Mitel vs Wildix (2026): which should you pick?
As of Nov 13, 2026, Wildix grades higher than Mitel: 2.0 against 1.6 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
Wildix grades higher on features and platforms. They get the same grade on value for money, the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Mitel if
- Fits if you are a business that already uses Mitel phones and wants to stay on them
- Works for buyers who deal with a reseller and want a quote
Look elsewhere if
- Not for you if you want prices on a page, as none are published
- Skip it if you want to try before you buy, because no trial or free plan is on record
- Watch out: Mitel's own site blocks automated reading, so the product list comes from a summary of its products page
- Watch out: platform support for the apps was not confirmed, so check it before buying
Pick Wildix if
- Fits if you want phone, chat and meetings in one system
- Works for teams that already use Microsoft 365 or Salesforce
Look elsewhere if
- Skip it if you want a posted price, as you have to book a demo
- Watch out: calls per user rise from 2 on PBX-Basic to 8 on UC-Business
- Pricey if you transcribe a lot, as capacity beyond UC-Premium is sold as extra bundles
- Not for you if you want figures for monthly, yearly or five-year terms, since none are shown
How we grade them
| 1.6GPAMitelWeak | 2.0GPAWildixFair | |
|---|---|---|
| Value for money | CNo price is published, so it sits in the middle until a quote says otherwise. | CNo prices published; the page describes four tiers and sends buyers to a demo. |
| Free plan and trial | FNo free plan and no trial on record, and no self-serve sign-up shown. | FNo free plan and no free trial is offered on the pages we read. |
| Features | CMiVoice Business, OpenScape Voice, MiCollab, contact centre and handsets. The listing is thin on what each does. | BFour tiers from PBX-Basic to UC-Premium, with apps, chat, meetings, reporting and AI tools. Nothing is missing from the core phone job. |
| Ease of use | CNo store rating on record, and no readable page shows the setup. Phone systems and handsets usually come through a reseller. | CNo store rating on record. It's sold through a demo, and the listing shows several apps and tiers to set up. |
| Platforms and integrations | CListed as web only; platform support for its apps was not confirmed from a readable vendor page. No integrations on record. | BWeb, iOS and Android, with HubSpot, Salesforce, Zoho, Microsoft 365 and Google Workspace. |
| Best for | a business buying phones through a reseller | cloud phone and team chat with built-in AI |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Mitel and Wildix. How we grade
Where they differ
In commonWebTeam chatVideo callsBusiness phone line
At a glance
| Mitel | Wildix | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Mitel | Wildix |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Mitel
- Mitel's own site blocks automated reading, so the product list here comes from a summary of its products page.
- No plan names or prices are published; the page points buyers to sales for a quote.
- Platform support for the apps was not confirmed from a readable vendor page and should be checked.
Wildix
- No prices are published; the pricing page describes the tiers and sends buyers to a demo.
- Concurrent calls per user rise from 2 on PBX-Basic to 8 on UC-Business.
- AI transcription capacity beyond what UC-Premium includes is sold as extra bundles.
- The site lists billing terms of monthly, yearly or five years but gives no figures.
Key features
Mitel
- MiVoice Business
- Business voice for roughly 10 to 1,000 users, offered on premises or hosted.
- OpenScape Voice
- Voice for multi-site enterprises of about 1,000 to 50,000 users, with on-premises control and cloud options.
- MiCollab
- Team chat, video and presence, listed with mobile and desktop apps.
- Contact center
- A Mitel CX contact center product sits alongside the voice platforms.
- Desk and wireless phones
- The product list includes 6900 Series IP desk phones and 700d DECT phones for frontline staff.
Wildix
- Four subscription tiers
- PBX-Basic for unattended phones, UC-Essential, UC-Business and UC-Premium, which can be combined in one system.
- Collaboration 7 apps
- Web, desktop and mobile apps for calls, team chat, presence, file sharing and web conferences, from UC-Essential up.
- AI tools
- Wilma AI voice bots and chatbots, with transcriptions, summaries and an in-chat assistant on UC-Business.
- Customer chat and meetings
- UC-Business adds a website chat widget, contact-me links and meetings with customers, plus two-way SMS and MMS.
- Reporting
- UC-Premium adds CDR-View call reporting and x-caracal contact center dashboards.
- Integrations hub
- 250+ business integrations are listed from UC-Business, including HubSpot, Salesforce, Zoho and Microsoft 365.
Plans
Mitel
Pricing could not be confirmed. See mitel.com.
Wildix
Pricing could not be confirmed. See wildix.com.
Common questions
Which is cheaper, Mitel or Wildix?
As of Nov 13, 2026, Mitel has no price we could confirm, and Wildix has no price we could confirm.
Which has a free plan, Mitel or Wildix?
As of Nov 13, 2026, neither Mitel nor Wildix has a free plan.
Which platforms do Mitel and Wildix run on?
As of Nov 13, 2026, only Wildix lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.