Document360
Hosted knowledge base software for public and private docs
What is Document360?
Document360 is hosted knowledge base software for customer help centers, internal knowledge bases, SOPs and API documentation. Writers work in a Markdown or WYSIWYG editor with revision history, review workflows and reusable snippets, and its Eddy AI adds a writing agent, AI search and an MCP server. Prices are not published: each customer gets a quote based on its setup.
Document360 is a paid product with a free trial. See every plan
Good for
- Software companies publishing a customer-facing help center
- Teams running public and private knowledge bases side by side
- Technical writers who want review workflows and revision history
Worth knowing
- Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
- The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
- The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
- The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.
Key features
- Markdown and WYSIWYG editors
- Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.
- Public and private projects
- A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.
- Eddy AI
- The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.
- Review and publishing workflows
- A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.
- Analytics
- Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.
- API and integrations
- Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.
Document360 pricing
- Starts at
- Not published
- Free plan
- None
- Free trial
- Free trial started by booking a live demo; the site does not state how long it lasts
| Plan | Price | What you get |
|---|---|---|
| Custom plan | Custom | Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage. |
Read from document360.com on Oct 5, 2026. Prices change, so confirm with Document360 before you buy.
Works with
Document360 alternatives
- Document360 vs Helpjuice
Free trial · from $249/mo
- Document360 vs GitBook
Free plan · from $65/mo
- Document360 vs Archbee
Free trial · from $80/mo
- Document360 vs KnowledgeOwl
Free trial · from $100/mo
- Document360 vs Confluence
Free plan · from $6.70/mo
Common questions
Is Document360 free?
No, Document360 is a paid product, but you can try it first. Free trial started by booking a live demo; the site does not state how long it lasts.
How much does Document360 cost?
Document360 lists one plan. Custom plan: custom pricing. Prices were read from document360.com on Oct 5, 2026.
What platforms does Document360 work on?
Document360 is available on Web. It also has a browser extension.
Does Document360 have an Android app?
No Android app was listed when its pages were read on Oct 5, 2026. Document360 is listed for Web.
Does Document360 have an iPhone app?
No iPhone app was listed when its pages were read on Oct 5, 2026. Document360 is listed for Web.
Is Document360 open source?
Document360 is not described as open source on its own site, as read on Oct 5, 2026.
Does Document360 have an API?
Yes. Document360 offers a public API, according to its own site.
What does Document360 integrate with?
Document360's listing names Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Salesforce, GitHub and Zapier. A listing names up to eight integrations, so it may connect to more.
Who makes Document360?
Document360 is made by Kovai.co. It dates from 2018.
What are the alternatives to Document360?
The closest alternatives to Document360 in our directory are Helpjuice, GitBook, Archbee, KnowledgeOwl and Confluence. Each one has a side-by-side comparison with Document360.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 5, 2026.