Guru vs Zoho Learn

Guru

• Companies that want one verified source of answers for staff and AI tools
• Support, sales and IT teams that need cited answers inside Slack or Teams
• Organizations that need audit trails and permission-aware AI answers

Zoho Learn

• Companies that want SOPs and employee training in the same tool
• Small teams: the Free plan covers 5 users
• Organizations training customers or partners through branded portals

Guru

• Guru publishes no prices: its pricing page describes custom packages scoped with the sales team, and the site offers no self-serve signup.
• Every invited user takes a paid seat, including people who only read content.
• There is no native mobile app; phones use a mobile web app or Slack, and Guru says its desktop experience has the most complete functionality.
• Canceling requires written notice at least 15 days before the renewal date, and Guru does not issue refunds.

Zoho Learn

• The Free plan stops at 5 users, 3 spaces, 5 manuals and 5 courses, and has no external sharing, version history or PDF export.
• Article drafts, templates, verification reminders, mandatory reads, knowledge reports and a custom domain are limited to Professional.
• Custom portals are a paid add-on on Express, from $0.50 per portal user a month; Professional includes one portal with five portal users.
• The signup page offers a 7-day free trial, while the pricing FAQ describes a 30-day trial of the Professional plan.

Guru

Verified knowledge base

Knowledge is organized into collections and kept current through verification. Usage signals, content age and policy rules handle most checks, and the rest are routed to assigned experts.

Knowledge Agents

Chat-style agents answer questions with citations, run multi-step research across sources and can act in connected systems, such as creating a ticket, as the signed-in user.

Search across connected sources

More than 100 connectors bring enterprise apps, databases and file systems into one search index, and each source keeps its original access permissions.

AI-drafted documentation

Agents turn conversations, meetings and tickets into draft documents and route them to subject-matter experts for review before anything is published.

Answers inside other tools

Guru answers questions in Slack and Microsoft Teams, in a browser extension for Chrome, Edge and Opera, and through an MCP server that AI tools can query.

Governance controls

Role-based access, SAML SSO and SCIM, audit logs with lineage, and DLP masking that redacts personal and sensitive data when content is ingested.

Zoho Learn

Spaces, manuals and articles

Knowledge sits in a built-in hierarchy: spaces for teams or departments, manuals for topics, and articles that can be grouped into chapters.

Collaborative editor

Several authors can edit an article at once and discuss it in inline comments. Articles take tables, embedded video, syntax-highlighted code blocks, drawings and flowcharts.

Verification and mandatory reads

Verification reminders prompt authors to review articles, and mandatory reads confirm that people have read them. Both are on Professional, which also keeps unlimited version history.

Course builder

Courses combine text, video and document lessons with quizzes and accept imported SCORM packages. Learning paths chain courses together, and certificates are issued on completion.

Zia AI assistant

Zia drafts an SOP from a single prompt, rephrases and summarizes articles, and generates course outlines, text lessons and assignment questions.

Custom portals

Branded public or private portals share manuals and deliver training to customers, partners and other people outside the organization.

Guru

• Custom packageCustom

  Quoted by sales from an organization's scale, knowledge complexity and AI maturity; includes platform access and a team of solution engineers.

Zoho Learn

• Free$0

  5 users, 3 spaces, 5 manuals, 5 courses, 2 learning paths and 1 GB of storage, with one question bank of 20 questions.

• Express$0.83

  per user / month, billed annually ($1 billed monthly)

  10 spaces, 50 manuals, 25 courses and 1 GB per user, plus password-protected external sharing, 30 days of version history and PDF export.

• Professional$2.50

  per user / month, billed annually ($3 billed monthly)

  Unlimited spaces, manuals and courses with 5 GB per user, plus assignments, article drafts and templates, verification and mandatory reads.

Guru

• Nonprofit

  Guru for Good nonprofit pricing

  Guru for Good offers the product at a reduced cost to eligible 501(c)(3) nonprofits that contact the company. The pricing page does not state the size of the discount.

Zoho Learn

• Annual discount

  Save 17% with yearly billing

  The pricing page marks yearly billing as saving 17%: Express drops from $1 to $0.83 and Professional from $3 to $2.50 per user a month.

• Nonprofit

  Special pricing for nonprofits

  The pricing FAQ says Zoho Learn has special pricing for non-profit organizations. No rate is published, so it has to be requested.

• Education

  Special pricing for educational institutions

  The pricing FAQ says Zoho Learn has special pricing for educational institutions. No rate is published, so it has to be requested.