HelpDesk pricing
HelpDesk is a paid product with a free trial, starting at $19 per user / month, billed yearly ($25 billed monthly).
Black Friday: is there a HelpDesk sale?
Plans and prices
- Starts at
- $19 per user / month, billed yearly ($25 billed monthly)
- Free plan
- None
- Free trial
- 14-day free trial, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Essential | $19per user / month, billed yearly ($25 billed monthly) | Inbox and tickets, 3 ticketing rules, 1 AI Agent with 10 AI resolutions a month, and AI Copilot with 5 reply suggestions per user a month. |
| Growth | $79per user / month, billed yearly ($99 billed monthly) | 20 custom fields, 10 ticketing rules, up to 10 teams, 10 AI Agents with 200 AI resolutions a month, ticket summaries, chat supervision and 30 proactive campaigns. |
| Enterprise | Custom | Custom AI Agents, multiple brands, custom roles, SSO and audit logs, HIPAA compliance and a dedicated account manager. Sold through sales. |
Read from helpdesk.com on Nov 12, 2026. Prices change, so confirm with HelpDesk before you buy.
Ways to pay less for HelpDesk
- Annual discountSave up to 24% by billing yearly
The pricing page shows yearly billing at $19 and $79 per user against $25 and $99 billed monthly, and says paying yearly saves up to 24%.
Stated on helpdesk.com
How HelpDesk's price compares
| Tool | Starts at | Free plan | |
|---|---|---|---|
| HelpDesk | $19 per user / month, billed yearly ($25 billed monthly) | No | |
| Zendesk | $19 per agent / month, billed annually ($25 billed monthly) | No | Compare |
| Freshdesk | $19 per agent / month, billed annually | No | Compare |
| Text by LiveChat | $19 per user / month, billed annually ($25 billed monthly) | No | Compare |
| Tidio | $24.17 per month for 100 conversations, billed annually ($29 monthly) | Yes | Compare |
| Gorgias | $10 per month for 50 tickets, billed monthly | No | Compare |
Each price is the vendor’s own, with its billing basis as stated. Check dates are on each tool’s page.
HelpDesk pricing questions
Is HelpDesk free?
No, HelpDesk is a paid product, but you can try it first. 14-day free trial, no credit card required.
How much does HelpDesk cost?
HelpDesk lists 3 plans. Essential: $19 per user / month, billed yearly ($25 billed monthly). Growth: $79 per user / month, billed yearly ($99 billed monthly). Enterprise: custom pricing. Prices were read from helpdesk.com on Nov 12, 2026.
Does HelpDesk have a free trial?
Yes. 14-day free trial, no credit card required.
Is HelpDesk cheaper with annual billing?
Save up to 24% by billing yearly. The pricing page shows yearly billing at $19 and $79 per user against $25 and $99 billed monthly, and says paying yearly saves up to 24%.
When were HelpDesk's prices last checked?
On Nov 12, 2026, against helpdesk.com. Vendors change prices without notice, so confirm on their site before you buy.