The Refiner Insider’s Guide
Everything we know about Refiner in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Refiner
The Insider’s Guide
In-app and website microsurveys for SaaS customer feedback
Every plan, grade, refund rule and rival among form and survey tools, read from Refiner’s own pages.
Made by Refiner SAS · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Refiner’s own pages, its app-store listings and our grades. Every fact in it is on Refiner’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 8 of the 148 other form and survey tools we grade
Refiner is a survey tool for SaaS teams that shows short NPS, CSAT, CES and product-market-fit surveys inside web and mobile apps, on websites, in emails and on survey pages. Surveys are targeted by user traits and behavior, and prices follow the number of monthly active users.
To get you started, here are 9 things to know about Refiner, taken from its own pages and our grades.
Installing the SDK and setting up targeting takes developer time.
- 1
Best for short in-app NPS and CSAT surveys for SaaS
Refiner shows short NPS, CSAT and product-market-fit surveys inside web and mobile apps, targeted by user behaviour.
- 2
Paid plans start at $149 a month
As its pricing page puts it: $149 per month for up to 5,000 monthly active users, billed monthly.
- 3
You can try it first
Free trial account with no length stated on the pricing page.
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Survey types
In-app surveys for web and mobile, website popup surveys, email surveys and shareable survey pages.
- 6
Ready templates
NPS, CSAT, CES and product-market-fit templates, plus survey logic, banner images and video questions.
- 7
User targeting
Target by user traits on Essentials; behavior-based segments and tracked-event triggers are on Growth.
- 8
A 1.8 GPA, above 8 of 148
That is against the other form and survey tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
The plain part of Refiner you could make: surveys, forms, reports and templates. What surrounds it you could not. The 3 things listed below take a company, not a weekend.
Refiner at a glance
- Pricing
- Free trial, from $149 per month for up to 5,000 monthly active users, billed monthly
- Free plan
- No
- Free trial
- Free trial account with no length stated on the pricing page.
- Runs on
- Web, iOS, Android
- Made by
- Refiner SAS
- Category
- Forms & Surveys
- Our grade
- 1.8 GPA, weak
The report card
Best for short in-app NPS and CSAT surveys for SaaS
Refiner shows short NPS, CSAT and product-market-fit surveys inside web and mobile apps, targeted by user behaviour. It starts at $149 a month for 5,000 users with no free plan, and the API needs Growth at $279.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | $149 a month at 5,000 monthly users billed monthly ($1,490 a year), in the forms category's dearest tenth, and it rises with user count. |
| Free plan and trial | D | A free trial with no length stated on the pricing page, and no free plan. |
| Features | C | Survey types, templates, user targeting, AI tagging and mobile SDKs. But multilingual surveys, the REST API, webhooks and CRM integrations need Growth, and Essentials caps published surveys at 20. |
| Ease of use | C | No store rating on record. Installing the SDK and setting up targeting takes developer time. |
| Platforms and integrations | B | Web, iOS and Android SDKs with HubSpot, Braze, Salesforce, Amplitude, Mixpanel, Slack and Zapier. No desktop app. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Refiner is for
- Fits if you run a SaaS app with identified users and want surveys inside it
- Works for product teams that track NPS and product-market fit
Who it is not for
- Pricey if you're small: $149 a month for 5,000 users, rising with more users
- Skip it if you want a free plan, because there isn't one
- Watch out: the API, webhooks and CRM integrations need Growth at $279 a month
- Not for you if you want general or long surveys, as it's built for apps with identified users
Good to know
Good for
- SaaS product and customer success teams running in-app NPS and CSAT
- Teams that want responses unlimited and pricing tied to user count
- Companies that target surveys by user behavior or tracked events
Worth knowing
- There is no free plan; the entry price is $149 a month at 5,000 active users and rises with user count.
- Multilingual surveys, REST API, webhooks and CRM and CDP integrations need Growth.
- Essentials caps published surveys at 20 and dashboards at 2.
- It is built for apps with identified users, not for general-purpose forms or long surveys.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$149
A month to start
Refiner is a paid product with a free trial, starting at $149 per month for up to 5,000 monthly active users, billed monthly.
A free trial with no length stated on the pricing page, and no free plan.
Essentials
$149
per month for 5,000 users, billed monthly ($1,490 billed yearly)
Unlimited responses and team members, all survey types, AI tagging. $179 a month at 10,000 users.
Growth
$279
per month for 5,000 users, billed monthly ($2,790 billed yearly)
Adds event tracking, multilingual surveys, CRM, CDP and analytics integrations, REST API. $325 a month at 10,000 users.
Enterprise
Custom
Custom data volumes, security and governance, procurement terms and dedicated customer success; sold through sales.
Trying it first
Free trial account with no length stated on the pricing page.
Read from refiner.io on Nov 13, 2026.
Ways to pay less
Annual discount
Save 17% with annual billing
Refiner's pricing page shows a 17% saving on annual billing: $1,490 a year for Essentials at 5,000 users versus $149 a month.
Stated on refiner.io
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
In-app and website microsurveys for SaaS customer feedback. Here is what it does, as its own site describes it, and what it covers: public API, AI features, templates, forms, surveys, reports.
Survey types, templates, user targeting, AI tagging and mobile SDKs.
- Survey types
- In-app surveys for web and mobile, website popup surveys, email surveys and shareable survey pages.
- Ready templates
- NPS, CSAT, CES and product-market-fit templates, plus survey logic, banner images and video questions.
