Pipedrive refund policy
Pipedrive states a refund policy with no set window, and you cancel in your own settings.
Pipedrive refunds and cancellation
Ordinary · checked Oct 18, 2026
Pipedrive's terms leave no room for doubt: all fees are non-refundable, and that covers an account you paid for and barely used. The exit is at least yours to take, from the Billing tab, and you keep the account to the end of the term. The cancellation flow does walk you past an offer to chat before it lets you finish. No refunds with a door you can open is the ordinary deal, so a C.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The terms state that all fees are non-refundable, and spell out that there are no refunds or credits for periods when the account went unused or only partly used, was deactivated, or where the terms were ended during a subscription term. Cancelling will not produce a refund under any circumstances. Downgrading mid-term also returns nothing for the price difference.
Stated on pipedrive.com- How to cancel Pipedrive
Only a user with account settings access can do it. Open the Billing tab and pick Cancel my subscription at the foot of the page, review what the account holds, choose a reason, then pass an offer to chat with a Customer Solutions Expert, answer a short questionnaire and confirm. The terms add that cancelling takes effect at the end of the current subscription term, not immediately.
- Open the Billing tab and select Cancel my subscription at the bottom of the page
- Review the data and the features the account comes with
- Choose a reason for leaving, then click Continue to cancel
- To skip the offer of a chat, click I'm not interested, continue to cancel
- Fill in the short questionnaire
- Tick the box consenting to losing access to your data
- Click Cancel my plan, then look for the confirmation email
- What you keep afterwards
You keep the account and your data until the end of the billing cycle, then lose access. A cancelled paid account and its data are scheduled for permanent deletion, typically within 180 days of closure, and a closed trial within 60 days; the terms promise deletion within a month if you ask sooner. Pipedrive tells you to export everything first, and says you can import it back if you reopen in time.
Stated on support.pipedrive.com- Renewals
The terms say every subscription renews automatically for successive terms, yearly ones yearly and monthly ones monthly, with fees charged in advance on each renewal date. Upgrades take effect at once and are charged pro rata; downgrades wait for the next renewal date. Pipedrive may change fees on at least a month's notice, taking effect at the next renewal. No reminder before a renewal is mentioned.
Stated on pipedrive.com
In your favour
- You cancel from the Billing tab yourself, with no email to write and no notice period.
- The account and your data stay available until the end of the term you paid for.
- A cancelled account is typically kept for about 180 days, so a change of heart is not fatal.
- Pipedrive says a price rise comes with at least a month's notice and only bites at the next renewal.
Watch out for
- All fees are non-refundable, including for time on an account you never used.
- Downgrade mid-term and you get nothing back for the difference.
- The cancellation flow puts an offer to chat and a questionnaire between you and the exit.
- Export your data before you go: the account and everything in it are deleted on a timer.
Getting help from Pipedrive
Excellent · checked Oct 18, 2026
Live chat with Pipedrive is open to every user, around the clock, and email is answered the same way. Buy the two dearest plans and you can ask to be called, with the hours for each language printed on the page. Add a large knowledge base and a status page and this is about as good as business software gets. A chatbot greets you first, and phone cover is weekday-only, but neither costs it the A.
Ways to get help
Live chat
The contact page says all users are eligible for 24/7 live chat support, reached by signing in and clicking the Quick help question mark, then Chat with us. It adds that a chatbot is available to all users by the same route, and that a chat can be started from the login page if you cannot sign in.
Stated on support.pipedrive.comPhone
Users with account settings access on the Premium or Ultimate plans can ask to be called, by clicking the Quick help question mark and then Call me. The contact page lists the hours by language.
Stated on support.pipedrive.comEmail
The contact page gives an address you can write to at any time and says the support team works around the clock. No separate target reply time is given for email.
Stated on support.pipedrive.comHelp centre
A knowledge base organised by topic, with a billing section covering invoices, seats, switching plans, cancelling and deleting an account, alongside an Academy and a public status page. It is open without signing in.
