The Document360 Insider’s Guide
Everything we know about Document360 in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Document360
The Insider’s Guide
Hosted knowledge base software for public and private docs
Every plan, grade, refund rule and rival among docs and wiki tools, read from Document360’s own pages.
Made by Kovai.co · checked Oct 5, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Document360’s own pages, its app-store listings and our grades. Every fact in it is on Document360’s page too, where it is kept up to date. Checked Oct 5, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 4 of the 51 other docs and wiki tools we grade
Document360 is hosted knowledge base software for customer help centers, internal knowledge bases, SOPs and API documentation. Writers work in a Markdown or WYSIWYG editor with revision history, review workflows and reusable snippets, and its Eddy AI adds a writing agent, AI search and an MCP server. Prices are not published: each customer gets a quote based on its setup.
To get you started, here are 8 things to know about Document360, taken from its own pages and our grades.
- 1
Best for customer help centres with review workflows
Look elsewhere if you want to try before you talk to sales.
- 2
You can try it first
Free trial started by booking a live demo; the site does not state how long it lasts
- 3
It runs on Web
Web, with a browser extension too.
- 4
Markdown and WYSIWYG editors
Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.
- 5
Public and private projects
A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.
- 6
Eddy AI
The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.
- 7
A 2.2 GPA, above 4 of 51
That is against the other docs and wiki tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Document360 you would be making a search engine with an AI model behind it. That is not a weekend's work, with an AI app builder or without one.
Document360 at a glance
- Pricing
- Free trial
- Free plan
- No
- Free trial
- Free trial started by booking a live demo; the site does not state how long it lasts
- Runs on
- Web, Browser extension
- Made by
- Kovai.co, since 2018
- Category
- Docs & Wikis
- Our grade
- 2.2 GPA, fair
The report card
Best for customer help centres with review workflows
Document360 is a hosted knowledge base for customer help centers, internal handbooks and API docs, with review workflows and an AI that drafts articles and answers questions. There isn't a single price on its site: every plan is a quote, the AI chatbot and Premium Suite are add-ons on top, and even the free trial starts with booking a demo. Look elsewhere if you want to try before you talk to sales.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | There isn't a price anywhere on the site. Every plan is a custom quote worked out from team accounts, workspaces, languages, security needs and AI usage, and the AI chatbot and Premium Suite are add-ons on top of that. With nothing published, there's nothing to set against the $15-a-month middle. |
| Free plan and trial | D | No free plan, and the only way in is to book a live demo: that's how the free trial starts, and the site never says how long it runs. A trial you have to ask a salesperson for is barely a trial. |
| Features | B | Markdown and WYSIWYG editors with revision history, public and private knowledge bases side by side on their own domains, a workflow builder for review cycles, analytics on searches and reader feedback, and Eddy AI drafting articles and citing sources. The job is covered, with the chatbot sold separately. |
| Ease of use | C | No store rating on record. It's hosted, so there's no server to run, and writers choose between Markdown and WYSIWYG, but you can't sign up and poke around — it starts with a booked demo — and there are projects, domains and review workflows to set up. |
| Platforms and integrations | B | A web app with a Chrome extension for searching articles, a Customer API of more than 180 endpoints with OAuth 2.0, and Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Salesforce, GitHub and Zapier connected. No desktop or mobile apps are listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Document360 is for
- Fits if you're a software company publishing a help center for customers
- Works for teams needing a public knowledge base and a private one side by side, with review workflows
Who it is not for
- Skip it if you want to see a price before talking to sales, because none are published
- Not for you if you want to sign up and try it tonight, as the trial starts with a booked demo and has no stated length
- Pricey if you want the AI chatbot or the AI Premium Suite, which are add-ons to whatever you're quoted
- Skip it if you want a desktop or phone app; it's the browser plus a Chrome extension
Good to know
Good for
- Software companies publishing a customer-facing help center
- Teams running public and private knowledge bases side by side
- Technical writers who want review workflows and revision history
Worth knowing
- Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
- The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
- The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
- The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
1
plan
Document360 is a paid product with a free trial.
There isn't a price anywhere on the site.
Custom plan
Custom
Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.
Trying it first
Free trial started by booking a live demo; the site does not state how long it lasts
Read from document360.com on Oct 5, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
2
Places it runs: Web and Browser extension
Hosted knowledge base software for public and private docs. Here is what it does, as its own site describes it, and what it covers: public API, AI features, AI search, Markdown, wiki, templates.
The job is covered, with the chatbot sold separately.
- Markdown and WYSIWYG editors
- Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.
- Public and private projects
- A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.
- Eddy AI
- The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.
- Review and publishing workflows
- A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.
- Analytics
- Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.
- API and integrations
- Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.
