Docusign vs Icertis (2026): which should you pick?

Pick Docusign if

• Fits if your clients and partners already expect a Docusign envelope
• Works for teams that want web forms and payment at signing on one plan, Business Pro

Look elsewhere if

• Pricey if you're a small team, at $25 a head a month even paying the year upfront
• Tight if you send a lot, as each user gets 100 envelopes a year, or 10 a month on monthly plans, and extras are billed one by one
• Skip it if you might cancel early, as the annual plan billed monthly holds you to the year after 30 days
• Watch out: SMS delivery is from $0.36 a message and ID checks from $2.40 each after the first five
• Not for you if you need SSO, Salesforce, HIPAA or data residency, which are sold only on custom Enhanced plans

Pick Icertis if

• Fits if you run contracts across a large company with SAP or Workday
• Makes sense if you want AI agents working inside contract data

Look elsewhere if

• Skip it if you want to sign documents, as signing is through other vendors' adapters
• Watch out: there is no pricing page, only demo requests
• Not for you if you are a small team, since it targets large organisations
• Not for you if you want a phone or desktop app, because only a cloud platform is described

Docusign

• Standard and Business Pro include 100 envelopes per user a year on annual plans, or 10 a month on monthly plans; envelopes past the allowance are billed one by one.
• Annual plans paid monthly are a one-year commitment: cancelling after the first 30 days means paying the rest of the year.
• SMS delivery costs from $0.36 a message and ID verification from $2.40 an attempt, after five of each included once on Standard and Business Pro.
• SSO, Salesforce and NetSuite integrations, HIPAA support and data residency are sold only with the custom Enhanced plans.

Icertis

• No pricing page exists; the site points to demo requests and talking to an expert.
• E-signature comes through DocuSign or Adobe Sign adapters, not a signing tool built into Icertis.
• It targets large organizations and is more than a small team needs for signing.
• The vendor describes a cloud platform only, with no desktop or mobile apps.

Docusign

Send and sign

Upload a document, drag on signature and form fields, set a signing order and send it. Signers do not need a Docusign account.

Templates

Reusable templates on every plan; Standard adds templates shared across the team, and Business Pro adds locked templates.

Audit trail and reminders

Each envelope keeps a real-time audit trail and shows whether it was sent, delivered or completed, with automatic reminders to signers.

Web forms and payments

Business Pro adds mobile-friendly web forms that feed a signing flow, payment collection at signing and bulk sending to many recipients.

AI help for signers

AI-generated summaries and a question-and-answer panel explain an agreement to signers, and AI can suggest where fields should go.

Integrations and API

Cloud storage and Microsoft 365 or Google Workspace links on every plan; the API and over 1,000 partner integrations start at Business Pro.

Icertis

Engage, Operate and Analyze

The product is organized into three areas: drafting and negotiation, an operating system for contracts, and portfolio-wide analytics.

Vera AI agents

Agents for drafting, redlining, risk review, obligations and fulfillment act within limits the customer sets, per the vendor's site.

Native integrations

Pre-built adapters connect SAP, Microsoft, Salesforce, Workday, Adobe Sign and DocuSign to the contract platform.

Agent interoperability

The site lists connections to enterprise AI agents including Copilot, OpenAI, Claude and Joule.

Public-sector adapters

Specialized adapters cover SAM.gov and Federal Clause, along with API-based integrations for regulated workflows.

Docusign

• Personal$11

  per month, annual plan billed monthly ($132 a year)

  One user and 5 envelopes a month, with reusable templates, an audit trail and AI summaries for signers.

• Standard$30

  per user / month, annual plan billed monthly ($360 a year)

  Up to 50 users and 100 envelopes per user a year, with shared templates, comments, custom branding and delegated signing.

• Business Pro$45

  per user / month, annual plan billed monthly ($540 a year)

  Adds web forms, payment collection, bulk sending, conditional fields, locked templates and API access, still 100 envelopes per user a year.

• EnhancedCustom

  Sold through sales for more than 50 users: custom envelope limits, SSO, organization management and Salesforce document generation.

Icertis

Pricing could not be confirmed. See icertis.com.

Docusign

• Annual discount

  Save up to 33% on an annual plan

  Docusign's pricing page says the annual plan billed monthly saves up to 33% against month-to-month billing, which has a lower envelope allowance.

• Annual discount

  Lower price for paying the year upfront

  Docusign's eSignature page lists Personal at $10, Standard at $25 and Business Pro at $40 per user a month when billed annually ($120, $300 and $480 a year).

Icertis

No public discounts listed.