The Frappe CRM Insider’s Guide
Everything we know about Frappe CRM in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Frappe CRM
The Insider’s Guide
Open-source CRM with unlimited users, billed by hosting
Every plan, grade, refund rule and rival among CRM tools, read from Frappe CRM’s own pages.
Made by Frappe Technologies Pvt. Ltd. · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Frappe CRM’s own pages, its app-store listings and our grades. Every fact in it is on Frappe CRM’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
3.0
GPA, above 114 of the 116 other CRM tools we grade
Frappe CRM is an open-source sales CRM from the makers of ERPNext, built on the Frappe Framework. It tracks leads, deals, contacts and organizations, with WhatsApp, email and calling connections. You self-host it for free or run it on Frappe Cloud, where the bill follows hosting size rather than the number of users.
To get you started, here are 9 things to know about Frappe CRM, taken from its own pages and our grades.
Frappe Cloud takes the server work off you, but pipelines and fields still have to be built.
- 1
Best for a cheap open-source CRM with unlimited users
That figure is a representative one, and phone use is through the browser.
- 2
Paid plans start at $5 a month
As its pricing page puts it: $5 per month per site on Frappe Cloud, unlimited users.
- 3
There is a free plan
Self-host the AGPL-3.0 source for free; unlimited leads, deals, contacts and sales agents.
- 4
It runs on Web
Web.
- 5
Leads and deals
Capture leads from web forms, WhatsApp, email and calls, then move deals through Kanban stages to won or lost.
- 6
Contacts and organizations
Each person and company keeps its deals and communication history in one place.
- 7
Automation and SLAs
Rules can update, assign and follow up on deals, and SLAs set how quickly a new lead gets a first reply.
- 8
A 3.0 GPA, above 114 of 116
That is against the other CRM tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Frappe CRM you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
Frappe CRM at a glance
- Pricing
- Free plan, from $5 per month per site on Frappe Cloud, unlimited users
- Free plan
- Yes
- Free trial
- 14-day free trial of Frappe Cloud hosting for your whole team
- Runs on
- Web
- Made by
- Frappe Technologies Pvt. Ltd.
- Category
- CRM Software
- Our grade
- 3.0 GPA, very good
The report card
Best for a cheap open-source CRM with unlimited users
Frappe CRM is an open-source CRM with leads, deals, automation and forecasting, free to self-host or from $5 a month on Frappe Cloud. That figure is a representative one, and phone use is through the browser.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | A | $5 a month per site on Frappe Cloud with unlimited users, under 60% of the $15 where the cheapest quarter starts. The page says the bill varies. |
| Free plan and trial | B | Free to self-host with no record or user limits, plus a 14-day Frappe Cloud trial. |
| Features | B | Leads, deals, contacts, SLAs, forecasting, multi-currency and customization. The listing shows no gap in the core job. |
| Ease of use | C | Frappe Cloud takes the server work off you, but pipelines and fields still have to be built. No store rating is on record. |
| Platforms and integrations | B | Web only, used on a phone through the browser, with WhatsApp, ERPNext, Twilio and Exotel. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Frappe CRM is for
- Fits if you want a CRM with no per-seat price
- Works for teams that also run ERPNext
Who it is not for
- Skip it if you want an app store app, as phones use the browser
- Watch out: the $5 entry price is a representative figure, and the bill varies by site, provider and region
- Watch out: Frappe's warranty support covers bugs in bundled apps, not functional support
- Watch out: implementation help comes through paid partners
Good to know
Good for
- Teams that already run ERPNext and want sales in the same stack
- Growing sales teams that want a hosting-based bill instead of per-seat fees
- Companies with developers who want to modify the CRM source
Worth knowing
- The listed $5 entry price is a representative figure; Frappe says the bill varies by site, provider and region.
- Product Warranty support from Frappe engineers is limited to the bundled apps and covers bugs, not functional support.
- Mobile use is through the phone browser, which the FAQ says can be added to a home screen like an app.
- Implementation help comes through paid partners.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$5
A month to start. There is a free plan too
Frappe CRM has a free plan. Paid plans start at $5 per month per site on Frappe Cloud, unlimited users.
Self-hosted
$0
Deploy the open-source code on your own server with the install scripts; you run upgrades and backups.
Frappe Cloud Sites
$5
per month and up, per site, unlimited users
A single site on shared servers with managed upgrades and backups; the price depends on site size, provider and region.
Frappe Cloud Servers
$20
per month and up, per server
Your own virtual machine for several sites; a $60 and up tier adds stronger isolation, snapshots and autoscaling.
The free plan
Self-host the AGPL-3.0 source for free; unlimited leads, deals, contacts and sales agents.
Trying it first
14-day free trial of Frappe Cloud hosting for your whole team
Read from frappe.io on Nov 13, 2026.
Ways to pay less
Education
Discounts for education and nonprofits
Frappe's pricing FAQ says it supports education institutes and nonprofits with a discount; you contact the company to apply.
Stated on frappe.io
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Open-source CRM with unlimited users, billed by hosting. Here is what it does, as its own site describes it, and what it covers: open source, self-hostable, kanban boards, sales pipeline, workflow automation, reports.
Leads, deals, contacts, SLAs, forecasting, multi-currency and customization.
- Leads and deals
- Capture leads from web forms, WhatsApp, email and calls, then move deals through Kanban stages to won or lost.
- Contacts and organizations
- Each person and company keeps its deals and communication history in one place.
- Automation and SLAs
- Rules can update, assign and follow up on deals, and SLAs set how quickly a new lead gets a first reply.
- Forecasting and multi-currency
- Deals can be priced in any currency with totals converted, and a forecast shows expected revenue from open deals.