Where it runs
- Web
- Browser extension
What it works with
- Zendesk
- Freshdesk
- Intercom
- Slack
- Microsoft Teams
- Salesforce
- GitHub
- Zapier
Document360 is made by Kovai.co, and has been around since 2018.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
4/51
Other docs and wiki tools it is graded above
Document360's GPA of 2.2 is higher than 4 of the 51 other docs and wiki tools we grade, and level with 8.
It stands best on features (B, above 21 of 51) and worst on free plan and trial (D, above 2).
Each grade against the category
Every bar is all 52 docs and wiki tools we grade, cut by the letter each got. Document360’s own letter is outlined.
- CValue for moneyAbove 10 of 51
- DFree plan and trialAbove 2 of 51
- BFeaturesAbove 21 of 51
- CEase of useAbove 9 of 51
- BPlatforms and integrationsAbove 10 of 51
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Document360 you would be making a search engine with an AI model behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 39 of the 51 other docs and wiki tools grade higher.
What you could make
- Wiki, Markdown and templates: an app builder makes these well.
What you could not
- A search engine with an AI model behind it.
- It plugs into other products, Zendesk, Freshdesk and Intercom among them, and has an API.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Document360’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Helpjuice, GitBook, Archbee, KnowledgeOwl and Confluence
The 5 tools Document360 is most often weighed against, with where each one differs from it.
- 2.2GPA
Helpjuice
Free trial · from $249/mo
Hosted knowledge base software with a design built for you.
- Document360 also covers Markdown and templates.
- Helpjuice also covers chat assistant and reports.
- 2.4GPA
GitBook
Free plan · from $65/mo
Documentation platform for product and API docs, synced with Git.
- GitBook has a free plan. Document360 does not, though it has a free trial.
- Only Document360 lists a browser extension.
- Document360 also covers wiki and templates.
- 2.2GPA
Archbee
Free trial · from $80/mo
Documentation platform for public and internal knowledge portals.
- Only Document360 lists a browser extension.
- Only Archbee lists macOS, Windows and Linux apps.
- Document360 also covers AI search, wiki and templates.
- 2.2GPA
KnowledgeOwl
Free trial · from $100/mo
Knowledge base software with unlimited readers on every plan.
- Only Document360 lists a browser extension.
- Document360 also covers Markdown and templates.
- KnowledgeOwl also covers chat assistant and reports.
- 3.0GPA
Confluence
Free plan · from $6.70/mo
Team wiki and docs workspace from Atlassian, tied to Jira.
- Confluence has a free plan. Document360 does not, though it has a free trial.
- Only Document360 lists a browser extension.
- Only Confluence lists iOS and Android apps.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Document360 free?
No, Document360 is a paid product, but you can try it first. Free trial started by booking a live demo; the site does not state how long it lasts.
How much does Document360 cost?
Document360 lists one plan. Custom plan: custom pricing.
What platforms does Document360 work on?
Document360 is available on Web. It also has a browser extension.
Does Document360 have an Android app?
No Android app was listed when its pages were read on Oct 5, 2026. Document360 is listed for Web.
Does Document360 have an iPhone app?
No iPhone app was listed when its pages were read on Oct 5, 2026. Document360 is listed for Web.
Is Document360 open source?
Document360 is not described as open source on its own site, as read on Oct 5, 2026.
Does Document360 have an API?
Yes. Document360 offers a public API, according to its own site.
What does Document360 integrate with?
Document360's listing names Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Salesforce, GitHub and Zapier.
Who makes Document360?
Document360 is made by Kovai.co. It dates from 2018.
What are the alternatives to Document360?
The closest alternatives to Document360 in our directory are Helpjuice, GitBook, Archbee, KnowledgeOwl and Confluence.
How does Document360 compare with other docs and wiki tools?
Document360's GPA of 2.2 is higher than 4 of the 51 other docs and wiki tools we grade, and level with 8.
Could I make my own version of Document360?
To replace Document360 you would be making a search engine with an AI model behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Document360’s own pages on Oct 5, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Document360's own pages on 5 October 2026. Also tested with a demo account on 2026-05-24.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Kovai.co. Prices change, so check document360.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Document360, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/document360
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Document360: The Insider's Guide", checked Oct 5, 2026. https://toolgpa.com/tools/document360
Know someone choosing between docs and wiki tools?
Send them this guide: toolgpa.com/tools/document360/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded docs and wiki tools after Document360, each with an Insider's Guide of its own.
- Docs & Wikis Insider's GuideEvery one of the 52 docs and wiki tools we grade, compared
- Zoho Writer Insider's GuideFree online word processor with AI and document automation3.6 GPA
- Google Docs Insider's GuideBrowser-based word processor, free with a Google Account3.4 GPA
- ONLYOFFICE Insider's GuideOpen-source office suite for documents, sheets, slides and PDFs3.4 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Document360’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Document360 is a trademark of its owner, and this guide is not made, paid for or approved by Kovai.co. Prices and plans change: check document360.com before you buy.