Frappe CRM vs Twenty (2026): which should you pick?

Pick Frappe CRM if

• Fits if you want a CRM with no per-seat price
• Works for teams that also run ERPNext

Look elsewhere if

• Skip it if you want an app store app, as phones use the browser
• Watch out: the $5 entry price is a representative figure, and the bill varies by site, provider and region
• Watch out: Frappe's warranty support covers bugs in bundled apps, not functional support
• Watch out: implementation help comes through paid partners

Pick Twenty if

• Fits if you're a technical team and want the CRM built round your data, not the other way
• Works for teams that need to self-host and keep CRM data on their own servers

Look elsewhere if

• Skip it if you want a phone app, as it's a web app only
• Not for you if you want it free without running a server, because the cloud only has a 30-day trial
• Tight if you lean on lots of ready-made integrations, as Twenty's own docs say its range isn't as broad as Salesforce's or HubSpot's yet
• Pricey if you need SSO, row-level permissions or audit logs, which need Organization at $39 a user, billed yearly
• Watch out: the API is capped at 50 calls a minute on Pro, and there are no campaigns, quotes or help desk

Frappe CRM

• The listed $5 entry price is a representative figure; Frappe says the bill varies by site, provider and region.
• Product Warranty support from Frappe engineers is limited to the bundled apps and covers bugs, not functional support.
• Mobile use is through the phone browser, which the FAQ says can be added to a home screen like an app.
• Implementation help comes through paid partners.

Twenty

• The hosted cloud has no free plan, only a 30-day trial; the free option means self-hosting with community support.
• SSO, row-level permissions and audit logs need Organization at $39 per user / month billed yearly.
• Pro API access is limited to 50 calls a minute, or 100 on Organization.
• Twenty's own docs say its integration ecosystem is not yet as broad as Salesforce's or HubSpot's.

Frappe CRM

Leads and deals

Capture leads from web forms, WhatsApp, email and calls, then move deals through Kanban stages to won or lost.

Contacts and organizations

Each person and company keeps its deals and communication history in one place.

Automation and SLAs

Rules can update, assign and follow up on deals, and SLAs set how quickly a new lead gets a first reply.

Forecasting and multi-currency

Deals can be priced in any currency with totals converted, and a forecast shows expected revenue from open deals.

Customization

Add custom fields, rename statuses and build views without code, or extend it through the Frappe Framework.

ERPNext link

Create quotations from a deal and a customer in ERPNext when the deal is won.

Twenty

Custom data model

Create custom objects, add fields from more than 20 field types and relate any objects to each other. Objects, fields and records are unlimited on every plan.

Table, kanban and calendar views

Any object can be shown as a table, a kanban board or a calendar, with AND/OR filters, multi-field sorting, grouping and saved views.

No-code workflows

A visual builder automates processes triggered by record changes, schedules, manual actions or incoming webhooks. Cloud Pro includes 50 workflow credits a year on yearly billing.

Email and calendar sync

Connect Google Workspace or Microsoft 365 mailboxes and calendars; emails and events attach to the matching people and companies, and you can send email from Twenty.

AI agents and MCP server

AI agents answer questions, enrich records and run multi-step tasks within your permission model. Cloud workspaces ship with an MCP server for assistants such as Claude and ChatGPT.

API and apps framework

REST and GraphQL endpoints follow your custom data model, with webhooks. Developers can ship objects, server logic and React components as TypeScript apps.

Frappe CRM

• Self-hosted$0

  Deploy the open-source code on your own server with the install scripts; you run upgrades and backups.

• Frappe Cloud Sites$5

  per month and up, per site, unlimited users

  A single site on shared servers with managed upgrades and backups; the price depends on site size, provider and region.

• Frappe Cloud Servers$20

  per month and up, per server

  Your own virtual machine for several sites; a $60 and up tier adds stronger isolation, snapshots and autoscaling.

Twenty

• Pro, self-hosted$0

  The open-source core on your own servers: full customization, custom apps, up to 5 workspaces and community support.

• Pro, cloud$9

  per user / month, billed yearly ($12 billed monthly)

  Hosted by Twenty with unlimited seats, records and custom objects, workflows, AI agents, the API and standard support.

• Organization$39

  per user / month, billed yearly

  Adds custom roles with field and row-level permissions, SAML/OIDC SSO, audit logs, priority support and five times the personal AI allowance. A self-hosted license is also sold.

• EnterpriseFrom $50k

  per year

  Single-tenant isolation, IP allow-listing, SCIM provisioning and dedicated support with an SLA. Self-hosted adds air-gapped deployment and LTS releases.

Frappe CRM

• Education

  Discounts for education and nonprofits

  Frappe's pricing FAQ says it supports education institutes and nonprofits with a discount; you contact the company to apply.

Twenty

• Annual discount

  25% off with yearly billing

  The pricing toggle marks yearly billing as 25% off: cloud Pro is $9 per user a month billed yearly against $12 monthly.