Confluence vs ProProfs Knowledge Base
We give Confluence a 4.0 GPA and ProProfs Knowledge Base a 3.2, out of 4.0. Confluence grades higher on value for money, the free plan, ease of use and platforms. They get the same grade on features.
Price, platforms and features side by side. The table says where each price was read and when.
Confluence
Team wiki and docs workspace from Atlassian, tied to Jira
ProProfs Knowledge Base
Knowledge base software for help centers and internal wikis
How we grade them
| 4.0GPAConfluenceExcellent | 3.2GPAProProfs Knowledge BaseVery good | |
|---|---|---|
| Value for money | AStandard is $6.70 a user a month for the first 100 users, about half what paid plans in this category usually start at, and it comes with 250 GB, page permissions and guests. Mind the pricing page: the $5.42 it shows first is an average for a 300-user team. | BA public help centre is $49 an author a month billed annually, or $79 monthly, for 1 site and 300 pages. An internal wiki is $0.99 a user with a 50-user minimum. Fair prices, but a custom domain without ProProfs branding is $300 a year on top, and SSO and the API wait on the $79 plan. |
| Free plan and trial | AFree for up to 10 users, with pages, spaces, databases, templates and 2 GB of file storage. A small team could stay here for good. You don't get space or page permission settings, though, so you can't lock a page down. | BFree forever for 1 author and up to 25 pages, and the pricing page says the free plan includes all features. 25 pages is a small help centre, though. Paid plans have a 15-day trial with no credit card required. |
| Features | APages in spaces with a page tree, live editing by several people, comments and version history. Then whiteboards linked to Jira, databases you can lay out as tables, cards or boards, rule-based automation, and Rovo AI search and chat on paid plans. That's the whole wiki job. | AA WYSIWYG editor with 25+ templates, AI that drafts articles and turns a URL or document into one, plain-language AI search, a help widget with ticket deflection, and from Business a recorder that turns clicks into step-by-step guides. |
| Ease of use | A4.6 from about 3,700 App Store ratings. It's cloud software you sign up for, and Standard and Premium have a 7-day trial that asks for no payment information. Templates mean you rarely start a page from nothing. | BNo app rating on record. It's hosted, with a WYSIWYG editor, a homepage builder and ready templates, so there's nothing to install. Working out which plan fits you is the fiddly part. |
| Platforms and integrations | AWeb, iPhone and Android, with Jira, Jira Service Management, Trello, Loom, Microsoft Teams, Google Drive, GitHub and Figma connected. There's no desktop app on record, so at a computer it's the browser. | BA web app with a browser extension, and integrations with Zendesk, Freshdesk, Salesforce, Slack and Jira. The API, webhooks and the 100+ integrations are listed under Business Complete Elite. No phone apps on record. |
| Best for | team wikis that sit next to Jira | a small help centre or a cheap internal wiki |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Confluence and ProProfs Knowledge Base. How we grade
Where they differ
- Confluence starts at $6.70 per user / month, billed monthly (first 100 users). ProProfs Knowledge Base starts at $49 per author / month, billed annually; internal wikis $0.99 per user (min 50).
- Only Confluence lists iOS and Android apps.
- Only ProProfs Knowledge Base lists a browser extension.
- Confluence also covers databases, whiteboard and documents.
- ProProfs Knowledge Base also covers AI search and reports.
At a glance
| Confluence | ProProfs Knowledge Base | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $6.70 per user / month, billed monthly (first 100 users) | $49 per author / month, billed annually; internal wikis $0.99 per user (min 50) |
| Free plan | Free plan for up to 10 users: pages, spaces, databases and templates, 2 GB of file storage, 3 active whiteboards per user and 50 automation steps a month. No space or page permission settings. | 1 author and up to 25 pages, free forever. The pricing page says the free plan includes all features. |
| Free trial | 7-day free trial of Standard or Premium; no payment information required | 15-day free trial of paid plans, no credit card required, plus a 15-day money-back guarantee |
| Web | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Atlassian | ProProfs |
| Price read from | atlassian.com | proprofskb.com |
| Checked | Oct 5, 2026 | Oct 6, 2026 |
Who each one suits
Confluence
- Teams that run Jira and want documentation linked to their issues
- Company wikis and intranets organized into spaces per team or project
- Small teams: the Free plan covers up to 10 users
ProProfs Knowledge Base
- Support teams building a public help center or user manual
- Companies that want a private wiki priced per reader
- Very small knowledge bases: 25 pages are free forever
Worth knowing
Confluence
- The Free plan stops at 10 users and 2 GB of storage and has no space or page permission settings.
- The pricing page's default prices ($5.42 Standard, $10.44 Premium) are per-user averages for a 300-user team; the first 100 users cost $6.70 or $13.20 each.
- Enforced SSO and SCIM need a separate Atlassian Guard Standard subscription on every plan except Enterprise, which is sold on annual contracts only.
- The self-managed Data Center edition reaches end of life on March 28, 2029, when its subscriptions expire and it becomes read-only.
ProProfs Knowledge Base
- The free plan is limited to 1 author and 25 pages; Essentials allows 1 site and 300 pages, and Business 3 sites and 500 pages.
