The erxes Insider’s Guide
Everything we know about erxes in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
erxes
The Insider’s Guide
Open-source sales, support and operations suite on one data graph
Every plan, grade, refund rule and rival among CRM tools, read from erxes’s own pages.
Made by erxes Inc. · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from erxes’s own pages, its app-store listings and our grades. Every fact in it is on erxes’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 50 of the 116 other CRM tools we grade
erxes is an open-source platform that bundles a sales CRM with customer support, project management, a headless CMS, loyalty, accounting and AI agents on one shared workspace. The free Community edition is self-hosted. Paid workspace plans bundle the products, and larger editions are sold through the team.
To get you started, here are 9 things to know about erxes, taken from its own pages and our grades.
Self-hosting means servers, updates and backups are yours to run.
- 1
Best for teams that can self-host an open-source CRM suite
erxes bundles sales, support and operations on one open-source base, and its Community edition is free if you host it yourself.
- 2
Paid plans start at $99 a month
As its pricing page puts it: $99 per month for the Everything bundle (billing basis not shown).
- 3
There is a free plan
Community edition: free, self-hosted and open source, run on your own servers.
- 4
It runs on Web
Web.
- 5
Sales
Pipelines, deals, quotes and orders in one module that the vendor positions against HubSpot, Pipedrive and Salesforce.
- 6
Frontline
Conversations, tickets and tasks for customer-facing teams, positioned against Intercom, Zendesk and Freshdesk.
- 7
Operation
Projects, milestones, cycles and tasks, so a won deal can spawn follow-up work in the same workspace.
- 8
A 2.2 GPA, above 50 of 116
That is against the other CRM tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace erxes you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
erxes at a glance
- Pricing
- Free plan, from $99 per month for the Everything bundle (billing basis not shown)
- Free plan
- Yes
- Free trial
- None stated
- Runs on
- Web
- Made by
- erxes Inc.
- Category
- CRM Software
- Our grade
- 2.2 GPA, fair
The report card
Best for teams that can self-host an open-source CRM suite
erxes bundles sales, support and operations on one open-source base, and its Community edition is free if you host it yourself. The hosted bundles are $99 and $250 a month with no word on whether that's per user, and running it yourself means keeping a server up.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | The Community edition is free but self-hosted, which needs a server, so it's a C. Hosted bundles are $99 and $250 a month with the billing basis not shown. |
| Free plan and trial | B | Community edition is free and open source with nothing to pay for the software. You host and maintain it, though. |
| Features | B | Sales, support, operations, AI agents, loyalty and accounting on one data graph. The listing names no gap in the core CRM work. |
| Ease of use | D | Self-hosting means servers, updates and backups are yours to run. No store rating on record. |
| Platforms and integrations | C | Web only, and no integrations listed on the pages we read. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who erxes is for
- Fits if you have someone technical who can run a server for you
- Works for firms that want CRM, support and operations in a single system
Who it is not for
- Not for you if nobody can run servers, as the free Community edition is self-hosted
- Watch out: the pricing page doesn't say whether $99 and $250 are per user or per workspace
- Tight if you want a simple sales CRM, since the Everything bundle is broad and most of it goes unused
- Watch out: Embed, Infrastructure, Enterprise and Platform editions have no listed price
Good to know
Good for
- Teams that want sales, support and project work in one self-hostable system
- Developers who want to embed or build on an open-source CRM
- Companies in Mongolia, where a localized e-Barimt receipt plugin is offered
Worth knowing
- The pricing page does not say whether $99 and $250 are per user, per workspace or billed monthly or yearly.
- Embed, Infrastructure, Enterprise and Platform editions have no listed prices.
- The Everything bundle is broad; teams that only need a sales CRM may not use most of it.
- Running the Community edition means you maintain the servers yourself.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$99
A month to start. There is a free plan too
erxes has a free plan. Paid plans start at $99 per month for the Everything bundle (billing basis not shown).
The Community edition is free but self-hosted, which needs a server, so it's a C.
Community edition
$0
Free, open-source software you host on your own servers; you run updates, backups and support yourself.
erxes Everything
$99
per month; seats and billing basis not shown
Pro tiers of Sales, Frontline, Operation, Content, Loyalty, Accounting, Mongolian and Payment in one workspace.
Everything + BYOK
$250
per month; seats and billing basis not shown
Everything plus AI agents and the erxes Assistant, using your own AI provider key (BYOK).
The free plan
Community edition: free, self-hosted and open source, run on your own servers.
Read from erxes.io on Nov 13, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Open-source sales, support and operations suite on one data graph. Here is what it does, as its own site describes it, and what it covers: open source, self-hostable, public API, shared inbox, sales pipeline, workflow automation, AI agents.
Sales, support, operations, AI agents, loyalty and accounting on one data graph.
- Sales
- Pipelines, deals, quotes and orders in one module that the vendor positions against HubSpot, Pipedrive and Salesforce.
- Frontline
- Conversations, tickets and tasks for customer-facing teams, positioned against Intercom, Zendesk and Freshdesk.
- Operation
- Projects, milestones, cycles and tasks, so a won deal can spawn follow-up work in the same workspace.
