HubSpot refund policy
HubSpot states a refund policy with no set window, and you cancel in your own settings.
HubSpot refunds and cancellation
Weak · checked Oct 18, 2026
HubSpot sells a commitment, not a monthly habit, and its terms are blunt about what that means: you cannot cancel in the middle of a term, prepaid and unused fees are not refunded, and you cannot even move down a tier until the term ends. Turning off auto-renewal is a button you can press yourself, but it only stops the next term, and you keep paying through the one you are in. No refunds with the door bolted until renewal day is a D.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The customer terms say all payment obligations are non-cancelable and all amounts paid are non-refundable except where the agreement says otherwise, with fees due in advance throughout the subscription term. They add that you may not cancel before the end of the current term and that HubSpot will not refund prepaid or unused fees through the end of it.
Stated on legal.hubspot.com- How to cancel HubSpot
A subscription is cancelled by turning off auto-renewal in the Account & Billing area, on the Subscriptions tab, which only Super Admins and users with billing permissions can do. HubSpot says mid-contract cancellations are not permitted, so the subscription ends on the renewal date and the account drops to HubSpot's free tools. A notice of non-renewal goes to the billing admin.
- In HubSpot, click your account name at the top right and choose Account & Billing
- Open the Subscriptions tab
- In the Auto-Renewal Terms section, click Cancel auto-renewal
- Select the products you want to cancel and review the features affected
- Click Next, choose a cancellation reason and click Next again
- Review the cancellation details and click Cancel auto-renewal
- What you keep afterwards
HubSpot says the account is downgraded to its free tools after the cancellation date, and that the account can then be deleted, which cannot be done while any subscription still has an active commitment. Deleting is permanent and needs Super Admin or billing admin permissions. Turning auto-renewal back on before the cancellation date reverses the cancellation for all the products it covered.
Stated on knowledge.hubspot.com- Renewals
The terms say a subscription renews automatically for the shorter of the previous term or one year unless the auto-renewal setting is switched off before the current term ends. HubSpot may raise fees to its then-current list price at renewal and says it will give at least 30 days' notice of that increase, leaving you to decline by giving notice of non-renewal.
Stated on legal.hubspot.com
In your favour
- You switch auto-renewal off yourself in Account & Billing rather than having to write to anyone.
- A notice of non-renewal goes to the billing admin with the term and the exact end date on it.
- Changed your mind? Auto-renewal can be switched back on any time before the cancellation date.
- A price rise at renewal comes with at least 30 days' notice, so there is time to decline it.
Watch out for
- Mid-contract cancellation is not allowed: cancel in month eight of twelve and you still pay all twelve.
- Prepaid and unused fees are not refunded, which the terms state in as many words.
- You cannot move down a tier mid-term either, and a downgrade needs a rep at least five business days before renewal.
- Only Super Admins and billing admins can turn auto-renewal off, so everyone else has to find one.
Getting help from HubSpot
Excellent · checked Oct 18, 2026
Pay HubSpot anything and you can talk to a person: Starter upwards gets real-time chat with a support specialist and email with a stated target of one working day, and Professional and Enterprise add a phone line with a callback if it is busy. Free accounts get the knowledge base and a large community. Live help on every paid plan with a written reply target is an A, though HubSpot never says what hours any of it runs.
Ways to get help
Live chat
Real-time chat with a HubSpot Customer Support Specialist, opened from the help icon in the app and then Contact us. The support table lists chat for Starter, Professional and Enterprise, and not for the free tools.
Stated on knowledge.hubspot.comPhone
A support number shown in the Help box for Professional and Enterprise subscriptions, with the option of a callback if the line is busy. HubSpot says phone support is in English only, though callbacks can be requested in other languages.
Stated on knowledge.hubspot.comEmail
Email support from a Customer Support Specialist, requested through the same help box, on Starter, Professional and Enterprise. You pick a language and describe the problem, and the reply goes to your user's address.
Stated on knowledge.hubspot.comHelp centre
The HubSpot Knowledge Base, listed for every plan including the free tools, with how-to guides, reference documents and troubleshooting steps in several languages.
