, the account becomes inactive until a paid plan is chosen.
• The entry plan costs $249 a month for 30 users and leaves out SSO and the AI writer, AI search and chatbot.
• Anyone with credentials to log in counts as a user, and file storage is capped at 12 GB, 24 GB or 38 GB depending on the plan.
• The pricing page shows monthly prices only and mentions no annual billing option.

ProProfs Knowledge Base

• The free plan is limited to 1 author and 25 pages; Essentials allows 1 site and 300 pages, and Business 3 sites and 500 pages.
• Internal knowledge bases are priced per user with a 50-user minimum, from $0.99 per user a month billed annually.
• SSO, the API and webhooks, audit logs and the 100+ integrations are listed under Business Complete Elite, which is sold on annual plans only.
• Removing ProProfs branding and using a custom domain is a paid add-on at $300 a year or $30 a month.

Helpjuice

Editor and publishing controls

Articles support scheduled publishing, publish approval, expiration dates, version history and content reuse, plus tabs, accordions and embedded files and media.

Live collaboration and workflows

Several authors can work on an article in real time, leave comments and feedback notes, assign tasks and move content through approval flows.

Customized design

Helpjuice's team builds the knowledge base design to match your brand when you sign up, and a visual editor and a code editor allow further changes.

AI suite

An AI writer drafts articles, AI search interprets what a reader means, and an AI chatbot answers questions from the knowledge base. It is included from the AI-Knowledge Base plan.

Localization

A knowledge base can be published in as many languages as needed with a language switcher, and AI Article Translation covers more than 40 languages.

Analytics

Reports show the impact of articles, the topics people read, what they search for and how productive authors are.

ProProfs Knowledge Base

AI writer and import

AI drafts, rewrites and expands articles from a prompt, and turns a URL or an uploaded document into a structured knowledge base article.

AI search

Readers ask questions in plain language and get one synthesized answer drawn from the whole knowledge base rather than a list of links.

Editor, templates and branding

A WYSIWYG editor with callouts, toggles and an auto-generated table of contents, plus 25+ templates, a homepage builder and custom CSS and HTML.

Revision history and workflows

Revision history and a Vault for deleted articles come with Essentials. Version control starts on Business and the approval workflow on Business Complete Elite.

Step-by-step guide creator

From the Business plan, a browser extension records on-screen clicks and turns them into step-by-step guides with annotated screenshots.

Help widget and ticket deflection

An embeddable help widget, tooltips and pop-ups show articles in context, and ticket forms suggest relevant articles before a request is submitted.

Helpjuice

• Knowledge Base$249

  per month

  30 users and 12 GB of file storage, with the essential features, a customized design and AI article translation. No AI suite or SSO.

• AI-Knowledge Base$449

  per month

  100 users and 24 GB of storage, adding SSO and the AI suite: AI writer, AI search, AI chatbot and the step-by-step tutorial builder.

• Unlimited AI-Knowledge Base$799

  per month

  Unlimited users and 38 GB of storage, with SSO, the AI suite and unlimited customization credits.

ProProfs Knowledge Base

• Free$0

  1 author and up to 25 pages, free forever, with the features the pricing page lists for paid plans.

• Essentials (Internal Knowledge Base)$0.99

  per user / month, billed annually ($1.99 billed monthly)

  Private wiki for at least 50 users. Internal Business is $1.99 and Business Complete Elite $2.99 per user a month, billed annually.

• Essentials (External Knowledge Base)$49

  per author / month, billed annually ($79 billed monthly)

  1 site and 300 pages for a public help center, with the AI writer, AI search, AI translation, 25+ templates and custom CSS and HTML.

• Business (External Knowledge Base)$69

  per author / month, billed annually ($99 billed monthly)

  3 sites and 500 pages, adding version control, 60+ language localization, the help widget, ticket deflection and the guide creator.

• Business Complete Elite$79

  per author / month, annual plans only ($948 a year)

  Unlimited sites and pages, adding SSO, API and webhooks, approval workflow, audit logs, 100+ integrations and personalized onboarding.

• Customer Delight SuiteFrom $499

  per month, annual plans only

  Everything in Business Complete Elite plus ProProfs Help Desk, Live Chat and Survey Maker.

Helpjuice

• Nonprofit

  Discounts for nonprofits

  The pricing FAQ says Helpjuice offers special discounts to nonprofits that contact its team. No rate is published.

• Education

  Discounts for educational institutions

  The pricing FAQ says Helpjuice offers special discounts to educational institutions that contact its team. No rate is published.

ProProfs Knowledge Base

• Annual discount

  Save up to 50% with annual billing

  Billed annually, external Essentials is $49 per author a month instead of $79 and Business $69 instead of $99. Internal Essentials is $0.99 per user instead of $1.99.