- User targeting
- Target by user traits on Essentials; behavior-based segments and tracked-event triggers are on Growth.
- Reporting and AI tagging
- Dashboards, NPS and CSAT charts and AI response tagging. Essentials allows 2 dashboards; Growth allows unlimited.
- Mobile SDKs
- Native iOS and Android SDKs, with React Native and Flutter listed in the feature comparison.
- Integrations
- Sync data with tools such as HubSpot, Braze, Amplitude, Mixpanel and Slack; Claude, ChatGPT and MCP access are on Essentials.
Where it runs
- Web
- iOS
- Android
What it works with
- HubSpot
- Braze
- Salesforce
- Amplitude
- Mixpanel
- Slack
- Zapier
- Claude
Refiner is made by Refiner SAS.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
8/148
Other form and survey tools it is graded above
Refiner's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1).
Its paid plans start at $149 a month, against a middle price of $20 for the category: 101 of the 114 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 38 tools score higher and cost less.
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. Refiner’s own letter is outlined.
- DValue for moneyAbove 1 of 148
- DFree plan and trialAbove 18 of 148
- CFeaturesAbove 5 of 148
- CEase of useAbove 7 of 148
- BPlatforms and integrationsAbove 46 of 148
Price against what you get
Each dot is one of 121 form and survey tools. Further left costs less; higher up scores better on features, ease of use and platforms. Refiner is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
The plain part of Refiner you could make: surveys, forms, reports and templates. What surrounds it you could not. The 3 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 123 of the 148 other form and survey tools grade higher. It costs $1,788 a year.
What you could make
- Surveys, forms, reports and templates: an app builder makes these well.
What you could not
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, HubSpot, Braze and Salesforce among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Refiner’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Survicate, Zonka Feedback, Typeform, SurveySparrow and Formbricks
The 5 tools Refiner is most often weighed against, with where each one differs from it.
- 2.2GPA
Survicate
Free trial · from $56/mo
Customer feedback surveys for email, web and mobile apps.
- Only Refiner lists iOS and Android apps.
- Refiner also covers forms.
- 2.2GPA
Zonka Feedback
Free trial
Customer feedback surveys with AI analysis of what people say.
- Refiner also covers templates.
- Zonka Feedback also covers workflow automation.
- 2.4GPA
Typeform
Free plan · from $28/mo
Form, survey and quiz builder with logic, AI and video questions.
- Typeform has a free plan. Refiner does not, though it has a free trial.
- Only Refiner lists iOS and Android apps.
- Typeform also covers workflow automation.
- 2.4GPA
SurveySparrow
Free plan · from $19/mo
Chat-style survey and customer feedback platform with AI analysis.
- SurveySparrow has a free plan. Refiner does not, though it has a free trial.
- SurveySparrow also covers workflow automation.
- 2.4GPA
Formbricks
Free plan
Open-source survey platform for links, websites and apps.
- Formbricks has a free plan. Refiner does not, though it has a free trial.
- Only Refiner lists iOS and Android apps.
- Formbricks is open source and self-hostable, according to its own site.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Refiner free?
No, Refiner is a paid product, but you can try it first. Free trial account with no length stated on the pricing page.
How much does Refiner cost?
Refiner lists 3 plans. Essentials: $149 per month for 5,000 users, billed monthly ($1,490 billed yearly).
What platforms does Refiner work on?
Refiner is available on Web, iOS and Android.
Does Refiner offer any discounts?
Refiner publicly lists the following: Save 17% with annual billing.
Does Refiner have a Windows app?
No Windows app was listed when its pages were read on Nov 13, 2026. Refiner is listed for Web, iOS and Android.
Does Refiner have a macOS app?
No macOS app was listed when its pages were read on Nov 13, 2026. Refiner is listed for Web, iOS and Android.
Is Refiner open source?
Refiner is not described as open source on its own site, as read on Nov 13, 2026.
Does Refiner have an API?
Yes. Refiner offers a public API, according to its own site.
What does Refiner integrate with?
Refiner's listing names HubSpot, Braze, Salesforce, Amplitude, Mixpanel, Slack, Zapier and Claude.
Who makes Refiner?
Refiner is made by Refiner SAS.
What are the alternatives to Refiner?
The closest alternatives to Refiner in our directory are Survicate, Zonka Feedback, Typeform, SurveySparrow and Formbricks.
How does Refiner compare with other form and survey tools?
Refiner's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
Is Refiner good value for money?
ToolGPA grades Refiner D for value for money. Its paid plans start at $149 a month, against a middle price of $20 for the category: 101 of the 114 others that charge start lower.
Could I make my own version of Refiner?
The plain part of Refiner you could make: surveys, forms, reports and templates.
Where this guide comes from
The prices, plans, platforms and features were read from Refiner’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Refiner's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Refiner SAS. Prices change, so check refiner.io before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Refiner, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/refiner
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Refiner: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/refiner
Know someone choosing between form and survey tools?
Send them this guide: toolgpa.com/tools/refiner/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded form and survey tools after Refiner, each with an Insider's Guide of its own.
- Forms & Surveys Insider's GuideEvery one of the 149 form and survey tools we grade, compared
- Formester Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Formgrid Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Google Forms Insider's GuideForm, survey and quiz builder that comes with a Google Account3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Refiner’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Refiner is a trademark of its owner, and this guide is not made, paid for or approved by Refiner SAS. Prices and plans change: check refiner.io before you buy.