The Haptik Insider’s Guide
Everything we know about Haptik in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Haptik
The Insider’s Guide
Enterprise AI agents for customer service on chat, voice and WhatsApp
Every plan, grade, refund rule and rival among SMS and chat marketing tools, read from Haptik’s own pages.
Made by Jio Haptik Technologies Limited · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Haptik’s own pages, its app-store listings and our grades. Every fact in it is on Haptik’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.6
GPA, above 2 of the 77 other SMS and chat marketing tools we grade
Haptik (Jio Haptik) builds AI agents for customer support, sales, bookings and lead qualification, deployed on WhatsApp, voice, web and other channels. It also includes an omnichannel agent inbox for handing conversations to people. It sells to enterprises and publishes no prices.
To get you started, here are 7 things to know about Haptik, taken from its own pages and our grades.
No prices are published, the pricing page redirects to the home page and the way in is a demo request.
- 1
Best for enterprises running AI agents for customer service
Haptik builds AI agents for customer service on chat, voice and WhatsApp, for enterprises.
- 2
It runs on Web
Web.
- 3
AI agents by use case
Separate agents for customer service, sales, booking and lead qualification, plus an agent studio for building your own.
- 4
Voice AI agent
Answers phone calls in more than 100 languages, per the site.
- 5
Omnichannel agent inbox
Agents follow conversations across channels, and AI hands complex queries to people.
- 6
A 1.6 GPA, above 2 of 77
That is against the other SMS and chat marketing tools we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Haptik you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
Haptik at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Jio Haptik Technologies Limited
- Category
- SMS & Chat Marketing
- Our grade
- 1.6 GPA, weak
The report card
Best for enterprises running AI agents for customer service
Haptik builds AI agents for customer service on chat, voice and WhatsApp, for enterprises. No prices are published, the pricing page redirects to the home page and the way in is a demo request.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; the site points to a demo request, so it sits at the middle. |
| Free plan and trial | F | No free plan and no trial on the pages read. |
| Features | C | AI agents by use case, a voice agent, an agent inbox, analytics and knowledge-base training. Aimed at enterprises, with little shown for small teams. |
| Ease of use | C | No store rating on record. Agents are trained on your knowledge base and tied into your channels. |
| Platforms and integrations | C | Web platform only on the pages read; no apps or integrations are listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Haptik is for
- Fits if you are a large company automating customer service chats and calls
- Works for teams that want AI agents on WhatsApp and voice
Who it is not for
- Skip it if you want a price, because none is published
- Not for you if you are a small team, as the site says it serves enterprises
- Watch out: the pricing address redirects to the home page and the way in is a demo
- Watch out: no free plan or trial is listed, and Haptik is part of Jio Platforms
Good to know
Good for
- Large companies automating high-volume customer support
- Retail, fintech and travel brands that serve customers on WhatsApp
- Teams that need voice and chat agents from one vendor
Worth knowing
- No prices are published; the site points to a demo request and the pricing URL redirects to the homepage.
- The site targets enterprises; it says it is trusted by 500+ of them.
- Haptik is part of Jio Platforms, per its about page.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Haptik's current pricing could not be confirmed from its own site.
No price is published; the site points to a demo request, so it sits at the middle.
We could not confirm Haptik’s current prices from its own site, so this guide lists no plans. haptik.ai has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Enterprise AI agents for customer service on chat, voice and WhatsApp. Here is what it does, as its own site describes it, and what it covers: shared inbox, AI support agent, whatsApp messaging, chatbots, dashboards.
AI agents by use case, a voice agent, an agent inbox, analytics and knowledge-base training.
- AI agents by use case
- Separate agents for customer service, sales, booking and lead qualification, plus an agent studio for building your own.
- Voice AI agent
- Answers phone calls in more than 100 languages, per the site.
- Omnichannel agent inbox
- Agents follow conversations across channels, and AI hands complex queries to people.
- Channels
- WhatsApp, voice, RCS Business Messaging, Instagram Direct, Facebook Messenger and web.
- Analytics
- Custom dashboards and an insights agent for resolution, satisfaction and trends.
- Knowledge-base training
- Trains agents on PDFs, DOCX, PPTX, CSV files and a website.