- Customization
- Add custom fields, rename statuses and build views without code, or extend it through the Frappe Framework.
- ERPNext link
- Create quotations from a deal and a customer in ERPNext when the deal is won.
Where it runs
- Web
What it works with
- ERPNext
- Twilio
- Exotel
Frappe CRM is made by Frappe Technologies Pvt. Ltd.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
114/116
Other CRM tools it is graded above
Frappe CRM's GPA of 3.0 is higher than 114 of the 116 other CRM tools we grade, and level with 1.
It stands best on value for money (A, above 114 of 116) and worst on ease of use (C, above 5).
Its paid plans start at $5 a month, against a middle price of $29 for the category: 2 of the 93 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4, and no tool on the category's chart scores higher without costing more.
Each grade against the category
Every bar is all 117 CRM tools we grade, cut by the letter each got. Frappe CRM’s own letter is outlined.
- AValue for moneyAbove 114 of 116
- BFree plan and trialAbove 98 of 116
- BFeaturesAbove 70 of 116
- CEase of useAbove 5 of 116
- BPlatforms and integrationsAbove 24 of 116
Price against what you get
Each dot is one of 95 CRM tools. Further left costs less; higher up scores better on features, ease of use and platforms. Frappe CRM is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Frappe CRM you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 3.0 is higher than 114 of the 116 other CRM tools we grade. It costs $60 a year. Frappe CRM is open source, so there is a third way: take its code and run it yourself.
What you could make
- Sales pipeline, kanban boards and reports: an app builder makes these well.
What you could not
- Connections to other products, each kept working as those products change.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Frappe CRM’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
SuiteCRM, EspoCRM, Twenty, Odoo CRM and Krayin CRM
The 5 tools Frappe CRM is most often weighed against, with where each one differs from it.
- 2.4GPA
SuiteCRM
Free plan · from £130/mo
Open-source CRM with no per-user license fees.
- Frappe CRM also covers kanban boards.
- SuiteCRM also covers marketing automation.
- 2.6GPA
EspoCRM
Free plan · from $15/mo
Open-source CRM you can self-host for free or rent in the cloud.
- 2.8GPA
Twenty
Free plan · from $9/mo
Open-source CRM with a custom data model, cloud or self-hosted.
- Frappe CRM also covers kanban boards and reports.
- Twenty also covers AI agents.
- 2.8GPA
Odoo CRM
Free plan · from $31.10/mo
Open-source CRM app from the Odoo business suite.
- Only Odoo CRM lists iOS and Android apps.
- 2.0GPA
Krayin CRM
Free plan · from $20/mo
Open-source Laravel CRM with unlimited users on any plan.
- Frappe CRM also covers kanban boards and reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
15
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Frappe CRM free?
Frappe CRM has a free plan. Self-host the AGPL-3.0 source for free; unlimited leads, deals, contacts and sales agents.
How much does Frappe CRM cost?
Frappe CRM lists 3 plans. Self-hosted: $0.
What platforms does Frappe CRM work on?
Frappe CRM is available on Web.
Does Frappe CRM offer any discounts?
Frappe CRM publicly lists the following: Discounts for education and nonprofits.
Does Frappe CRM have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Frappe CRM is listed for Web.
Does Frappe CRM have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Frappe CRM is listed for Web.
Is Frappe CRM open source?
Yes. Frappe CRM is open source, according to its own site.
What does Frappe CRM integrate with?
Frappe CRM's listing names WhatsApp, ERPNext, Twilio and Exotel. A listing names up to eight integrations, so it may connect to more.
Does Frappe CRM have a student discount?
Discounts for education and nonprofits. Frappe's pricing FAQ says it supports education institutes and nonprofits with a discount; you contact the company to apply.
Does Frappe CRM have a free trial?
Yes. 14-day free trial of Frappe Cloud hosting for your whole team.
Who makes Frappe CRM?
Frappe CRM is made by Frappe Technologies Pvt. Ltd.
What are the alternatives to Frappe CRM?
The closest alternatives to Frappe CRM in our directory are SuiteCRM, EspoCRM, Twenty, Odoo CRM and Krayin CRM.
How does Frappe CRM compare with other CRM tools?
Frappe CRM's GPA of 3.0 is higher than 114 of the 116 other CRM tools we grade, and level with 1.
Is Frappe CRM good value for money?
ToolGPA grades Frappe CRM A for value for money. Its paid plans start at $5 a month, against a middle price of $29 for the category: 2 of the 93 others that charge start lower.
Could I make my own version of Frappe CRM?
To replace Frappe CRM you would be making connections to other products, each kept working as those products change.
Where this guide comes from
The prices, plans, platforms and features were read from Frappe CRM’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Frappe Technologies Pvt. Ltd.'s own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Frappe Technologies Pvt. Ltd. Prices change, so check frappe.io before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Frappe CRM, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/frappe-crm
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Frappe CRM: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/frappe-crm
Know someone choosing between CRM tools?
Send them this guide: toolgpa.com/tools/frappe-crm/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
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- CRM Software Insider's GuideEvery one of the 117 CRM tools we grade, compared
- HubSpot Insider's GuideFree CRM at the center of a marketing, sales and service suite3.2 GPA
- Givebutter Insider's GuideFree fundraising platform with a built-in nonprofit CRM3.0 GPA
- Bigin by Zoho CRM Insider's GuidePipeline-based CRM from Zoho for small businesses2.8 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Frappe CRM’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Frappe CRM is a trademark of its owner, and this guide is not made, paid for or approved by Frappe Technologies Pvt. Ltd. Prices and plans change: check frappe.io before you buy.