Haptik vs Interakt (2026): which should you pick?
As of Nov 12, 2026, Interakt grades higher than Haptik: 2.6 against 1.6 out of 4.0.
Checked Oct 18, 2026 and Nov 12, 2026 · graded Oct 18, 2026 and Nov 12, 2026 by ToolGPA
Interakt grades higher on value for money, the free plan, features and platforms. They get the same grade on ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Haptik
Enterprise AI agents for customer service on chat, voice and WhatsApp
Interakt
WhatsApp and Instagram marketing, inbox and chatbots for Indian brands
Which one is for you
Pick Haptik if
- Fits if you are a large company automating customer service chats and calls
- Works for teams that want AI agents on WhatsApp and voice
Look elsewhere if
- Skip it if you want a price, because none is published
- Not for you if you are a small team, as the site says it serves enterprises
- Watch out: the pricing address redirects to the home page and the way in is a demo
- Watch out: no free plan or trial is listed, and Haptik is part of Jio Platforms
Pick Interakt if
- Fits if you run an Indian Shopify or WooCommerce store and sell over WhatsApp
- Works for teams who want unlimited agents on one WhatsApp number
Look elsewhere if
- Not for you if you want to pay in dollars, as prices are only in rupees plus taxes
- Tight if you want chatbots on the cheapest plan, as they start on Growth
- Pricey if you want AI agents, which cost ₹3,000 a month on top of Growth or Advanced
- Tight if you use several store apps, as Growth includes Shopify plus one more and the rest need Advanced
- Watch out: US marketing templates cost $0.028 each on top, and the Sales CRM is a separate ₹2,499 a month
How we grade them
| 1.6GPAHaptikWeak | 2.6GPAInteraktGood | |
|---|---|---|
| Value for money | CNo price is published; the site points to a demo request, so it sits at the middle. | BStarter with WhatsApp is ₹11,999 a year plus taxes, sold only yearly or quarterly, which undercuts its WhatsApp rivals' dollar plans at any recent exchange rate. No dollar price is published, and US marketing templates cost $0.028 each on top. Chatbots need Growth at ₹2,799 a month. |
| Free plan and trial | FNo free plan and no trial on the pages read. | CNo free plan, but a 14-day free trial with all features and no credit card. That's a fair look at both WhatsApp and Instagram. |
| Features | CAI agents by use case, a voice agent, an agent inbox, analytics and knowledge-base training. Aimed at enterprises, with little shown for small teams. | BThe whole job on two channels: bulk WhatsApp campaigns with click and conversion tracking, Instagram DM and comment automation, a shared inbox with unlimited agents, chatbots, catalogs, WhatsApp Pay and click-to-WhatsApp ads. AI agents cost ₹3,000 a month extra. |
| Ease of use | CNo store rating on record. Agents are trained on your knowledge base and tied into your channels. | CNo App Store rating on record. There's the WhatsApp Business API to set up, templates to write and chatbot flows to build, and the chatbots start on Growth. |
| Platforms and integrations | CWeb platform only on the pages read; no apps or integrations are listed. | BWeb, iPhone and Android, with Shopify, WooCommerce, Razorpay, PayU, WebEngage, MoEngage, CleverTap and Google Sheets. Growth allows Shopify plus one more app, and there's no desktop app, which an A needs. |
| Best for | enterprises running AI agents for customer service | WhatsApp and Instagram selling for Indian brands |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Haptik and Interakt. How we grade
Where they differ
- Haptik also covers AI support agent and dashboards.
- Interakt also covers marketing automation.
At a glance
| Haptik | Interakt | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | Not published | ₹999 per month (Instagram only; plus taxes) |
| Free plan | None | None |
| Free trial | None listed | 14-day free trial with all features, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Jio Haptik Technologies Limited | Jio Haptik Technologies Limited |
| Price read from | Not confirmed | interakt.shop |
| Checked | Nov 12, 2026 | Oct 18, 2026 |
Worth knowing
Haptik
- No prices are published; the site points to a demo request and the pricing URL redirects to the homepage.
- The site targets enterprises; it says it is trusted by 500+ of them.
- Haptik is part of Jio Platforms, per its about page.
Interakt
- Prices are shown only in rupees, plus taxes; no dollar plan price is published.
- Template messages to US numbers cost $0.028 for marketing and $0.004 for utility on Starter, per Interakt's rate table; Enterprise drops the template markup.
- The WhatsApp AI agents add-on costs ₹3,000 a month and needs Growth or Advanced; the Sales CRM is a separate ₹2,499 a month product.
- Growth includes Shopify plus one of the listed apps; more integrations need Advanced.
Key features
Haptik
- AI agents by use case
- Separate agents for customer service, sales, booking and lead qualification, plus an agent studio for building your own.
- Voice AI agent
- Answers phone calls in more than 100 languages, per the site.
- Omnichannel agent inbox
- Agents follow conversations across channels, and AI hands complex queries to people.
- Channels
- WhatsApp, voice, RCS Business Messaging, Instagram Direct, Facebook Messenger and web.
- Analytics
- Custom dashboards and an insights agent for resolution, satisfaction and trends.
- Knowledge-base training
- Trains agents on PDFs, DOCX, PPTX, CSV files and a website.
Interakt
- WhatsApp campaigns
- One-time and ongoing bulk campaigns with click tracking, automatic retries and conversion tracking through custom events.
- Instagram automation
- Unlimited DM and comment replies, "price please" auto-replies and giveaway flows that collect followers' WhatsApp numbers.
- Shared team inbox
- Unlimited agents answer WhatsApp and Instagram chats together, with welcome, away and delayed auto-replies.
- Chatbot builder
- Linear chatbot flows from Growth; Advanced adds branching, logic, API calls and automatic agent assignment.
- WhatsApp commerce
- Product catalogs, carts, WhatsApp Pay and payment links in the chat, with webhooks for carts, orders and payment confirmations.
- Click-to-WhatsApp ads
- Launch ads that open a WhatsApp chat and send conversion data back to Meta.
Plans
Haptik
Pricing could not be confirmed. See haptik.ai.
Interakt
Starter₹999
per month (Instagram only; plus taxes)
Instagram DM and comment automation with a shared inbox. Starter with WhatsApp is sold only quarterly (₹3,499) or yearly (₹11,999).
Growth₹2,799
per month (plus taxes), billed monthly
WhatsApp and Instagram, unlimited agents, FAQ and linear chatbots, catalogs, native payments, public APIs, Shopify plus one more app.
Advanced₹3,799
per month (plus taxes), billed monthly
Adds branching chatbots with API calls and conditions, chat auto-assignment, advanced webhooks and unlimited apps.
EnterpriseCustom
Adds the RCS channel, higher rate limits and campaign speeds, no markup on template messages, and personal support.
Ways to pay less
Haptik
No public discounts listed.
Interakt
- Annual discount
Save 20% with yearly or 8% with quarterly billing
Interakt's pricing page takes 20% off for yearly billing and 8% for quarterly: Growth is ₹26,399 a year or ₹7,699 a quarter, against ₹2,799 a month.
Common questions
Which is cheaper, Haptik or Interakt?
As of Nov 12, 2026, Haptik has no price we could confirm, and Interakt starts at ₹999 per month (Instagram only; plus taxes).
Which has a free plan, Haptik or Interakt?
As of Nov 12, 2026, neither Haptik nor Interakt has a free plan. Interakt has a free trial.
Which platforms do Haptik and Interakt run on?
As of Nov 12, 2026, only Interakt lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.