HelpDocs vs Helpjuice

HelpDocs

• Support teams that want to buy a help center without a sales call
• Products that need help content embedded inside the app
• Early-stage startups, which can apply for 50% off for two years

Helpjuice

• Support teams that want a branded customer help center
• Companies keeping public and internal knowledge bases in one tool
• Large organizations: the top plan has no user limit

HelpDocs

• There is no free plan: after the 14-day trial the cheapest plan is $99 a month billed annually, or $129 billed monthly.
• Plans include 5, 15 or 25 editors. Only Harvest lists extra editors, at $25 each per month.
• Sprout is limited to 3 languages and 10 machine translations a month, and has no audit trail, advanced permissioning or SSO.
• Analytics history covers 90 days on Sprout, 180 days on Bloom and 365 days on Harvest.

Helpjuice

• There is no free plan: when the 14-day trial ends, the account becomes inactive until a paid plan is chosen.
• The entry plan costs $249 a month for 30 users and leaves out SSO and the AI writer, AI search and chatbot.
• Anyone with credentials to log in counts as a user, and file storage is capped at 12 GB, 24 GB or 38 GB depending on the plan.
• The pricing page shows monthly prices only and mentions no annual billing option.

HelpDocs

Editor with reusable content

Clips are reusable blocks that update in every article they sit in, and Variables store a value such as a product name once so a change reaches every mention.

HelpDocs AI

AI credits pay for drafting and rewriting articles, generating meta descriptions, alt text and search tags, and Ask AI answers. Bloom adds AI style enforcement.

Lighthouse widget

An embeddable help widget lets customers find answers from the knowledge base inside a website or product, and is set up without writing code.

Connections to AI tools and Slack

An MCP server connects Claude, ChatGPT, Cursor and other clients to the knowledge base, a Slack app brings articles into a workspace, and a REST API returns JSON.

Multilingual knowledge bases

Articles are translated by machine or by hand. Sprout covers 3 languages, Bloom 20 and Harvest unlimited, each with a monthly allowance of machine translations.

Permissions and governance

Advanced permissioning and an audit trail start on Bloom. Single sign-on, IP restriction and custom HTTP headers come with Harvest.

Helpjuice

Editor and publishing controls

Articles support scheduled publishing, publish approval, expiration dates, version history and content reuse, plus tabs, accordions and embedded files and media.

Live collaboration and workflows

Several authors can work on an article in real time, leave comments and feedback notes, assign tasks and move content through approval flows.

Customized design

Helpjuice's team builds the knowledge base design to match your brand when you sign up, and a visual editor and a code editor allow further changes.

AI suite

An AI writer drafts articles, AI search interprets what a reader means, and an AI chatbot answers questions from the knowledge base. It is included from the AI-Knowledge Base plan.

Localization

A knowledge base can be published in as many languages as needed with a language switcher, and AI Article Translation covers more than 40 languages.

Analytics

Reports show the impact of articles, the topics people read, what they search for and how productive authors are.

HelpDocs

• Sprout$99

  per month, billed annually ($129 billed monthly)

  5 editors, 1,000 AI credits a month, 3 languages, unlimited viewers, the Lighthouse widget and custom CSS and JavaScript.

• Bloom$239

  per month, billed annually ($299 billed monthly)

  15 editors and 5,000 AI credits, adding advanced permissioning, an audit trail, embedded SSO (JWT), 20 languages and custom HTML templates.

• Harvest$399

  per month, billed annually ($499 billed monthly)

  25 editors and 10,000 AI credits, adding SSO with anonymous mode, IP restriction, unlimited languages and 2 additional domains.

Helpjuice

• Knowledge Base$249

  per month

  30 users and 12 GB of file storage, with the essential features, a customized design and AI article translation. No AI suite or SSO.

• AI-Knowledge Base$449

  per month

  100 users and 24 GB of storage, adding SSO and the AI suite: AI writer, AI search, AI chatbot and the step-by-step tutorial builder.

• Unlimited AI-Knowledge Base$799

  per month

  Unlimited users and 38 GB of storage, with SSO, the AI suite and unlimited customization credits.

HelpDocs

• Annual discount

  Save 20% with annual billing

  The pricing page marks annual billing as saving 20%: Sprout is $99 a month instead of $129, Bloom $239 instead of $299 and Harvest $399 instead of $499.

• Startups

  Greenhouse: 50% off for two years

  Startups under 3 years old with 5 or fewer employees can apply for 50% off Sprout, Bloom or Harvest for 24 months, plus 3,000 bonus AI credits.

Helpjuice

• Nonprofit

  Discounts for nonprofits

  The pricing FAQ says Helpjuice offers special discounts to nonprofits that contact its team. No rate is published.

• Education

  Discounts for educational institutions

  The pricing FAQ says Helpjuice offers special discounts to educational institutions that contact its team. No rate is published.