Stated on knowledge.hubspot.comCommunity or forum
The HubSpot Community, which the get-help article lists for every plan, with boards for the CRM and Sales Hub, Marketing Hub, Service Hub, developers and product ideas.
Stated on knowledge.hubspot.com
- When people answer
Its pages do not say.
- How fast it says it replies
HubSpot says an email request to a Customer Support Specialist generally gets a reply within one working day, and describes its chat as talking to a specialist in real time. On the phone, it says you can ask for a callback after a brief wait if the line is busy. No hours are given for any of the three.
Stated on knowledge.hubspot.com- What depends on your plan
The support table gives the knowledge base and the community to everyone, chat and email from Starter upwards, and phone support on Professional and Enterprise only. HubSpot adds that in accounts created on or after 5 March 2024 a user needs an assigned Core, Sales or Service seat before they can use chat, email or phone support.
Stated on knowledge.hubspot.com
In your favour
- Real-time chat with a support specialist comes with the cheapest paid tier, not just the big ones.
- HubSpot puts a number on email: generally a reply within one working day.
- Chat, callback and email are offered in six languages, which is more than most.
- Free accounts still get the knowledge base and the community boards.
Watch out for
- No hours are published for chat, email or the phone line, so you cannot tell when they are staffed.
- Phone support starts at Professional: Starter customers get chat and email only.
- In newer accounts a user needs an assigned seat before they can contact support at all.
- Phone support is in English only, with other languages handled by callback.
What these two grades rest on. Read on 18 October 2026: HubSpot's Customer Terms of Service, its knowledge base articles on downgrading or cancelling a subscription and on getting help with HubSpot, and the HubSpot Community. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
HubSpot refund and cancellation questions
Does HubSpot give refunds?
The customer terms say all payment obligations are non-cancelable and all amounts paid are non-refundable except where the agreement says otherwise, with fees due in advance throughout the subscription term. They add that you may not cancel before the end of the current term and that HubSpot will not refund prepaid or unused fees through the end of it. This is HubSpot's own policy, as read on Oct 18, 2026.
How do I cancel HubSpot?
A subscription is cancelled by turning off auto-renewal in the Account & Billing area, on the Subscriptions tab, which only Super Admins and users with billing permissions can do. HubSpot says mid-contract cancellations are not permitted, so the subscription ends on the renewal date and the account drops to HubSpot's free tools. A notice of non-renewal goes to the billing admin. The steps its help page gives: 1. In HubSpot, click your account name at the top right and choose Account & Billing. 2. Open the Subscriptions tab. 3. In the Auto-Renewal Terms section, click Cancel auto-renewal. 4. Select the products you want to cancel and review the features affected. 5. Click Next, choose a cancellation reason and click Next again. 6. Review the cancellation details and click Cancel auto-renewal.
What happens to my data if I cancel HubSpot?
HubSpot says the account is downgraded to its free tools after the cancellation date, and that the account can then be deleted, which cannot be done while any subscription still has an active commitment. Deleting is permanent and needs Super Admin or billing admin permissions. Turning auto-renewal back on before the cancellation date reverses the cancellation for all the products it covered.
How do I contact HubSpot support?
HubSpot's pages list these ways to get help: live chat, phone, email, help centre and community or forum. HubSpot says an email request to a Customer Support Specialist generally gets a reply within one working day, and describes its chat as talking to a specialist in real time. On the phone, it says you can ask for a callback after a brief wait if the line is busy. No hours are given for any of the three.
Does HubSpot renew automatically?
The terms say a subscription renews automatically for the shorter of the previous term or one year unless the auto-renewal setting is switched off before the current term ends. HubSpot may raise fees to its then-current list price at renewal and says it will give at least 30 days' notice of that increase, leaving you to decline by giving notice of non-renewal.
Can I try HubSpot before paying?
Yes. 14-day free trial of HubSpot's paid sales tools; the free tools themselves do not expire. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what HubSpot costs month to month on its pricing page. We read these policies; we haven’t asked HubSpot for a refund or contacted its support.
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