The Glassbox Insider’s Guide
Everything we know about Glassbox in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Glassbox
The Insider’s Guide
Enterprise session replay and digital experience analytics
Every plan, grade, refund rule and rival among website and product analytics tools, read from Glassbox’s own pages.
Made by Glassbox · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Glassbox’s own pages, its app-store listings and our grades. Every fact in it is on Glassbox’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 13 of the 58 other website and product analytics tools we grade
Glassbox is an enterprise digital experience analytics platform for web and mobile apps. It captures user sessions and offers session replay, customer journey maps, struggle and error analysis, funnels, heatmaps and an AI insights assistant. It targets regulated industries such as financial services and insurance and is sold through sales.
To get you started, here are 7 things to know about Glassbox, taken from its own pages and our grades.
It's sold through sales in three packages, priced on retention and session volume, with cloud, hybrid or on-premise options.
- 1
Best for session replay for large digital teams
Glassbox records sessions and analyses customer journeys on web and mobile, aimed at enterprises.
- 2
It runs on Web
Web.
- 3
Session replay
Replays of web and mobile sessions. The Production Operation package records 100% of sessions; the other two packages record 10%.
- 4
Customer journey analytics
Journey maps, funnel analysis and struggle and error analysis to find where users run into friction.
- 5
Mobile app analytics
Session capture and analytics for native mobile apps as well as websites.
- 6
A 2.0 GPA, above 13 of 58
That is against the other website and product analytics tools we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
The plain part of Glassbox you could make: reports. What surrounds it you could not. The 6 things listed below take a company, not a weekend.
Glassbox at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Glassbox
- Category
- Website & Product Analytics
- Our grade
- 2.0 GPA, fair
The report card
Best for session replay for large digital teams
Glassbox records sessions and analyses customer journeys on web and mobile, aimed at enterprises. It's sold through sales in three packages, priced on retention and session volume, with cloud, hybrid or on-premise options. There's no self-serve route in.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; cost depends on package, retention and sessions. With nothing to compare, it sits in the middle. |
| Free plan and trial | F | No free plan or free trial is on record for it. |
| Features | B | Session replay, journey analytics, mobile app analytics, heatmaps and compliance add-ons. The listing shows no gap in the core job. |
| Ease of use | C | No rating on record. Rollout goes through the vendor. |
| Platforms and integrations | B | Web, with Jira, Slack, Microsoft Teams, Adobe Analytics, Google Analytics, Splunk, New Relic and Qualtrics. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Glassbox is for
- Fits if you run a large site or app and want replay and journey analysis
- Works for teams that need on-premise or hybrid hosting
Who it is not for
- Not for you if you run a small site, since there's no self-serve or free option
- Skip it if you need a price up front: none is published
- Watch out: the three packages differ in sampling, retention and modules
- Watch out: compliance features are sold as add-ons
Good to know
Good for
- Banks and insurers needing session records and audit trails
- Large digital teams that want replay tied to journey analysis
- Product and CX teams with high monthly session volumes
Worth knowing
- No prices are published; cost is set by package, data retention period and session volume.
- Three packages (Production Operation, Marketing/Business, Product) differ in sampling, retention and modules.
- It is sold through sales, with cloud, hybrid and on-premise options listed by the vendor.
- Aimed at enterprises, so small sites have no self-serve or free option.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Glassbox's current pricing could not be confirmed from its own site.
No price is published; cost depends on package, retention and sessions.
We could not confirm Glassbox’s current prices from its own site, so this guide lists no plans. glassbox.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Enterprise session replay and digital experience analytics. Here is what it does, as its own site describes it, and what it covers: AI features, reports, dashboards, web analytics, session replay.
Session replay, journey analytics, mobile app analytics, heatmaps and compliance add-ons.
- Session replay
- Replays of web and mobile sessions. The Production Operation package records 100% of sessions; the other two packages record 10%.
- Customer journey analytics
- Journey maps, funnel analysis and struggle and error analysis to find where users run into friction.
- Mobile app analytics
- Session capture and analytics for native mobile apps as well as websites.
- Insights Assistant
- An AI assistant for asking questions of session and journey data, alongside AI-based alerts on struggles.
- Interaction maps and heatmaps
- On-page engagement maps showing where users click and scroll.
- Compliance add-ons
- Add-on solutions for financial organizations cover fraud, accessibility and call center, with digital record keeping.