- Internal knowledge bases are priced per user with a 50-user minimum, from $0.99 per user a month billed annually.
- SSO, the API and webhooks, audit logs and the 100+ integrations are listed under Business Complete Elite, which is sold on annual plans only.
- Removing ProProfs branding and using a custom domain is a paid add-on at $300 a year or $30 a month.
Key features
Confluence
- Pages and spaces
- Pages hold project plans, meeting notes and policies, and are grouped into spaces with a page tree. Several people can edit at once, with inline and page comments and version history.
- Whiteboards
- Freeform canvases for brainstorming and diagrams, with built-in links to Jira. Free allows 3 active whiteboards per user, Standard 10, and Premium and Enterprise have no limit.
- Databases
- Structured collections that gather information from Jira and other apps and can be laid out as tables, cards or boards.
- Rovo AI
- Rovo Search, Chat and Agents come with paid plans and are metered in monthly credits: 25 per user on Standard, 70 on Premium and 150 on Enterprise.
- Automation
- Rule-based automation with templates and a low-code builder. Monthly allowances run from 50 steps per subscription on Free to 500 steps per user on Enterprise.
- Permissions and external sharing
- Paid plans add space and page permissions, view-only public links, anonymous access and up to 5 free guests per paid user, each limited to a single space.
ProProfs Knowledge Base
- AI writer and import
- AI drafts, rewrites and expands articles from a prompt, and turns a URL or an uploaded document into a structured knowledge base article.
- AI search
- Readers ask questions in plain language and get one synthesized answer drawn from the whole knowledge base rather than a list of links.
- Editor, templates and branding
- A WYSIWYG editor with callouts, toggles and an auto-generated table of contents, plus 25+ templates, a homepage builder and custom CSS and HTML.
- Revision history and workflows
- Revision history and a Vault for deleted articles come with Essentials. Version control starts on Business and the approval workflow on Business Complete Elite.
- Step-by-step guide creator
- From the Business plan, a browser extension records on-screen clicks and turns them into step-by-step guides with annotated screenshots.
- Help widget and ticket deflection
- An embeddable help widget, tooltips and pop-ups show articles in context, and ticket forms suggest relevant articles before a request is submitted.
Plans
Confluence
Free$0
Up to 10 users on one site with 2 GB of file storage, 3 active whiteboards per user and community support.
Standard$6.70
per user / month, billed monthly (first 100 users)
250 GB of storage, page permissions, guests, public links and 25 Rovo credits per user. Annual billing is $680 a year for up to 10 users.
Premium$13.20
per user / month, billed monthly (first 100 users)
Unlimited storage and whiteboards, analytics, company hub, 24/7 critical-issue support and a 99.9% uptime SLA. $1,300 a year for up to 10 users.
EnterpriseCustom
Annual contracts through sales: Atlassian Guard Standard included, up to 150 sites, Atlassian Analytics and a 99.95% uptime SLA.
ProProfs Knowledge Base
Free$0
1 author and up to 25 pages, free forever, with the features the pricing page lists for paid plans.
Essentials (Internal Knowledge Base)$0.99
per user / month, billed annually ($1.99 billed monthly)
Private wiki for at least 50 users. Internal Business is $1.99 and Business Complete Elite $2.99 per user a month, billed annually.
Essentials (External Knowledge Base)$49
per author / month, billed annually ($79 billed monthly)
1 site and 300 pages for a public help center, with the AI writer, AI search, AI translation, 25+ templates and custom CSS and HTML.
Business (External Knowledge Base)$69
per author / month, billed annually ($99 billed monthly)
3 sites and 500 pages, adding version control, 60+ language localization, the help widget, ticket deflection and the guide creator.
Business Complete Elite$79
per author / month, annual plans only ($948 a year)
Unlimited sites and pages, adding SSO, API and webhooks, approval workflow, audit logs, 100+ integrations and personalized onboarding.
Customer Delight SuiteFrom $499
per month, annual plans only
Everything in Business Complete Elite plus ProProfs Help Desk, Live Chat and Survey Maker.
Ways to pay less
Confluence
- Annual discount
Save up to 17% with annual billing
The pricing page's billing toggle states a saving of up to 17% on annual plans. Annual prices are set by user tier: Standard is $680 a year and Premium $1,300 a year for up to 10 users.
- Nonprofit
75% off for eligible nonprofits
Atlassian's licensing page offers Confluence Cloud at 75% off to eligible Community customers: registered nonprofits and social enterprises, verified through Goodstack.
- Education
75% off for academic institutions
Academic licenses give eligible schools, colleges and affiliated research institutes 75% off the list price of Confluence Standard, Premium and Enterprise.
- Education
75% off Classroom licenses
Eligible college students, graduate students and teachers using Confluence for classroom or learning activities get 75% off Standard and Premium.
ProProfs Knowledge Base
- Annual discount
Save up to 50% with annual billing
Billed annually, external Essentials is $49 per author a month instead of $79 and Business $69 instead of $99. Internal Essentials is $0.99 per user instead of $1.99.
