Haptik vs Karix (2026): which should you pick?
As of Nov 13, 2026, Haptik and Karix share a 1.6 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on which features you need.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Haptik
Enterprise AI agents for customer service on chat, voice and WhatsApp
Paid
Which one is for you
Pick Haptik if
- Fits if you are a large company automating customer service chats and calls
- Works for teams that want AI agents on WhatsApp and voice
Look elsewhere if
- Skip it if you want a price, because none is published
- Not for you if you are a small team, as the site says it serves enterprises
- Watch out: the pricing address redirects to the home page and the way in is a demo
- Watch out: no free plan or trial is listed, and Haptik is part of Jio Platforms
Pick Karix if
- Fits if you run a large operation in India and want WhatsApp, RCS and SMS from one provider
- Works for banks, retailers and similar firms that already buy messaging through a sales process
Look elsewhere if
- Skip it if you want to see a price before you talk to anyone, as none is shown
- Not for you if you need a free plan or trial, because there isn't one
- Not for you if you're a small shop sending a few hundred texts, since it's built for enterprise volumes
- Watch out: the market-share claims on its site are its own and weren't checked
How we grade them
| 1.6GPAHaptikWeak | 1.6GPAKarixWeak | |
|---|---|---|
| Value for money | CNo price is published; the site points to a demo request, so it sits at the middle. | CNo price is published anywhere, so there is nothing to set against the $36 middle of this category. A quote is the only way to find out. |
| Free plan and trial | FNo free plan and no trial on the pages read. | FNothing free: no plan, no trial, and the site sends you to book a demo. |
| Features | CAI agents by use case, a voice agent, an agent inbox, analytics and knowledge-base training. Aimed at enterprises, with little shown for small teams. | CWhatsApp, RCS, SMS, email and voice, plus a Campaign Manager and Conversation Builder. The listing gives little detail on what each one does, and the industry share claims on the site are the vendor's own. |
| Ease of use | CNo store rating on record. Agents are trained on your knowledge base and tied into your channels. | CNo store rating on record. It's an enterprise service sold through sales, so expect onboarding and set-up rather than signing up and sending. |
| Platforms and integrations | CWeb platform only on the pages read; no apps or integrations are listed. | CWeb only, with no integrations listed. A partner programme and a white-label app are offered, but nothing says what it plugs into. |
| Best for | enterprises running AI agents for customer service | big firms sending WhatsApp, RCS and SMS in India |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Haptik and Karix. How we grade
Where they differ
- Haptik also covers shared inbox, AI support agent and dashboards.
- Karix also covers marketing automation and sMS marketing.
In commonWebWhatsApp messagingChatbots
At a glance
| Haptik | Karix | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Jio Haptik Technologies Limited | Karix |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Haptik
- No prices are published; the site points to a demo request and the pricing URL redirects to the homepage.
- The site targets enterprises; it says it is trusted by 500+ of them.
- Haptik is part of Jio Platforms, per its about page.
Karix
- No prices are published; the site directs visitors to book a demo or connect with an expert.
- It is an enterprise CPaaS sold through sales, not a self-serve app with a free plan or trial.
- The site's industry share claims are the vendor's own and were not checked.
Key features
Haptik
- AI agents by use case
- Separate agents for customer service, sales, booking and lead qualification, plus an agent studio for building your own.
- Voice AI agent
- Answers phone calls in more than 100 languages, per the site.
- Omnichannel agent inbox
- Agents follow conversations across channels, and AI hands complex queries to people.
- Channels
- WhatsApp, voice, RCS Business Messaging, Instagram Direct, Facebook Messenger and web.
- Analytics
- Custom dashboards and an insights agent for resolution, satisfaction and trends.
- Knowledge-base training
- Trains agents on PDFs, DOCX, PPTX, CSV files and a website.
Karix
- Omnichannel messaging suite
- Messaging over WhatsApp, RCS, SMS, email and voice, plus Truecaller, which the site describes as an exclusive partnership.
- Campaign Manager
- A tool in the conversational suite for planning and running outbound customer campaigns.
- Conversation Builder
- Builds two-way conversational flows, with AI-powered customer experience features listed alongside.
- Ads2Chat
- Links advertising to chat conversations; the product is listed in the conversational suite.
- Security product
- Wisely ATP is listed as the company's security offering for messaging traffic.
- Partner and white-label options
- A partner program and a white-labelled application are offered for resellers and custom software.
Plans
Haptik
Pricing could not be confirmed. See haptik.ai.
Karix
Pricing could not be confirmed. See karix.com.
Common questions
Which is cheaper, Haptik or Karix?
As of Nov 13, 2026, Haptik has no price we could confirm, and Karix has no price we could confirm.
Which has a free plan, Haptik or Karix?
As of Nov 13, 2026, neither Haptik nor Karix has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.