Frappe CRM vs SuiteCRM (2026): which should you pick?

Pick Frappe CRM if

• Fits if you want a CRM with no per-seat price
• Works for teams that also run ERPNext

Look elsewhere if

• Skip it if you want an app store app, as phones use the browser
• Watch out: the $5 entry price is a representative figure, and the bill varies by site, provider and region
• Watch out: Frappe's warranty support covers bugs in bundled apps, not functional support
• Watch out: implementation help comes through paid partners

Pick SuiteCRM if

• Fits if your headcount is growing and you don't want the bill to grow per user
• Works for teams with in-house IT that need CRM data on their own servers

Look elsewhere if

• Skip it if you can't run a server and won't pay, because free means self-hosted
• Pricey if there are only two or three of you, since hosting starts at a flat £130 a month before VAT
• Not for you if you want US or European hosting, as shared packages are UK only and Dedicated starts at £3,200 a year
• Watch out: prices are in pounds only, before VAT, and the SuiteASSURED warranty is from £3,350 a year on top
• Skip it if you want a phone app or ready-made integrations, as it's web only with Outlook and Elasticsearch on record

Frappe CRM

• The listed $5 entry price is a representative figure; Frappe says the bill varies by site, provider and region.
• Product Warranty support from Frappe engineers is limited to the bundled apps and covers bugs, not functional support.
• Mobile use is through the phone browser, which the FAQ says can be added to a home screen like an app.
• Implementation help comes through paid partners.

SuiteCRM

• Prices are quoted in pounds sterling and exclude VAT; no dollar price list is shown.
• Managed hosting requires application support, so the online packages bundle the Silver Support package.
• Self-hosting has no software cost, but your team manages servers, updates and security.
• Shared hosting packages are hosted in the UK; a Europe or US location needs a Dedicated instance.

Frappe CRM

Leads and deals

Capture leads from web forms, WhatsApp, email and calls, then move deals through Kanban stages to won or lost.

Contacts and organizations

Each person and company keeps its deals and communication history in one place.

Automation and SLAs

Rules can update, assign and follow up on deals, and SLAs set how quickly a new lead gets a first reply.

Forecasting and multi-currency

Deals can be priced in any currency with totals converted, and a forecast shows expected revenue from open deals.

Customization

Add custom fields, rename statuses and build views without code, or extend it through the Frappe Framework.

ERPNext link

Create quotations from a deal and a customer in ERPNext when the deal is won.

SuiteCRM

Sales modules

Capture leads, manage opportunities and send personalized quotes, with dashboards that track the sales pipeline, upcoming meetings and key accounts.

Marketing campaigns

Segment contacts with the Target Lists module, create campaigns to send marketing content and automate marketing tasks.

Workflow automation

The Workflow module triggers actions when set conditions are met. On managed hosting, how often scheduled tasks run depends on the package.

Reports and dashboards

The Reports module builds reports from real-time data in any module, and each user can arrange a dashboard from widgets called Dashlets.

Case management and portal

Case modules and a self-service portal handle customer issues, keeping correspondence on the case and tracking resolution times with workflows.

Studio and open REST API

Admin tools add fields, change layouts and create new modules without development, and an open REST API connects the CRM to other business systems.

Frappe CRM

• Self-hosted$0

  Deploy the open-source code on your own server with the install scripts; you run upgrades and backups.

• Frappe Cloud Sites$5

  per month and up, per site, unlimited users

  A single site on shared servers with managed upgrades and backups; the price depends on site size, provider and region.

• Frappe Cloud Servers$20

  per month and up, per server

  Your own virtual machine for several sites; a $60 and up tier adds stronger isolation, snapshots and autoscaling.

SuiteCRM

• Self-HostedFree

  Download and deploy on your own servers or cloud provider, with community support. Infrastructure costs are yours.

• Hosted Starter£130

  per month, billed annually excl. VAT (£143 billed monthly)

  Managed shared hosting recommended for up to 10 users: 5 GB storage, hourly scheduled tasks, weekly backups and the Silver Support package.

• Hosted Business£180

  per month, billed annually excl. VAT (£198 billed monthly)

  Recommended for up to 50 users: 40 GB storage, scheduled tasks every 4 minutes and daily backups.

• Hosted Premium£280

  per month, billed annually excl. VAT (£308 billed monthly)

  Recommended for up to 150 users: 120 GB storage, tasks every 2 minutes, Git repository access and an annual health check.

• Hosted DedicatedFrom £3,200

  per year, excl. VAT and application support

  A managed instance on dedicated resources with scalable performance and storage, hosted in the UK, Europe or the US.

• SuiteASSUREDFrom £3,350

  per year, on top of hosting

  A warranty and assurance layer: application warranty, legal indemnities, patent protections, priority support and 10 care hours.

Frappe CRM

• Education

  Discounts for education and nonprofits

  Frappe's pricing FAQ says it supports education institutes and nonprofits with a discount; you contact the company to apply.

SuiteCRM

• Annual discount

  About 9% less on hosting billed annually

  Hosted Starter is £130 a month billed annually against £143 billed monthly, Business £180 against £198 and Premium £280 against £308, all excluding VAT.

• Other savings

  20% off Standard Support with managed hosting

  The pricing page takes 20% off the £1,200 Standard Support package, a saving of £240 a year, when it is bought with fully managed hosting.