ProProfs Knowledge Base
Knowledge base software for help centers and internal wikis
What is ProProfs Knowledge Base?
ProProfs Knowledge Base is hosted software for building public help centers, user manuals and private internal wikis. It pairs a WYSIWYG editor, templates and revision history with AI tools that draft articles, answer searches in plain language and translate content into more than 60 languages. A free plan covers one author and 25 pages; paid plans are priced per author for external knowledge bases and per user for internal ones.
ProProfs Knowledge Base has a free plan. Paid plans start at $49 per author / month, billed annually; internal wikis $0.99 per user (min 50). See every plan
Good for
- Support teams building a public help center or user manual
- Companies that want a private wiki priced per reader
- Very small knowledge bases: 25 pages are free forever
Worth knowing
- The free plan is limited to 1 author and 25 pages; Essentials allows 1 site and 300 pages, and Business 3 sites and 500 pages.
- Internal knowledge bases are priced per user with a 50-user minimum, from $0.99 per user a month billed annually.
- SSO, the API and webhooks, audit logs and the 100+ integrations are listed under Business Complete Elite, which is sold on annual plans only.
- Removing ProProfs branding and using a custom domain is a paid add-on at $300 a year or $30 a month.
Key features
- AI writer and import
- AI drafts, rewrites and expands articles from a prompt, and turns a URL or an uploaded document into a structured knowledge base article.
- AI search
- Readers ask questions in plain language and get one synthesized answer drawn from the whole knowledge base rather than a list of links.
- Editor, templates and branding
- A WYSIWYG editor with callouts, toggles and an auto-generated table of contents, plus 25+ templates, a homepage builder and custom CSS and HTML.
- Revision history and workflows
- Revision history and a Vault for deleted articles come with Essentials. Version control starts on Business and the approval workflow on Business Complete Elite.
- Step-by-step guide creator
- From the Business plan, a browser extension records on-screen clicks and turns them into step-by-step guides with annotated screenshots.
- Help widget and ticket deflection
- An embeddable help widget, tooltips and pop-ups show articles in context, and ticket forms suggest relevant articles before a request is submitted.
ProProfs Knowledge Base pricing
- Starts at
- $49 per author / month, billed annually; internal wikis $0.99 per user (min 50)
- Free plan
- 1 author and up to 25 pages, free forever. The pricing page says the free plan includes all features.
- Free trial
- 15-day free trial of paid plans, no credit card required, plus a 15-day money-back guarantee
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 1 author and up to 25 pages, free forever, with the features the pricing page lists for paid plans. |
| Essentials (Internal Knowledge Base) | $0.99per user / month, billed annually ($1.99 billed monthly) | Private wiki for at least 50 users. Internal Business is $1.99 and Business Complete Elite $2.99 per user a month, billed annually. |
| Essentials (External Knowledge Base) | $49per author / month, billed annually ($79 billed monthly) | 1 site and 300 pages for a public help center, with the AI writer, AI search, AI translation, 25+ templates and custom CSS and HTML. |
| Business (External Knowledge Base) | $69per author / month, billed annually ($99 billed monthly) | 3 sites and 500 pages, adding version control, 60+ language localization, the help widget, ticket deflection and the guide creator. |
| Business Complete Elite | $79per author / month, annual plans only ($948 a year) | Unlimited sites and pages, adding SSO, API and webhooks, approval workflow, audit logs, 100+ integrations and personalized onboarding. |
| Customer Delight Suite | From $499per month, annual plans only | Everything in Business Complete Elite plus ProProfs Help Desk, Live Chat and Survey Maker. |
Read from proprofskb.com on Oct 6, 2026. Prices change, so confirm with ProProfs Knowledge Base before you buy.
Ways to pay less
- Annual discountSave up to 50% with annual billing
Billed annually, external Essentials is $49 per author a month instead of $79 and Business $69 instead of $99. Internal Essentials is $0.99 per user instead of $1.99.
Stated on proprofskb.com
Works with
- Zendesk
- Freshdesk
- Salesforce
- Slack
- Jira
- Google Analytics
- Hotjar
- Olark
ProProfs Knowledge Base alternatives
- ProProfs Knowledge Base vs Helpjuice
Free trial · from $249/mo
- ProProfs Knowledge Base vs Document360
Free trial
- ProProfs Knowledge Base vs KnowledgeOwl
Free trial · from $100/mo
- ProProfs Knowledge Base vs HelpDocs
Free trial · from $99/mo
- ProProfs Knowledge Base vs Confluence
Free plan · from $6.70/mo
Common questions
Is ProProfs Knowledge Base free?
ProProfs Knowledge Base has a free plan. 1 author and up to 25 pages, free forever. The pricing page says the free plan includes all features. Paid plans start at $49 per author / month, billed annually; internal wikis $0.99 per user (min 50).
How much does ProProfs Knowledge Base cost?
ProProfs Knowledge Base lists 6 plans. Free: $0. Essentials (Internal Knowledge Base): $0.99 per user / month, billed annually ($1.99 billed monthly). Essentials (External Knowledge Base): $49 per author / month, billed annually ($79 billed monthly). Business (External Knowledge Base): $69 per author / month, billed annually ($99 billed monthly). Business Complete Elite: $79 per author / month, annual plans only ($948 a year). Customer Delight Suite: from $499 per month, annual plans only. Prices were read from proprofskb.com on Oct 6, 2026.
What platforms does ProProfs Knowledge Base work on?
ProProfs Knowledge Base is available on Web. It also has a browser extension.
Does ProProfs Knowledge Base offer any discounts?
ProProfs Knowledge Base publicly lists the following: Save up to 50% with annual billing.
Does ProProfs Knowledge Base have an Android app?
No Android app was listed when its pages were read on Oct 6, 2026. ProProfs Knowledge Base is listed for Web.
Does ProProfs Knowledge Base have an iPhone app?
No iPhone app was listed when its pages were read on Oct 6, 2026. ProProfs Knowledge Base is listed for Web.
Is ProProfs Knowledge Base open source?
ProProfs Knowledge Base is not described as open source on its own site, as read on Oct 6, 2026.
Does ProProfs Knowledge Base have an API?
Yes. ProProfs Knowledge Base offers a public API, according to its own site.
What does ProProfs Knowledge Base integrate with?
ProProfs Knowledge Base's listing names Zendesk, Freshdesk, Salesforce, Slack, Jira, Google Analytics, Hotjar and Olark. A listing names up to eight integrations, so it may connect to more.
Does ProProfs Knowledge Base have a free trial?
Yes. 15-day free trial of paid plans, no credit card required, plus a 15-day money-back guarantee.
Who makes ProProfs Knowledge Base?
ProProfs Knowledge Base is made by ProProfs.
What are the alternatives to ProProfs Knowledge Base?
The closest alternatives to ProProfs Knowledge Base in our directory are Helpjuice, Document360, KnowledgeOwl, HelpDocs and Confluence. Each one has a side-by-side comparison with ProProfs Knowledge Base.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 6, 2026.