Confluence vs KnowledgeOwl

Confluence

• Teams that run Jira and want documentation linked to their issues
• Company wikis and intranets organized into spaces per team or project
• Small teams: the Free plan covers up to 10 users

KnowledgeOwl

• Documentation teams that want migration and onboarding done with them
• Knowledge bases with many readers and only a few authors
• Nonprofits and B Corporations, which get a 25% discount

Confluence

• The Free plan stops at 10 users and 2 GB of storage and has no space or page permission settings.
• The pricing page's default prices ($5.42 Standard, $10.44 Premium) are per-user averages for a 300-user team; the first 100 users cost $6.70 or $13.20 each.
• Enforced SSO and SCIM need a separate Atlassian Guard Standard subscription on every plan except Enterprise, which is sold on annual contracts only.
• The self-managed Data Center edition reaches end of life on March 28, 2029, when its subscriptions expire and it becomes read-only.

KnowledgeOwl

• Each plan includes only 1 author and 1 knowledge base; additional ones are listed at $25 per author and $50 per knowledge base.
• Basic has no custom domain, HTML/CSS/JS branding control, developer API or remote authentication. Those start on Pro at $250 a month.
• SAML SSO, Salesforce SSO and custom author roles need the Business plan at $500 a month.
• Articles are capped by plan: 1,000 on Basic, 2,500 on Pro and 5,000 on Business.

Confluence

Pages and spaces

Pages hold project plans, meeting notes and policies, and are grouped into spaces with a page tree. Several people can edit at once, with inline and page comments and version history.

Whiteboards

Freeform canvases for brainstorming and diagrams, with built-in links to Jira. Free allows 3 active whiteboards per user, Standard 10, and Premium and Enterprise have no limit.

Databases

Structured collections that gather information from Jira and other apps and can be laid out as tables, cards or boards.

Rovo AI

Rovo Search, Chat and Agents come with paid plans and are metered in monthly credits: 25 per user on Standard, 70 on Premium and 150 on Enterprise.

Automation

Rule-based automation with templates and a low-code builder. Monthly allowances run from 50 steps per subscription on Free to 500 steps per user on Enterprise.

Permissions and external sharing

Paid plans add space and page permissions, view-only public links, anonymous access and up to 5 free guests per paid user, each limited to a single space.

KnowledgeOwl

Editor and versioning

A no-code rich text editor with reusable content snippets, article statuses from Draft to Needs Review, and major and minor versions that can be compared and restored.

Search and AI chatbot

Search needs no tagging and includes semantic search, a synonym library and indexed PDF content. The AI chatbot answers only from the knowledge base and links to its source articles.

Reader access controls

Unlimited reader groups decide who can read which content. Remote authentication starts on Pro, and SAML and Salesforce single sign-on on Business.

AI writing help

AI credits cover first drafts and outlines, article summaries, meta descriptions and style guide review: 100 a month on Basic, 500 on Pro and 1,000 on Business.

Owl Analytics

Built-in reports track searches, article performance and content gaps, keeping 45 days of data on Basic, 90 days on Pro and 450 days on Business.

Migration and theme build

KnowledgeOwl's team migrates existing content, builds a custom branded theme at no extra charge and holds regular 1:1 onboarding calls until launch.

Confluence

• Free$0

  Up to 10 users on one site with 2 GB of file storage, 3 active whiteboards per user and community support.

• Standard$6.70

  per user / month, billed monthly (first 100 users)

  250 GB of storage, page permissions, guests, public links and 25 Rovo credits per user. Annual billing is $680 a year for up to 10 users.

• Premium$13.20

  per user / month, billed monthly (first 100 users)

  Unlimited storage and whiteboards, analytics, company hub, 24/7 critical-issue support and a 99.9% uptime SLA. $1,300 a year for up to 10 users.

• EnterpriseCustom

  Annual contracts through sales: Atlassian Guard Standard included, up to 150 sites, Atlassian Analytics and a 99.95% uptime SLA.

KnowledgeOwl

• Basic$100

  per month

  1 author and 1 knowledge base, up to 1,000 articles, 100 AI credits and 45 days of analytics. No custom domain, developer API or SSO.

• Pro$250

  per month

  Up to 2,500 articles and 500 AI credits, adding a custom domain, HTML/CSS/JS branding control, the developer API, remote authentication and reader reports.

• Business$500

  per month

  Up to 5,000 articles and 1,000 AI credits, adding SAML and Salesforce SSO, custom author roles, payment by invoice and a 99.5% uptime guarantee.

• Enterprise$1,250

  per month

  Custom article, author and knowledge base counts, 10,000 AI credits, dedicated account management, custom terms and a 99.9% uptime SLA.

Confluence

• Annual discount

  Save up to 17% with annual billing

  The pricing page's billing toggle states a saving of up to 17% on annual plans. Annual prices are set by user tier: Standard is $680 a year and Premium $1,300 a year for up to 10 users.

• Nonprofit

  75% off for eligible nonprofits

  Atlassian's licensing page offers Confluence Cloud at 75% off to eligible Community customers: registered nonprofits and social enterprises, verified through Goodstack.

• Education

  75% off for academic institutions

  Academic licenses give eligible schools, colleges and affiliated research institutes 75% off the list price of Confluence Standard, Premium and Enterprise.

• Education

  75% off Classroom licenses

  Eligible college students, graduate students and teachers using Confluence for classroom or learning activities get 75% off Standard and Premium.

KnowledgeOwl

• Nonprofit

  25% off for nonprofits and B Corps

  The KnowledgeOwl for Good discount gives nonprofits, B Corporations and purpose-driven organizations 25% off.