The Gong Insider’s Guide
Everything we know about Gong in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Gong
The Insider’s Guide
Revenue AI platform that records and analyzes sales conversations
Every plan, grade, refund rule and rival among AI meeting note takers, read from Gong’s own pages.
Made by Gong.io Ltd · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Gong’s own pages, its app-store listings and our grades. Every fact in it is on Gong’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 1 of the 68 other AI meeting note takers we grade
Gong records and transcribes sales calls, meetings and emails, then analyzes them for topics, objections, competitor mentions and deal risk. Its AI agents draft summaries, update CRM fields and suggest follow-ups. It is sold to sales, customer success and revenue operations teams through its sales team.
To get you started, here are 7 things to know about Gong, taken from its own pages and our grades.
No prices are published, you ask for a proposal, and it's built for revenue teams, not general meeting notes.
- 1
Best for recording and analysing sales calls for revenue teams
Gong records and transcribes sales calls and emails, flags risks and objections, and has agents that update the CRM.
- 2
It runs on Web
Web.
- 3
Call and meeting capture
Records and transcribes calls, meetings and emails, and ties them to the CRM and to the connected email and calendar.
- 4
Conversation analysis
Models look for topics, objections, competitor mentions, talk ratios and buying signals across recorded conversations.
- 5
Deal and pipeline risk
Flags deals that have gone quiet or have unresolved objections, and feeds Gong Forecast for pipeline views.
- 6
A 1.8 GPA, above 1 of 68
That is against the other AI meeting note takers we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Gong you would be making a bot that joins your calls and turns the talk into notes. That is not a weekend's work, with an AI app builder or without one.
Gong at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Gong.io Ltd
- Category
- AI Meeting Notes
- Our grade
- 1.8 GPA, weak
The report card
Best for recording and analysing sales calls for revenue teams
Gong records and transcribes sales calls and emails, flags risks and objections, and has agents that update the CRM. No prices are published, you ask for a proposal, and it's built for revenue teams, not general meeting notes.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No prices are published: licences are per user plus a platform fee set by team size. You request a proposal. |
| Free plan and trial | F | No free plan or trial is listed anywhere on the pages read, so you pay from the first use. |
| Features | C | Call capture, topics and objections, deal risk, AI agents, coaching and forecasting. It's built for revenue teams, not for internal meetings. |
| Ease of use | C | No store rating on record. It needs Microsoft 365 or Google Workspace connected, and setup for a team runs through the vendor. |
| Platforms and integrations | B | A web platform with Salesforce, Zoom, Microsoft 365 and Google Workspace connections, and no desktop or phone apps on the listing. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Gong is for
- Fits if you run a sales team and want every call analysed
- Works for revenue and customer success teams that live in a CRM
Who it is not for
- Skip it if you want a price before talking to anyone, as it's a custom proposal
- Not for you if you want notes from internal meetings, as it's for revenue teams
- Skip it if you want to try it free, as no trial is listed
- Watch out: it needs a Microsoft 365 or Google Workspace email and calendar connection
- Watch out: pricing starts by asking how big your team is, with a platform fee on top
Good to know
Good for
- Mid-size and enterprise sales teams that coach from recorded calls
- Revenue operations teams that want CRM fields updated automatically
- Leaders who want forecast and deal-risk views from conversation data
Worth knowing
- No prices are published; the page says licenses are priced per user plus a platform fee by team size.
- Pricing is a customized proposal, requested through a form that first asks the size of your team.
- It needs a Microsoft 365 or Google Workspace email and calendar connection to capture interactions.
- Built for revenue teams; it is not a general notetaker for internal meetings.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Gong's current pricing could not be confirmed from its own site.
No prices are published: licences are per user plus a platform fee set by team size.
We could not confirm Gong’s current prices from its own site, so this guide lists no plans. gong.io has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Revenue AI platform that records and analyzes sales conversations. Here is what it does, as its own site describes it, and what it covers: AI features, meeting notes, transcription, sales pipeline, AI agents.
Call capture, topics and objections, deal risk, AI agents, coaching and forecasting.
- Call and meeting capture
- Records and transcribes calls, meetings and emails, and ties them to the CRM and to the connected email and calendar.
- Conversation analysis
- Models look for topics, objections, competitor mentions, talk ratios and buying signals across recorded conversations.
- Deal and pipeline risk
- Flags deals that have gone quiet or have unresolved objections, and feeds Gong Forecast for pipeline views.
- AI agents
- Gong Agents draft follow-ups, update CRM fields, make pipeline edits and trigger enablement steps.
