Document360 vs ProProfs Knowledge Base

Document360

• Software companies publishing a customer-facing help center
• Teams running public and private knowledge bases side by side
• Technical writers who want review workflows and revision history

ProProfs Knowledge Base

• Support teams building a public help center or user manual
• Companies that want a private wiki priced per reader
• Very small knowledge bases: 25 pages are free forever

Document360

• Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
• The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
• The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
• The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.

ProProfs Knowledge Base

• The free plan is limited to 1 author and 25 pages; Essentials allows 1 site and 300 pages, and Business 3 sites and 500 pages.
• Internal knowledge bases are priced per user with a 50-user minimum, from $0.99 per user a month billed annually.
• SSO, the API and webhooks, audit logs and the 100+ integrations are listed under Business Complete Elite, which is sold on annual plans only.
• Removing ProProfs branding and using a custom domain is a paid add-on at $300 a year or $30 a month.

Document360

Markdown and WYSIWYG editors

Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.

Public and private projects

A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.

Eddy AI

The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.

Review and publishing workflows

A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.

Analytics

Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.

API and integrations

Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.

ProProfs Knowledge Base

AI writer and import

AI drafts, rewrites and expands articles from a prompt, and turns a URL or an uploaded document into a structured knowledge base article.

AI search

Readers ask questions in plain language and get one synthesized answer drawn from the whole knowledge base rather than a list of links.

Editor, templates and branding

A WYSIWYG editor with callouts, toggles and an auto-generated table of contents, plus 25+ templates, a homepage builder and custom CSS and HTML.

Revision history and workflows

Revision history and a Vault for deleted articles come with Essentials. Version control starts on Business and the approval workflow on Business Complete Elite.

Step-by-step guide creator

From the Business plan, a browser extension records on-screen clicks and turns them into step-by-step guides with annotated screenshots.

Help widget and ticket deflection

An embeddable help widget, tooltips and pop-ups show articles in context, and ticket forms suggest relevant articles before a request is submitted.

Document360

• Custom planCustom

  Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.

ProProfs Knowledge Base

• Free$0

  1 author and up to 25 pages, free forever, with the features the pricing page lists for paid plans.

• Essentials (Internal Knowledge Base)$0.99

  per user / month, billed annually ($1.99 billed monthly)

  Private wiki for at least 50 users. Internal Business is $1.99 and Business Complete Elite $2.99 per user a month, billed annually.

• Essentials (External Knowledge Base)$49

  per author / month, billed annually ($79 billed monthly)

  1 site and 300 pages for a public help center, with the AI writer, AI search, AI translation, 25+ templates and custom CSS and HTML.

• Business (External Knowledge Base)$69

  per author / month, billed annually ($99 billed monthly)

  3 sites and 500 pages, adding version control, 60+ language localization, the help widget, ticket deflection and the guide creator.

• Business Complete Elite$79

  per author / month, annual plans only ($948 a year)

  Unlimited sites and pages, adding SSO, API and webhooks, approval workflow, audit logs, 100+ integrations and personalized onboarding.

• Customer Delight SuiteFrom $499

  per month, annual plans only

  Everything in Business Complete Elite plus ProProfs Help Desk, Live Chat and Survey Maker.

Document360

No public discounts listed.

ProProfs Knowledge Base

• Annual discount

  Save up to 50% with annual billing

  Billed annually, external Essentials is $49 per author a month instead of $79 and Business $69 instead of $99. Internal Essentials is $0.99 per user instead of $1.99.