Where it runs
- Web
What it works with
Its own pages name no integrations.
Haptik is made by Jio Haptik Technologies Limited.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
2/77
Other SMS and chat marketing tools it is graded above
Haptik's GPA of 1.6 is higher than 2 of the 77 other SMS and chat marketing tools we grade, and level with 13.
It stands best on value for money (C, above 15 of 77) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 78 SMS and chat marketing tools we grade, cut by the letter each got. Haptik’s own letter is outlined.
- CValue for moneyAbove 15 of 77
- FFree plan and trialAbove 0 of 77
- CFeaturesAbove 3 of 77
- CEase of useAbove 5 of 77
- CPlatforms and integrationsAbove 0 of 77
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Haptik you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 62 of the 77 other SMS and chat marketing tools grade higher.
What you could not
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- One mailbox that several people work at once.
- A chatbot builder hooked into the messaging apps.
- Connections that pull numbers from dozens of other services.
What this rests on. Haptik’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Verloop.io, Gupshup, Interakt, Landbot and SleekFlow
The 5 tools Haptik is most often weighed against, with where each one differs from it.
- 1.8GPA
Verloop.io
Paid
Conversational AI platform for customer support on chat and voice.
- Haptik also covers shared inbox and dashboards.
- Verloop.io also covers live chat.
- 2.0GPA
Gupshup
Paid
WhatsApp, RCS, SMS and voice messaging with AI agents.
- Haptik also covers shared inbox, AI support agent and dashboards.
- Gupshup also covers marketing automation, AI agents and sMS marketing.
- 2.6GPA
Interakt
Free trial · from ₹999/mo
WhatsApp and Instagram marketing, inbox and chatbots for Indian brands.
- Only Interakt lists iOS and Android apps.
- Haptik also covers AI support agent and dashboards.
- Interakt also covers marketing automation.
- 2.0GPA
Landbot
Free plan · from $36/mo
No-code chatbot and AI agent builder for websites and WhatsApp.
- Landbot has a free plan. Haptik does not.
- Haptik also covers shared inbox and dashboards.
- Landbot also covers no-code and live chat.
- 2.2GPA
SleekFlow
Free trial · from $49/mo
Shared inbox and AI agents for WhatsApp, social chats, SMS and email.
- Only SleekFlow lists iOS and Android apps.
- Haptik also covers chatbots and dashboards.
- SleekFlow also covers marketing automation.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
9
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Haptik free?
No. Haptik is a paid product.
What platforms does Haptik work on?
Haptik is available on Web.
Does Haptik have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Haptik is listed for Web.
Does Haptik have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Haptik is listed for Web.
Is Haptik open source?
Haptik is not described as open source on its own site, as read on Nov 12, 2026.
Who makes Haptik?
Haptik is made by Jio Haptik Technologies Limited.
What are the alternatives to Haptik?
The closest alternatives to Haptik in our directory are Verloop.io, Gupshup, Interakt, Landbot and SleekFlow.
How does Haptik compare with other SMS and chat marketing tools?
Haptik's GPA of 1.6 is higher than 2 of the 77 other SMS and chat marketing tools we grade, and level with 13.
Could I make my own version of Haptik?
To replace Haptik you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from Haptik’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Haptik's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Jio Haptik Technologies Limited. Prices change, so check haptik.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Haptik, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/haptik
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Haptik: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/haptik
Know someone choosing between SMS and chat marketing tools?
Send them this guide: toolgpa.com/tools/haptik/guide
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See our other guides
The best-graded SMS and chat marketing tools after Haptik, each with an Insider's Guide of its own.
- SMS & Chat Marketing Insider's GuideEvery one of the 78 SMS and chat marketing tools we grade, compared
- Chatfuel Insider's GuideAI chatbots for WhatsApp, Instagram and Facebook with a usage wallet2.6 GPA
- Interakt Insider's GuideWhatsApp and Instagram marketing, inbox and chatbots for Indian brands2.6 GPA
- AiSensy Insider's GuideWhatsApp API for broadcasts, retargeting and click-to-WhatsApp ads2.4 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Haptik’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Haptik is a trademark of its owner, and this guide is not made, paid for or approved by Jio Haptik Technologies Limited. Prices and plans change: check haptik.ai before you buy.