- Coaching and enablement
- Scorecards and call libraries support coaching; Gong Enable builds training from real customer conversations.
- Engage and Forecast
- Separate products for personalizing sales outreach (Engage) and for forecasting (Forecast) sit on the same data.
Where it runs
- Web
What it works with
- Salesforce
- Zoom
- Microsoft 365
- Google Workspace
Gong is made by Gong.io Ltd.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
1/68
Other AI meeting note takers it is graded above
Gong's GPA of 1.8 is higher than 1 of the 68 other AI meeting note takers we grade, and level with 1.
It stands best on platforms and integrations (B, above 9 of 68) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 69 AI meeting note takers we grade, cut by the letter each got. Gong’s own letter is outlined.
- CValue for moneyAbove 16 of 68
- FFree plan and trialAbove 0 of 68
- CFeaturesAbove 0 of 68
- CEase of useAbove 0 of 68
- BPlatforms and integrationsAbove 9 of 68
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Gong you would be making a bot that joins your calls and turns the talk into notes. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 66 of the 68 other AI meeting note takers grade higher.
What you could make
- Sales pipeline: an app builder makes this well.
What you could not
- A bot that joins your calls and turns the talk into notes.
- An AI agent, with the models and the safeguards behind it.
- Speech turned into text you can trust.
- People on the other end: coaches. No app builder makes those.
What this rests on. Gong’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Jiminny, Sybill, Avoma, Grain and Fireflies.ai
The 5 tools Gong is most often weighed against, with where each one differs from it.
- 2.2GPA
Jiminny
Free trial
Conversation intelligence that records sales calls and updates the CRM.
- Gong also covers AI agents.
- Jiminny also covers chat assistant.
- 2.0GPA
Sybill
Free plan · from $30/mo
AI sales assistant that turns calls into CRM updates and follow-ups.
- Sybill has a free plan. Gong does not.
- Gong also covers AI agents.
- Sybill also covers chat assistant.
- 2.6GPA
Avoma
Free trial · from $19/mo
AI meeting assistant with scheduling and sales call coaching.
- Only Avoma lists macOS, Windows, iOS and Android apps.
- Only Avoma lists a browser extension.
- Gong also covers sales pipeline and AI agents.
- 2.6GPA
Grain
Free plan · from $15/mo
AI notetaker with free viewer seats and shareable call clips.
- Grain has a free plan. Gong does not.
- Only Grain lists macOS and Windows apps.
- Gong also covers sales pipeline and AI agents.
- 3.2GPA
Fireflies.ai
Free plan · from $10/mo
Meeting notetaker that records, transcribes and summarizes calls.
- Fireflies.ai has a free plan. Gong does not.
- Only Fireflies.ai lists macOS, Windows, iOS and Android apps.
- Only Fireflies.ai lists a browser extension.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Gong free?
No. Gong is a paid product.
What platforms does Gong work on?
Gong is available on Web.
Does Gong have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Gong is listed for Web.
Does Gong have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Gong is listed for Web.
Is Gong open source?
Gong is not described as open source on its own site, as read on Nov 12, 2026.
What does Gong integrate with?
Gong's listing names Salesforce, Zoom, Microsoft 365 and Google Workspace.
Who makes Gong?
Gong is made by Gong.io Ltd.
What are the alternatives to Gong?
The closest alternatives to Gong in our directory are Jiminny, Sybill, Avoma, Grain and Fireflies.ai.
How does Gong compare with other AI meeting note takers?
Gong's GPA of 1.8 is higher than 1 of the 68 other AI meeting note takers we grade, and level with 1.
Could I make my own version of Gong?
To replace Gong you would be making a bot that joins your calls and turns the talk into notes.
Where this guide comes from
The prices, plans, platforms and features were read from Gong’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Gong's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Gong.io Ltd. Prices change, so check gong.io before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Gong, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/gong
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Gong: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/gong
Know someone choosing between AI meeting note takers?
Send them this guide: toolgpa.com/tools/gong/guide
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See our other guides
The best-graded AI meeting note takers after Gong, each with an Insider's Guide of its own.
- AI Meeting Notes Insider's GuideEvery one of the 69 AI meeting note takers we grade, compared
- HyNote Insider's GuideAI note taker for meetings, audio, PDFs and videos3.4 GPA
- Wave AI Insider's GuideAI note taker and recorder for meetings, calls and lectures3.4 GPA
- Fireflies.ai Insider's GuideMeeting notetaker that records, transcribes and summarizes calls3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Gong’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Gong is a trademark of its owner, and this guide is not made, paid for or approved by Gong.io Ltd. Prices and plans change: check gong.io before you buy.