- AI agents and assistant
- Agents draft replies, qualify and move deals and update cycles; every action goes into an audit log.
- Content, loyalty and accounting
- Further plugins cover a headless CMS and web builder, loyalty points and coupons, and a ledger with inventory.
- Five editions
- Community, Embed, Infrastructure, Enterprise and Platform editions cover self-hosting, embedding and enterprise support.
Where it runs
- Web
What it works with
Its own pages name no integrations.
erxes is made by erxes Inc.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
50/116
Other CRM tools it is graded above
erxes's GPA of 2.2 is higher than 50 of the 116 other CRM tools we grade, and level with 25.
It stands best on free plan and trial (B, above 98 of 116) and worst on ease of use (D, above 0).
Its paid plans start at $99 a month, against a middle price of $29 for the category: 77 of the 93 others that charge start lower.
On features, ease of use and platforms it scores 2.0 out of 4. 68 tools score higher and cost less.
Each grade against the category
Every bar is all 117 CRM tools we grade, cut by the letter each got. erxes’s own letter is outlined.
- CValue for moneyAbove 37 of 116
- BFree plan and trialAbove 98 of 116
- BFeaturesAbove 70 of 116
- DEase of useAbove 0 of 116
- CPlatforms and integrationsAbove 0 of 116
Price against what you get
Each dot is one of 95 CRM tools. Further left costs less; higher up scores better on features, ease of use and platforms. erxes is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace erxes you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $1,188 a year. erxes is open source, so there is a third way: take its code and run it yourself.
What you could make
- Sales pipeline: an app builder makes this well.
What you could not
- One mailbox that several people work at once.
- An AI agent, with the models and the safeguards behind it.
- Connections to other products, each kept working as those products change.
- What a company asks for before it lets staff use something: audit logs.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. erxes’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Twenty, SuiteCRM, EspoCRM, Odoo CRM and HubSpot
The 5 tools erxes is most often weighed against, with where each one differs from it.
- 2.8GPA
Twenty
Free plan · from $9/mo
Open-source CRM with a custom data model, cloud or self-hosted.
- erxes also covers shared inbox.
- 2.4GPA
SuiteCRM
Free plan · from £130/mo
Open-source CRM with no per-user license fees.
- erxes also covers shared inbox and AI agents.
- SuiteCRM also covers marketing automation and reports.
- 2.6GPA
EspoCRM
Free plan · from $15/mo
Open-source CRM you can self-host for free or rent in the cloud.
- erxes also covers shared inbox and AI agents.
- EspoCRM also covers kanban boards and reports.
- 2.8GPA
Odoo CRM
Free plan · from $31.10/mo
Open-source CRM app from the Odoo business suite.
- Only Odoo CRM lists iOS and Android apps.
- erxes also covers shared inbox and AI agents.
- Odoo CRM also covers kanban boards and reports.
- 3.2GPA
HubSpot
Free plan · from $20/mo
Free CRM at the center of a marketing, sales and service suite.
- Only HubSpot lists iOS and Android apps.
- Only HubSpot lists a browser extension.
- erxes is open source and self-hostable, according to its own site.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is erxes free?
erxes has a free plan. Community edition: free, self-hosted and open source, run on your own servers.
How much does erxes cost?
erxes lists 3 plans. Community edition: $0. erxes Everything: $99 per month; seats and billing basis not shown.
What platforms does erxes work on?
erxes is available on Web.
Does erxes have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. erxes is listed for Web.
Does erxes have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. erxes is listed for Web.
Is erxes open source?
Yes. erxes is open source, according to its own site. It can also be run on a server of your own.
Does erxes have an API?
Yes. erxes offers a public API, according to its own site.
Who makes erxes?
erxes is made by erxes Inc.
What are the alternatives to erxes?
The closest alternatives to erxes in our directory are Twenty, SuiteCRM, EspoCRM, Odoo CRM and HubSpot.
How does erxes compare with other CRM tools?
erxes's GPA of 2.2 is higher than 50 of the 116 other CRM tools we grade, and level with 25.
Is erxes good value for money?
ToolGPA grades erxes C for value for money. Its paid plans start at $99 a month, against a middle price of $29 for the category: 77 of the 93 others that charge start lower.
Could I make my own version of erxes?
To replace erxes you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from erxes’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from erxes's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by erxes Inc. Prices change, so check erxes.io before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- erxes, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/erxes
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "erxes: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/erxes
Know someone choosing between CRM tools?
Send them this guide: toolgpa.com/tools/erxes/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded CRM tools after erxes, each with an Insider's Guide of its own.
- CRM Software Insider's GuideEvery one of the 117 CRM tools we grade, compared
- HubSpot Insider's GuideFree CRM at the center of a marketing, sales and service suite3.2 GPA
- Frappe CRM Insider's GuideOpen-source CRM with unlimited users, billed by hosting3.0 GPA
- Givebutter Insider's GuideFree fundraising platform with a built-in nonprofit CRM3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what erxes’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. erxes is a trademark of its owner, and this guide is not made, paid for or approved by erxes Inc. Prices and plans change: check erxes.io before you buy.