Stated on support.pipedrive.com
- When people answer
The contact page says the support team works around the clock and that live chat is available 24/7 to all users. Phone support is narrower: English from Monday to Friday, 7:00 to 23:00 Central European time, and Portuguese from Monday to Friday, 10:00 to 23:00.
Stated on support.pipedrive.com- How fast it says it replies
Its pages do not say.
- What depends on your plan
Live chat, the chatbot and email are listed as open to all users whatever they pay. Phone support is limited to users with account settings access on the Premium and Ultimate plans. No page read describes a priority queue or a service-level agreement.
Stated on support.pipedrive.com
In your favour
- Live chat is open to every user, day or night, not just the dearer plans.
- The contact page prints the phone hours by language instead of leaving them vague.
- You can start a chat from the login page when you are locked out.
- The knowledge base covers the awkward jobs, cancelling and deleting an account included.
Watch out for
- A chatbot answers through the same Quick help button before a person does.
- Phone support needs the Premium or Ultimate plan and account settings access.
- The phone lines are weekday-only and cover two languages.
- No page states a target reply time for email.
What these two grades rest on. Read on 18 October 2026: Pipedrive's terms of service, including the fees, subscription term and termination sections, its knowledge-base articles on cancelling a paid account and on deleting an account, the billing section of the knowledge base, and its contact page. Nobody here cancelled a plan, asked for a refund or contacted Pipedrive's support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Pipedrive refund and cancellation questions
Does Pipedrive give refunds?
The terms state that all fees are non-refundable, and spell out that there are no refunds or credits for periods when the account went unused or only partly used, was deactivated, or where the terms were ended during a subscription term. Cancelling will not produce a refund under any circumstances. Downgrading mid-term also returns nothing for the price difference. This is Pipedrive's own policy, as read on Oct 18, 2026.
How do I cancel Pipedrive?
Only a user with account settings access can do it. Open the Billing tab and pick Cancel my subscription at the foot of the page, review what the account holds, choose a reason, then pass an offer to chat with a Customer Solutions Expert, answer a short questionnaire and confirm. The terms add that cancelling takes effect at the end of the current subscription term, not immediately. The steps its help page gives: 1. Open the Billing tab and select Cancel my subscription at the bottom of the page. 2. Review the data and the features the account comes with. 3. Choose a reason for leaving, then click Continue to cancel. 4. To skip the offer of a chat, click I'm not interested, continue to cancel. 5. Fill in the short questionnaire. 6. Tick the box consenting to losing access to your data. 7. Click Cancel my plan, then look for the confirmation email.
What happens to my data if I cancel Pipedrive?
You keep the account and your data until the end of the billing cycle, then lose access. A cancelled paid account and its data are scheduled for permanent deletion, typically within 180 days of closure, and a closed trial within 60 days; the terms promise deletion within a month if you ask sooner. Pipedrive tells you to export everything first, and says you can import it back if you reopen in time.
How do I contact Pipedrive support?
Pipedrive's pages list these ways to get help: live chat, phone, email and help centre. The contact page says the support team works around the clock and that live chat is available 24/7 to all users. Phone support is narrower: English from Monday to Friday, 7:00 to 23:00 Central European time, and Portuguese from Monday to Friday, 10:00 to 23:00.
Does Pipedrive renew automatically?
The terms say every subscription renews automatically for successive terms, yearly ones yearly and monthly ones monthly, with fees charged in advance on each renewal date. Upgrades take effect at once and are charged pro rata; downgrades wait for the next renewal date. Pipedrive may change fees on at least a month's notice, taking effect at the next renewal. No reminder before a renewal is mentioned.
Can I try Pipedrive before paying?
Yes. 14-day free trial with full access, no credit card required. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Pipedrive costs month to month on its pricing page. We read these policies; we haven’t asked Pipedrive for a refund or contacted its support.
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