Where it runs
- Web
What it works with
- Jira
- Slack
- Microsoft Teams
- Adobe Analytics
- Google Analytics
- Splunk
- New Relic
- Qualtrics
Glassbox is made by Glassbox.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
13/58
Other website and product analytics tools it is graded above
Glassbox's GPA of 2.0 is higher than 13 of the 58 other website and product analytics tools we grade, and level with 4.
It stands best on features (B, above 33 of 58) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 59 website and product analytics tools we grade, cut by the letter each got. Glassbox’s own letter is outlined.
- CValue for moneyAbove 5 of 58
- FFree plan and trialAbove 0 of 58
- BFeaturesAbove 33 of 58
- CEase of useAbove 3 of 58
- BPlatforms and integrationsAbove 20 of 58
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
The plain part of Glassbox you could make: reports. What surrounds it you could not. The 6 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 41 of the 58 other website and product analytics tools grade higher.
What you could make
- Reports: an app builder makes this well.
What you could not
- Recordings of what each visitor did on your pages.
- A tracking script and a database that counts every visit.
- Connections that pull numbers from dozens of other services.
- It plugs into other products, Jira, Slack and Microsoft Teams among them.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Glassbox’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Fullstory, Quantum Metric, LogRocket, UXCam and Contentsquare
The 5 tools Glassbox is most often weighed against, with where each one differs from it.
- 3.0GPA
Fullstory
Free plan
Session replay and behavior analytics for websites and apps.
- Fullstory has a free plan. Glassbox does not.
- Glassbox also covers reports.
- Fullstory also covers surveys.
- 1.6GPA
Quantum Metric
Paid
Enterprise digital analytics with session replay and AI agents.
- Glassbox also covers reports.
- 2.2GPA
LogRocket
Free plan · from $83/mo
Session replay with error tracking and product analytics for web apps.
- LogRocket has a free plan. Glassbox does not.
- LogRocket is self-hostable, according to its own site.
- Glassbox also covers reports and dashboards.
- 2.2GPA
UXCam
Free trial
Product analytics and session replay for mobile apps and websites.
- Glassbox also covers reports.
- 2.8GPA
Contentsquare
Free plan · from $39/mo
Heatmaps, session replays and surveys, formerly sold as Hotjar.
- Contentsquare has a free plan. Glassbox does not.
- Glassbox also covers reports and dashboards.
- Contentsquare also covers surveys.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Glassbox free?
No. Glassbox is a paid product.
What platforms does Glassbox work on?
Glassbox is available on Web.
Does Glassbox have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Glassbox is listed for Web.
Does Glassbox have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Glassbox is listed for Web.
Is Glassbox open source?
Glassbox is not described as open source on its own site, as read on Nov 12, 2026.
What does Glassbox integrate with?
Glassbox's listing names Jira, Slack, Microsoft Teams, Adobe Analytics, Google Analytics, Splunk, New Relic and Qualtrics.
Who makes Glassbox?
Glassbox is made by a company of the same name.
What are the alternatives to Glassbox?
The closest alternatives to Glassbox in our directory are Fullstory, Quantum Metric, LogRocket, UXCam and Contentsquare.
How does Glassbox compare with other website and product analytics tools?
Glassbox's GPA of 2.0 is higher than 13 of the 58 other website and product analytics tools we grade, and level with 4.
Could I make my own version of Glassbox?
The plain part of Glassbox you could make: reports. What surrounds it you could not.
Where this guide comes from
The prices, plans, platforms and features were read from Glassbox’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Glassbox's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Glassbox. Prices change, so check glassbox.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Glassbox, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/glassbox
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Glassbox: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/glassbox
Know someone choosing between website and product analytics tools?
Send them this guide: toolgpa.com/tools/glassbox/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded website and product analytics tools after Glassbox, each with an Insider's Guide of its own.
- Website & Product Analytics Insider's GuideEvery one of the 59 website and product analytics tools we grade, compared
- Google Analytics Insider's GuideGoogle's free website and app analytics, with a paid 360 tier3.4 GPA
- Microsoft Clarity Insider's GuideFree session recordings and heatmaps from Microsoft, no traffic cap3.2 GPA
- PostHog Insider's GuideOpen-source product analytics with replays, flags and surveys3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Glassbox’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Glassbox is a trademark of its owner, and this guide is not made, paid for or approved by Glassbox. Prices and plans change: check glassbox.com before you buy.